Generali Travel Insurance Reviews

After 3 days of not being able to eat solid food I decided I should consult with a medical professional. I called the customer assistance line and gave them all of the information, they said they would send me an email shortly with where I should go for medical assistance. After 4 hours I called the customer assistance line again and they immediately sent me the info (I think the first person messed up my email address). Unfortunately the locations that that wanted me to go to were 3 hours away. The info did include a 1-800 number to call to talk with a medical person. I called it and after about 20 minutes of back-and-forth, I was told I was not in the system and they could not help me. They suggested that I call my customer assistance number and get in their system. I called customer assistance again was was passed off to a "local expert". I exchanged a number of emails with this local assistance about exactly where I was and my symptoms. After about 3-4 hours it was after 5:00 local time and I emailed the local expert to see if there was anything happening. They said they were still looking for a doctor who would could come to the hotel or a number I could call. I told them that I could get to Sorento (I knew there was a hospital in Sorento and it was 25 minutes away). After a short while they gave me two locations that I cold visit in Sorento. By this time I was feeling slightly better and decided to go on a visit with my tour. The next day I went into Sorento to visit the medical center, which I was unable to find. (this was on me as google maps had the location off by about 2 blocks). I did go to the hospital but nothing was in English, and was unable to find anyone who looked like they worked her. In the meantime I am feeling much better and was able to keep my food. Feeling this way I would not visit a hospital in the US, so I moved on. I was still unsure how to even get help with just an email with a policy number on it. If I had still been sick or hurt I would have pressed things at the hospital. A tele-med number would have been great or someone to walk me through what I would need to do once I reached the medical center/hospital. I am glad that I wasn't really hurt or sick because either way it would have taken some time to get access to assistance.

We had a problem. They were very responsive and it did not thankfully require any claims.

I left a message and never got a call back. It was impossible to speak with anyone. I sent multiple documents but was continually asked to resend the same documents

Your customer service is the worst i have ever encountered

Had to change date on trip and it was no problem..

We were unable to go on our trip due to an unexpected surgery before the trip, but all payments were refunded. We contacted Generali and are planning to utilize the insurance for the trip when we travel later this year and after we purchase flights and rentals and finalize our plans. They provided us with an email link to get this done and hope to finalize the trip plans this summer and then travel later in the year.

Great pricing when compared to other insurers. Easy to work with. I priced the policy based on my age at the time of the trip. SquareMouth noted we were contracting for the insurance before my birthday and reduced our cost. We plan to use them for future trips.

All good experience

Getting set up with a policy was very easy and convienient. Very glad a claim wasn't needed, but peace of mind knowing it was there.

Generali is consistent and FAIR!
Claims process is super easy and very efficient.
Avoid polices of Trawickk and Nationwide!