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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
194,871
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AVG. MONTH
1,280
Total Reviews
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SINCE 2004
5,077
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,077 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • “
    Generali Global Assistance policy: Standard

    I always feel assured when traveling with coverage.

    EKS from CA
    Review Received: April 4, 2024
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your feedback, Eileen! We know you have options when it comes to travel insurance, but are pleased you chose Generali, one of the largest insurance companies in the world.

    “
    Generali Global Assistance policy: Standard

    Could not speak to a live person to file a claim. Required to file on line. After I set up an account, I could not log in to file a claim. The site kept telling me to sign up for an account. To date, unable to file a claim or to reach a live person.

    May from NJ
    Review Received: April 3, 2024
    Was this review helpful?
    6 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Hello May. We value your feedback and sorry that you had difficulty reaching a live agent. One of our dedicated customer service team members will be contacting you to help with filing a claim. You can start a claim online by following this link, https://generalitravel.com/claims.

    If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to help.

    “
    Generali Global Assistance policy: Premium

    I thought the information received to make an informed choice on this policy was very good, and my phone call to the insurance company cleared up the question I had. I didn’t need to use the insurance, thank goodness, so I cannot comment on that, but I received piece of mind that I had it in place. I would definitely purchase it again for travel outside the USA.

    Carol from MI
    Review Received: April 3, 2024
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    We're grateful for your support and for your choosing us, Carol! It’s great to hear that we were able to meet your expectations.

    “
    Generali Global Assistance policy: Premium

    garth from MT
    Review Received: April 1, 2024
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    5 out of 5 people found this review helpful

    I AM A VICTIM AGAIN. Dealing with international airlines and a French language barrier sabotaged my claim. Worse yet is the total acceptance if a crack pot excuse of why my flight was delayed in Northern Cameroon for two extra days. The excuse for not flying any flights for more than 48 hours in the country was "operational". Really. The agent for your subsidiary generalli may or may not have called to get more intel but there was no correspondence or transparency. I am out a 760$ dollars. I plan to publish my experience on a African Hunting Forum and make it clear to a large number of hunters to stay clear of your product.
    Garth Olds
    4065819339

    “
    Generali Global Assistance policy: Standard

    I filed a claim and it has taken longer than expected. The claim was approved for a refund just waiting for the refund. The frustrating part was not being able to speak to a person about the claim. Just got the automated system and then got disconnected.

    Paula from WI
    Review Received: April 1, 2024
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Paula. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member advising to please allow 10-14 days for receipt of the check. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    Christian from TX
    Review Received: April 1, 2024
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    3 out of 3 people found this review helpful

    They would not cover a claim for a stole iPad- taken from the luggage 🧳 while partway through our trip

    “
    Generali Global Assistance policy: Preferred

    Very user friendly website.
    Will definitely use this website again next time I travel !!

    Robin from SC
    Review Received: March 30, 2024
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    We are happy that you found our site to be user friendly, Robin. Our goal is to make the shopping experience as easy as possible so that you can make the best choices for your travel needs.

    “
    Generali Global Assistance policy: Standard

    We had a pre-trip covid exposure which threatened our ability to go. Gererali answered my questions when I called.

    PETER from VT
    Review Received: March 30, 2024
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your feedback, Peter. At Generali Global Assistance, we value offering great customer service. We are sorry to hear about your travel woes, but happy that we were able to assist you.

    “
    Generali Global Assistance policy: Standard

    Easy to obtain
    Price was good
    Glad I didn’t have to submit a claim

    Maryann from TX
    Review Received: March 29, 2024
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    We are grateful for your review, Maryann! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Premium

    Claim filed. Waiting for compensation.

    Anonymous from NY
    Review Received: March 29, 2024
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    0 out of 1 people found this review helpful

    Review Updated: 04/26/2024

    Great company!!

    Response from Generali Global Assistance

    Thank you for sharing your feedback, Annette. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

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