Generali Travel Insurance Reviews

We had to cancel our planned trip as my husband fell down a riverbank and fractured his spine. I filed a claim with Generali for all expenses that were not refundable. The amount of paperwork required by Generali is over the top extensive to include not only the original invoices, but the credit card statements for both the original payments as well as any refunds to the credit card and even costs we weren't claiming (airline tickets for which we received trip credits). We also provided the release paperwork from the hospital and the visit summary from the neurosurgeon's office stating my husband should not travel. My husband also had to sign a release so that Generali could access his medical records. When I was in the process of submitting the forms on the website, it clearly stated that a form for the physician to fill out was preferred, not required. I started the claim submission process approximately 9 August 2024 after I made all the cancellations and had received confirmations. I completed the submission process on 12 August 2024. On 15 August 2024 I received an email from Generali stating that I had to submit the completed physician's form within twenty days or the claim would be closed but could be reopened if the form was submitted. We gave the neurosurgeon's office the form and requested that it be completed and returned. As the form was labeled part 4, the neurosurgeon said that he couldn't fill it out without seeing parts 1 thru 3. He added that it was a worker's comp form. I provided this information to Generali but they never responded to my emails. On 4 September 2024 I received an email from Generali stating that my claim had been closed. The neurosurgeon finally filled out the required form and I submitted it on the weekend of 14-15 September 2024. On 18 September 2024 I sent an email to Generali, for which I received an automatic email stating it had been received, requesting confirmation that my claim had been reopened and requesting that my numerous emails previously sent be responded to. I have not received a response from Generali yet. I am shocked by the lack of client orientation that Generali seems to have. I paid for insurance and have done so many times when we have travelled. This is the first time I have made a claim, and I have found the whole process extremely difficult. It seems meant to discourage clients from completing a claim - more or less to wear them down. However, I will not give up, especially since I am due over $18,000. As Squaremouth recommended Generali, can Squaremouth help me by contacting Generali as they appear to not want to reopen my claim and won't respond to me.

My was ill before the trip and the doctor advise us not to do on the trip due lack of medication on board the ship. Therefore we have to cancel the trip. We made the claim with Generali Travel Insurance and it was easy. They approved the refund within a couple of days. We got our refund check in 10 days. We are so happy with the service and will purchase travel insurance through them.

Thank you for giving me the assurance of a reliable insurance.

Somehow, the name, Mark Swart auto filled into my name box, so the insurance was never in my name, officially even though all the information went to my email not his as far as I know. Anyway, I did try and ask somebody online to change it and I never heard back from him, which is disappointing. I will probably buy from somebody else next time, because there was no help in changing the name and how it even got there in the first place I don’t know.

Web site did not work right had to send claim though e mail & when trying to get my money web site did not work right did not recognize my account had to wait to get a check ..they said it was Bank of Americas fault

Easy to sign up, luckily I did not need the trip or health insurance while on our trip!

We had a luggage issue because our luggage did not make our second flight. We had to wait for 24 hours for our luggage and had to pay to have it delivered to us. I filed a claim when I got home from my trip. I was amazed at how fast I was paid back by Gererali. I will definitely use company again! Thank you!

The insurance contact was not available during the hours I tried repeatedly to call while on my trip. I tried all numbers listed and none of them worked or would just say they were not available. I also tried emailing them to get them to contact me to assist me. I received no contact from the company either way. I am now in the long convoluted process of trying to file a claim and they are demanding information from the airlines. The airlines are telling me they can not provide this information for 3-8 weeks and the other airline is not responding to the online process except to say they have received my information. I have proof of travel changes made by the airlines and all documentation except a certain form they want from the airlines. There is both Lufthansa and United airlines involved in our trip delay and interruption as well as in our baggage delay. The system seems rigged to point fingers from one entity to the other and put the insured in the position of having to prove everything that the airlines did. The airlines are locked up tight to not give the information and Generali will only take online claim information. They have been of no assistance at all! GENERALI is a 0 star with us at this point.
I am not an advocate of travel insurance at this time. I feel like all the businesses involved are making it hard for the customer so they won't have to follow up on claims and that you will give up and let them get away with delays, interruptions, lost and delayed baggage. Right now I would tell people to keep their travel insurance money. I will see how this plays out, but don't depend on any international assistance when you need it. We were completely on our own in the middle of an industrial area for an an entire night on a train platform trying to reach a scheduled bike tour, due to an airline delay. Missed connections, luggage lost for 4 days, having to purchase items to ride our bike, and unsafe conditions from the way the airlines dumped us far from our scheduled and prepaid trip and destination. This is all unacceptable.

Excellent service, would use again and again.

My claim was handled quickly and efficiently. I submitted my claim on a Tuesday and on the following day, the money was deposited in my bank account. There was no questions nor going back and forth. I cannot say enough good things about Generali and their claims process.