Generali Travel Insurance Reviews

Everything was seamless.

Slow slow slow. Weeks just to acknowledge claim. More weeks to ask for more information needed. More weeks to actually speak with a human instead of a robot. Every thing needed should have been stated immediately. Only got slower and slower asking for more info. Still ongoing. Was told to send in email, but correct email address was not given. Etc

I provided all the information Generali required, and then they sent me a message that they needed more. Haven’t heard about my claim yet. We had to cancel because I was diagnosed with stage three breast cancer, and I had to start by chemo

I only picked this coverage because it was the only one I could get for pre existing conditions. Pretty overpriced.

Fantastic quick processing and resolution of medical claim

Thank you, Generali Global Assistance! I never thought I would find myself in a position to use travel insurance. On a recent trip I caught some respiratory infection which turned into pneumonia, among other things. I don't think I have ever been sicker in my life. I had to go to the ER. When I called Generali customer service to say I was going to have to return home from my trip, I was treated with the utmost kindness and concern. The representative offered to help me change my plane ticket, but I already had. The representative followed up with me two days later to make certain I had gotten home and to see if I needed anything. I really appreciated the call and again the kindness I was shown. She also gave me some tips on filing my claim.

The claim process was fairly simple. Fortunately I had all the documentation. I submitted it on a Tuesday and that Friday my claim was paid by Zelle (very convenient). No questions were asked.

I'm now a big believer in travel insurance! I will be purchasing more policies with Generali Global Assistance for upcoming trips!

Peace of mind

None

I made no contact with Generali insurance during my trip. My flight was greatly delayed and rebooked due to weather north of Orlando and all flights in the Northeast were delayed and then there was a real problem at JFK due to FAA flow control. I ended up being rerouted to London and then onto Copenhagen and being separated from my traveling companion. My luggage did not make it to Copenhagen. I filed a missing luggage report at the airport including my itinerary for my cruise departing the next day. Never did get my luggage until I returned home back in Orlando. My cruise concierge and I spent hours trying to find my luggage and not until the day before disembarking did we know for sure it was in Orlando and I picked it up in the airport. I had lots of expenses so in process of filling a claim.