Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
194,871
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AVG. MONTH
1,280
Total Reviews
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SINCE 2004
5,077
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,077 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3045
  • 4
    1031
  • 3
    413
  • 2
    135
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  • Generali Global Assistance policy: Standard

    I left a message and never got a call back. It was impossible to speak with anyone. I sent multiple documents but was continually asked to resend the same documents

    Your customer service is the worst i have ever encountered

    Suzanne from NY
    Review Received: May 27, 2024
    Was this review helpful?
    6 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your review, Suzanne. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want to exceed customer’s expectations. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

    Generali Global Assistance policy: Premium

    Had to change date on trip and it was no problem..

    Kathryn from CA
    Review Received: May 26, 2024
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    David from NV
    Review Received: May 26, 2024
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    1 out of 1 people found this review helpful

    A bit of a problem getting a real person to talk to.

    Generali Global Assistance policy: Preferred

    We were unable to go on our trip due to an unexpected surgery before the trip, but all payments were refunded. We contacted Generali and are planning to utilize the insurance for the trip when we travel later this year and after we purchase flights and rentals and finalize our plans. They provided us with an email link to get this done and hope to finalize the trip plans this summer and then travel later in the year.

    D. H. from KS
    Review Received: May 25, 2024
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    Great pricing when compared to other insurers. Easy to work with. I priced the policy based on my age at the time of the trip. SquareMouth noted we were contracting for the insurance before my birthday and reduced our cost. We plan to use them for future trips.

    William from CA
    Review Received: May 24, 2024
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    All good experience

    Clifford from OH
    Review Received: May 24, 2024
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Preferred

    Getting set up with a policy was very easy and convienient. Very glad a claim wasn't needed, but peace of mind knowing it was there.

    Deb from AZ
    Review Received: May 20, 2024
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    Generali is consistent and FAIR!
    Claims process is super easy and very efficient.
    Avoid polices of Trawickk and Nationwide!

    Linda from NM
    Review Received: May 16, 2024
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    We appreciate your endorsement, Linda! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that we exceeded your expectations. Thank you for choosing to #TravelSmarter.

    Generali Global Assistance policy: Preferred

    We had to cancel
    Our trip as my husband broke his femur then had a kidney stone attack so we couldn’t go any where. They handled everything beautifully and received back the check so we’re very 😃 happy.

    Lorraine from CA
    Review Received: May 16, 2024
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    9 out of 9 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your claim’s experience with us, Lorraine. Reviews like yours inspire the Generali Global Assistance team to continue exceeding expectations with our travel insurance plans.

    Generali Global Assistance policy: Standard

    This plan was transferred to cover a future trip. Customer Service listened to the circumstances and made the "switch" easy and seemless.

    Phillip from MO
    Review Received: May 13, 2024
    Was this review helpful?
    3 out of 3 people found this review helpful