Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
Very prompt in processing my claim.
Kent from NCReview Received: June 13, 2024Was this review helpful?3 out of 3 people found this review helpful“Generali Global Assistance policy: StandardIt was easy to obtain Generali travel insurance and the customer service support was helpful.
Ruprecht from CAReview Received: June 10, 2024Was this review helpful?2 out of 2 people found this review helpful“Generali Global Assistance policy: StandardIt was easy to set-up and pay for once I was able to get clarification on the coverage.
David from ORReview Received: June 7, 2024Was this review helpful?2 out of 3 people found this review helpful“Generali Global Assistance policy: StandardJust hoping for my claim to be complete in a reasonable time. Their website is a little funky. It says I have two claims and I know why, but I can’t delete the one that was only saved.
Jill from FLReview Received: June 7, 2024Was this review helpful?4 out of 4 people found this review helpfulReview Updated: 07/05/2024
My claim was settled in about 3 weeks. I had submitted all the necessary documentation and it was a simple and small claim.
“Generali Global Assistance policy: PreferredWonderful to work with. Efficient and timely
Ann from FLReview Received: June 5, 2024Was this review helpful?4 out of 4 people found this review helpful“Generali Global Assistance policy: StandardHad to cancel trip 2 weeks before departure. Filed claim around May 8. Still waiting for claim to be processed on June 4. Online claim process seemed easy.
Connie from AZReview Received: June 5, 2024Was this review helpful?4 out of 4 people found this review helpfulReview Updated: 07/09/2024
My May 4 claim was closed on June 14 due to lack of documentation they said, but there was no prior communication with me. I had uploaded all of my documention on their portal per their instructions. They reopened our claim and I e-mailed all of my documentation. It has been 4 weeks and still no communication.
I understand it is a busy time, but I’m unhappy. I’ve left messages on Generali’s portal, left a phone message for Tania, and left an e-mail. If there is something missing, I’d like to know. And I’d like my claim paid soon!“Generali Global Assistance policy: StandardGenerali paid in full but only after I sent multiple document many of which seemed intended to complicate the process more than to provide information. Nevertheless, they did pay. Ultimately the cost of the policy was almost equal to the amount we were reimbursed.
Linda from CAReview Received: June 2, 2024Was this review helpful?7 out of 8 people found this review helpful“Generali Global Assistance policy: PreferredI have filed a claim and they are really dragging their feet. I called to check on my claim and someone in customer service actually said the following: you must pay your $1,000 home owners claim for your damaged luggage before we pay the $325 for your damaged luggage. This makes no sense at all. Why would anyone pay $1,000 to get $325 back. No common sense at all. I am beyond disappointed.
Kendra from INReview Received: May 29, 2024Was this review helpful?4 out of 4 people found this review helpfulReview Updated: 06/29/2024
SquareMouth got my issues with my small claim settled and closed within 48 hours. I had waited for weeks with no result and endless delays. SquareMouth got on it and made it happen.
Response from Generali Global AssistanceThank you for your review, Kendra. We’re sorry for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardI asked a simple question - three times - and only received a preprogrammed answer. Your website states to contact customer service via the internet but I was told to call and my question was never answered. Very poor service. Why state you can contact on-line and then push someone to have to call.
Susan from CAReview Received: May 29, 2024Was this review helpful?6 out of 6 people found this review helpfulResponse from Generali Global AssistanceAt Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. In addition, one of our dedicated team members will contact you to answer any questions or concerns you may have. We appreciate your feedback and your business, Susan.
“Generali Global Assistance policy: StandardWE never took the trip. We became very sick, too tired and exhausted to travel. Our doctors advised us to cancel, and we did.
The reasons for cancelling were explained in the claims submitted to Generali. First, Kamala (wife)'s claim was submitted, which
was rejected. Then Gopal's claim was submitted separately, which too was rejected. We wish to appeal, but do not know where to
start. Can you advise? Squaremouth has always helped us, and hope you will continue to do so. Thank you. Gopal DoraiGopal from MDReview Received: May 28, 2024Was this review helpful?8 out of 11 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Gopal. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.