Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
We needed to cancel our trip one day prior to departure because of a death in our immediate family. I started a claim on Generali's website 7-10 days after our loved one's death. Their website is non-functional. I was unable to re-enter my application after saving it. I tried multiple times, including after a conversation with a customer relations rep, who reported that Generali had had problems with the website but it was now fixed. NOT! I was finally informed about another web address, CSA, from which I could print out an application form and return it via email or mail. The rep told me that if I mailed it back (instead of emailing), it would take at least two weeks to process the claim, so he strongly recommended that I use email. I ultimately decided to mail the claim, along with the voluminous amount of paperwork Generali/CSA requires, since the last item stated in their claim/application directions reads something like, "don't send too much stuff because our email can't handle it." I had the envelope tracked by U.S. mail, so fingers crossed, they'll receive it.
We appreciate your feedback and apologize for not meeting your expectations, Jane. At Generali Travel Insurance, we take customer service very seriously. When we have received your claim, a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
We were unable to take our trip, as my husband was diagnosed with squamous cell carcinoma of the lip and lymph nodes.
Hello Cindy. Thank you for your inquiry. We are sorry to hear about the circumstances surrounding your Trip Cancellation. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
I always feel assured when traveling with coverage.
Thanks for your feedback, Eileen! We know you have options when it comes to travel insurance, but are pleased you chose Generali, one of the largest insurance companies in the world.
Could not speak to a live person to file a claim. Required to file on line. After I set up an account, I could not log in to file a claim. The site kept telling me to sign up for an account. To date, unable to file a claim or to reach a live person.
Hello May. We value your feedback and sorry that you had difficulty reaching a live agent. One of our dedicated customer service team members will be contacting you to help with filing a claim. You can start a claim online by following this link, https://generalitravel.com/claims.
If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to help.
I thought the information received to make an informed choice on this policy was very good, and my phone call to the insurance company cleared up the question I had. I didn’t need to use the insurance, thank goodness, so I cannot comment on that, but I received piece of mind that I had it in place. I would definitely purchase it again for travel outside the USA.
We're grateful for your support and for your choosing us, Carol! It’s great to hear that we were able to meet your expectations.
I AM A VICTIM AGAIN. Dealing with international airlines and a French language barrier sabotaged my claim. Worse yet is the total acceptance if a crack pot excuse of why my flight was delayed in Northern Cameroon for two extra days. The excuse for not flying any flights for more than 48 hours in the country was "operational". Really. The agent for your subsidiary generalli may or may not have called to get more intel but there was no correspondence or transparency. I am out a 760$ dollars. I plan to publish my experience on a African Hunting Forum and make it clear to a large number of hunters to stay clear of your product.
Garth Olds
4065819339
I filed a claim and it has taken longer than expected. The claim was approved for a refund just waiting for the refund. The frustrating part was not being able to speak to a person about the claim. Just got the automated system and then got disconnected.
Thank you for sharing your feedback, Paula. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member advising to please allow 10-14 days for receipt of the check. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
They would not cover a claim for a stole iPad- taken from the luggage 🧳 while partway through our trip
Very user friendly website.
Will definitely use this website again next time I travel !!
We are happy that you found our site to be user friendly, Robin. Our goal is to make the shopping experience as easy as possible so that you can make the best choices for your travel needs.
We had a pre-trip covid exposure which threatened our ability to go. Gererali answered my questions when I called.
Thanks for your feedback, Peter. At Generali Global Assistance, we value offering great customer service. We are sorry to hear about your travel woes, but happy that we were able to assist you.