Generali Travel Insurance Reviews

This company paid my claim without any problems or asking for outrageous paperwork. I submitted my claims with receipts and got paid very quickly. I am happy with them!

We had a delay problem and incurred costs for housing and meals. I submitted my receipts in line and required documentation. I received an email within 5 days with a complete reimbursement for the expenses.

Claim process was easy and they processed the claim within 24 hours.
Very impressed with their service and responsiveness.

Everything was easy. Explanations were clear. I was able to get a pre-existing condition waiver.

We did not receive a clear letter on the policy until I asked about it. But customer service was efficient and sent the letter if assurance once I contacted them. Better early communication would help.

Customer assistance people very helpful even when I call with questions.

The comparison tool was helpful if not a bit overwhelming. I was initially concerned because I had not hear of most of the companies listed as providers by Squaremouth. But my research and then discussion with a representative lead me back to Squaremouth to purchase a policy. The representative was able to recommend a policy to me, greatly winnowing the field. The policy was considerably less expensive with better coverage than the well known (to USA residents) providers. My only caveat is to confirm the price quote before settling on a policy as my first too-good-to-be-true quote turned out to be incorrect.

Easy to deal with, but you need a live person to answer claims questions - I should not have to call an agent pretending to book.

I had COVID, needing hospitalization, and therefore had to cancel our trip prior to expected departure. Therefore we are filing a claim, though the loss is relatively modest - a non-refundable 2 day deposit at the resort we were supposed to stay at. Our Airline tickets involved refundable credits good for use in future travel, so we will not be including that in our claim, which totals $2,118.

We found your website for filing a claim difficult to use, especially since we have no ability to upload scanned documents from our printer. Fortunately your Customer Service staff was very helpful and instructed us on how to file a claim by US Mail. We put our claim in the mail yesterday (Tuesday, February 20th) and look forward to it being processed promptly.