Generali Travel Insurance Reviews

Filed a claim for travel delay and it is still processing.

Their automated claim portal is very well designed.

Filed a claim following the instructions on the carrier's website. Submitted the required documents. Claim was handled quickly.

Customer service was helpful, considerate, and efficient in assisting me in adding an extension to my policy.

I became ill during my cruise. Generali's travel assistance department was excellent in helping me to secure lodging and early flights home. I am hopeful that their claim department will provide an equally satisfying experience for my Trip Interruption and Medical claims.

Called customer after our trip regarding putting in a claim, because I got sick and had to return home on an earlier flight. Could not get into the claim website. The customer rep gave me another site to use and that did not work either.
She said other people had raised the same issue.

this company provide travel insurance at a rate much lower than the big ones like Travel Guard yet with similar coverage

We contacted them on the 24-hour customer service line while on our trip in Italy and were never able to talk to anyone about our problem; everything was just automated. We filed a claim on June 18, 2024. It is now June 29, 2024 and we have not received any communication from them about the claim. Our claim status has not changed from simply "submitted". We have no idea if they need more information or if they have even accepted our claim. Their customer service is horrible.

I never had to make a claim but I always book my travel insurance with Gen global I feel comfortable using them

Was wondering if you received claim. It was emailed on Friday, June 21, 2024. Did you receive? Thanks The employee who answered questions about claim was very nice and sent me the link for a claim.