Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
204,011
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AVG. MONTH
1,284
Total Reviews
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SINCE 2004
5,198
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,198 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3125
  • 4
    1039
  • 3
    431
  • 2
    139
  • 1
    245
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  • Generali Global Assistance policy: Preferred

    All positive so far

    Deborah from CA
    Review Received: July 26, 2024
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    1 out of 3 people found this review helpful
    Generali Global Assistance policy: Preferred

    Natasha from NY
    Review Received: July 25, 2024
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    1 out of 1 people found this review helpful

    Thank you for compensation for my luggage damage. The process was tedious, and I felt some info was not needed or difficult to provide. But, I see what I submitted did complete the process.

    Generali Global Assistance policy: Standard

    Both my wife and I got sick, and missed 2-3 days of golf. Would that qualify for a claim?

    Barry from MA
    Review Received: July 24, 2024
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Hello Barry. Thank you for your inquiry. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

    Generali Global Assistance policy: Preferred

    The Generali Claim portal was very easy to follow. After some follow up questions that were reasonable, my claim was paid in full.

    Melissa from NY
    Review Received: July 22, 2024
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    6 out of 6 people found this review helpful
    Generali Global Assistance policy: Standard

    I PURCHASED GENERALI GLOBAL ASSISTANCE TRAVEL PROTECTION THROUGH YOUR COMPANY. DUE TO MEDICAL EMERGENCY THE TRAVEL HAD TO BE CANCELLED. THE PROOF OF THE MEDICAL EMERGENCY ALONG WITH ALL REQUIRED PAPER WORK WERE SENT TO GENERALI. IT HAS BEEN 4 MONTHS SINCE THE CLAIM WAS FILED BUT THIS COMPANY STILL DOES NOT PAY THE LOSS AS THEY WERE SUPPOSED TO. IT SEEMS, THIS IS A SCAM OF AN INSURANCE. YOU MUST DROP THIS COMPANY IN YOUR ROSTER.

    THE GENERALI IS A FRAUD OF A COMPANY.

    john from CA
    Review Received: July 22, 2024
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    13 out of 14 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your review, John. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    Generali Global Assistance policy: Standard

    Suitcase was damaged and contents lost on return from LA to Wash, DC (Dulles). Claim not honored because I did not keep purchase receipt on suitcase from 6 years earlier. Scam. Not again.

    gary from VA
    Review Received: July 22, 2024
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    9 out of 10 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Gary. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    Generali Global Assistance policy: Standard

    Marjorie from WY
    Review Received: July 18, 2024
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    0 out of 0 people found this review helpful

    It would have been nice to have an update report occasionally as they worked on the claim.

    Generali Global Assistance policy: Standard

    I called Square Mouth and discussed our planned trip with the representative. After explaining what type of coverage we wanted, she recommended two possible options. Both were excellent and the pricing was very reasonable. The whole process was fast, easy and very simple.

    Diane from CA
    Review Received: July 17, 2024
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Preferred

    I interacted with the company when purchasing my insurance. The representative was very helpful and the transaction was easy to make.

    PK from OR
    Review Received: July 17, 2024
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    Had to change the policy and it took one quick phone call

    John from NY
    Review Received: July 16, 2024
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    0 out of 0 people found this review helpful

Last updated: June 22, 2026