Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
It is hard and slow to get anywhere. Confusing web forms, not user friendly. Still dont know if i will be compensated for trip interruption
Review Updated: 05/09/2024
Our trip was interrupted when debris on the track caused us to be bussed back to Vancouver after just 3 hours. The agent said the 150% refund does not apply because after the interruption it became a cancellatio, as no trains could run. We had to find new flights to return home, stay in a hotel til then, eat at restaurants. All this, Generali won't cover at all..(finally agreed to pay airfare trade up to return home..(for one of us so far).
They say they do not refund original airfare to Canada because "we used the flight" although the use of flight was sadly un- useful, since our vacation was interrupted.
We paid over $2200 for the policy based on train, flights, and the expenses prepaid through Freshtracks. We were only refunded, the Freshtracks charges, at 100%, not counting Via costs, since Via refunded us for the train. About 9k from Generali. Via refunded about 16k. Not the %150 promised on application for interruption.
So I think we are owed 50% of the 25k, as promised, plus airfare and hotel after the interuption. I think you should not recommend them. We have been requesting a payment since the first week of March, and received the part in mid April, still need the rest.
Thank you for your review, Linda. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
I was hoping that our one night in a houseboat, that was uninhabitable, would have been covered.
I submitted a claim because the was an extreme blizzard that prevented us from arriving in North Lake Tahoe on 3/2 and 3/3. I submitted 2 claims one for each day before leaving. I tried to call the customer support. All the responses were automated driving me to their claims portal. One claim was closed. I submitted all docs for weather delays and receipts for stay on the claim. I have not received a response why the one claim was closed. I have only received messages to submit documents with in 20 days. I resubmitted to blizzard notices and the airbnb receipts. I tried to call the customer support today but only received automated status updates and the call ends.
It is very unclear what what is occurring, what it needed, what to expect and why one claim was closed.
Both claim numbers:
24029579-01- open
24029585-01- closed
Policy Number:
24039W2787
Review Updated: 04/13/2024
It was not clear, Confusing, multiple phone calls. One of my 2 claims was closed without explanation.
I did receive voicemail updates, but not in claim communication or explanation in refunds only in follow up after I reached out.
It was resolved and eventually communicated
Thank you for your feedback, LeeAnn. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team has reviewed your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
The claim was handled efficiently and quickly.
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
The group at Generali that was supposed to help with illness during the trip never got back to me even after sending them medical info and several phone calls. As a whole their customer support team is very difficult to get on the phone.
At Generali Travel Insurance, we take customer service very seriously. One of our customer service representatives will contact to you to offer further assistance. We appreciate your feedback and your patience, Carol.
The hardest thing about managing the claim was getting the information from my outfitter
This is our second time working with Generali. Both experiences have been very good, staff was extremely knowledgeable and helpful. We felt we received very effective guidance and they made it easy to navigate through the many options and to make a thoughtful decision.
That's great to hear, Susan! At Generali Global Assistance, we value offering great customer service, and we are pleased you are a return customer. We will share your feedback with our team.
So far so good. I pray my claim will go smoothly.
Review Updated: 04/05/2024
I was contacted by an agent to see if I needed help to prepare my claim. I did not talk to the agent because I was waiting on documents from doctors. Once I got everything all together I submitted my claim on March 14. Now I wait. I checked on the claim on the 2nd of April but no movement. I gave this 4 stars due to how long it takes to get paid. I wish I was assigned someone that I knew was working on my claim but crickets. I will wait it out.
Thank you for sharing your feedback, Janice. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
We filed the claim on 2/15/24, there's been no action on it yet.
Review Updated: 04/11/2024
The claim, which was pretty complicated, was accepted at 100% of what we filed and didn't require any follow-up by either us or the insurance co.
Thank you for your feedback, Carl. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
Communication was very good, pretty easy to use Web site and download materials. Turnaround time for check was very quick.
Have used SquareMouth Insurance on 4 trips and had to file claims on two of them.
Plan on using on nest trip.