Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Your request to contact me in four weeks, does that mean I won't have the claim settled before then? Seems pretty straight forward to me. In fact, judging from other claim settlements, I should have been paid by now. I have not received any emails regarding the need for further information......
Thank you for your feedback, Marla. We’re sorry for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
Excellent communication regarding my policy concerns.Issue was resolved immediately.
That’s great to hear, Constance! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, and for sharing your feedback with us.
Did not make a claim. Had o issues.
Your feedback is valued by our team. Thank you, Charles, for your review.
I have contacted Generali multiple times, each time with conflicting info. Contacting them is impossible - you have to say you are travelling and have an emergency to reach them. I had to call Squaremouth (answered on the very first try) to connect me with a live body. The website is faulty - when I called the first time (thru your folks) they directed me to a forms portal to download a form. Subsequently I received multiple and continued errors trying to upload supporting documents. I called again - needing to say I was travelling abroad to find a human. Oh, just make the upload smaller - which I did in multiple formats (hand-written, text doc) always received 'ERROR' message with no explanation. Called AGAIN (selecting the emergency # and directed to Customer Service) - Oh, yes - so sorry - the website is 'sensitive'. You cannot return to it (even though there is an option to Save for Later). Now, they say, I should go to the forms portal (again) and start all over AGAIN! And then email! Either they have an online claims portal or they don't! Well, they don't and they cannot or will not offer me assistance with my claim. I'm very dissatisfied.
Hello Sherri. Thank you for your inquiry. We are sorry to hear that e-claim portal is not working as expected. One of our dedicated customer service team members will contact you to offer help with this process.
You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim.
If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
I filed a claim online yesterday because my first flight was delayed and I missed all my connecting flights. I arrived at the hotel one day after my reservation and the hotel charged me for the day I missed. It was easy to file the claim but I do not have the approval or reimbursement from the insurance as yet.
Hello Arlene. We take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team has reviewed your case and responded with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
When using international assistance to ask a question I was on hold over 40(forty) minutes, only to be disconnected!
Lousy service!
Thank you for your feedback, Timothy. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible.
Our flight home was delayed, causing us to have to spend the night near DCA. (We’d reserved a rental car for the drive home, but the after-midnight arrival meant that the rental company was closed.) Generali Global was extremely helpful in walking me through the claim process and reimbursed us for the taxi and hotel in less than 48 hours. This experience definitely showed us the value of purchasing trip insurance.
That’s great to hear Jeanette. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks so much for sharing your experience and choosing to #TravelSmarter.
A little hard to navigate their claims portal at first. But once I got through the process, everything else was smooth and claims processing was fast.
Once we knew what information was needed the process was easily navigated. Will continue to use Generalli for future trips.
It was easy enough to file my claim and it was processed quickly. I expected it to be more complicated.