Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Generali”s Claim processing is cumbersome and they are requiring information that we never had to submit before, ie. Patient Authorization Form and Explanation of benefits from primary insurance. I can understand wanting to know if our primary will cover any of the claim, but patient authorization?? I submitted a signed credit card receipt for the medical care we paid for. That should be enough to satisfy proof of authorization
RL from NCReview Received: May 13, 2024Was this review helpful?6 out of 8 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your claim filing experience and for not meeting your expectations, Roxane. Supporting documentation is typically required for the policy to provide coverage for cancellations due to medical reasons. One of our dedicated customer service team members will reach out to you directly to offer additional help with the claim process. If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: PreferredThey seemed very knowledgeable and kind. Very clear in describing our coverage.
Gael from CAReview Received: May 11, 2024Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: StandardGood value!
Douglas from FLReview Received: May 10, 2024Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: StandardGood product, good price. It became necessary to file a claim due to delayed departure(s). I talked with customer service at Generali, and they were very helpful.
Larry from NCReview Received: May 8, 2024Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback, Larry. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: StandardQuick and easy claim service. Still waiting on the check but the claim was processed within three days.
Heather from FLReview Received: May 8, 2024Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Heather! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Please allow 10-14 business days for your payment. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardQuite literally the easiest people to work with and thoroughly professional! I recommended them to all my family and colleagues and look forward to working with them again!
Myra from NYReview Received: May 4, 2024Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for your endorsement, Myra! We're grateful for your support and for your choosing us.
“Generali Global Assistance policy: StandardMy experience with Global was very good. The only issue was a computer glitch in their new claim system. It was a little confusing at times but my claim agent was very helpful and helped me get through the process. They settled my claim much faster than I anticipated. It was overall, a good experience.
Katherine from WAReview Received: May 2, 2024Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Katherine. We're sorry to hear about your experience with the claim portal, but happy we were able to assist and pay your claim!
“Generali Global Assistance policy: StandardEasy to purchase and use
Joseph from VTReview Received: May 2, 2024Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your review, Joseph! We're grateful for your support and for your choosing us!
“Generali Global Assistance policy: StandardI had no actual contact with Generali until after my trip, when I began a claim for Trip Interruption.
The claim was handled quickly and efficiently.John from INReview Received: April 29, 2024Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, John.
“Generali Global Assistance policy: PreferredTerence from FLReview Received: April 26, 2024Was this review helpful?4 out of 4 people found this review helpfulIt has got to be the fastest claim payment from ANY insurance company that I have ever known. I unfortunately had to make a claim after falling ill on my recent trip to Australia. The claim process was seamless, easy to understand and communication and updates with me via the site was great. I received my doctor’s bill and medical test refund within a few days, straight into my bank account. Excellent service. Will easily recommend.