Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Very dissatisfied!!! My accident was 3 months ago in Mexico. I had to pay a Mexican doctor for treatment and then had treatment the next day in the USA. My primary insurance of Medicare does not cover international medical care, which is why I bought short term care from Generali.
I sent General all my documentation and more (probably violating my own HIPPA privacy). They refuse to pay until I submit my bill from the Mexican doctor to my Medicare insurance. This is stupid because my Medicare will reject my claim. Then I will have to send that rejection to Generali. This step should be bypassed knowing I won’t get my Medicare to pay. I’ve already waited 3 months for my Medicare bills (EOB) to arrive for my medical bills in the USA. Now, it will probably be months again to settle this and pay off my credit card for the doctor in Mexico. (It was under $400).
My primary Medicare in the USA paid the $10,000 bill for the emergency room visit and X-RAYS. I won’t be recommending Generali in my review. Thank you.
We value your feedback, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the Plan document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com with any additional questions you may have. We strive to provide a fair, equitable and timely claims process for all customers but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for medical reasons. If you have any further questions regarding the claims process, please reach out to us at the number or email provided above.
Ya’ll double charged me for my insurance!!
Thank you for your feedback, Rizza. Our records indicate the second charge has been refunded. One of our dedicated customer service team members will contact you to confirm and answer any questions you may have. We are sorry for any inconvenience and thank you for your patience with this matter.
Luggage was delayed for 5 days. Will file a claim with United Airlines for clothing and other necessary items purchased
Hello Wayne. We’re sorry to hear about your travel woes with your luggage. If you want to file a claim with Generali Global Assistance, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
Cannot speak to human agent. Just stuck in automated voice mail. FAQ not cover my questions.
We’re very sorry for the negative experience when trying to speak with a live agent. You can also contact us before or after you buy a plan at customerservice@generalitravelinsurance.com. Your 10-day free look allows you some extra time to evaluate if the plan meets your needs. One of our dedicated customer service team members will contact you directly to help. Thank you for your patience with this matter.
I submitted my claim 12/029/23. I was asked to upload alot of documents, I did not think all of that was necessary. Generali requires a "release of medical" form to be filled out by the patient, the reciept from the Emergency Department should be sufficent. I have not had any communicaions with Generali since filing my claim. I have since rebooked my trip, now I am out "double" the money as I have not been reimbursed yet by Generali. I will follow up today via phone, 01/09/2023.
Thank you for sharing your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should be receiving an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
I had a question about a policy and purchasing the policy. I called in the late evening and I didn't have to wait to speak with a representative. The company representative was very pleasant and knowledgeable and assisted me in purchasing the policy.
I was very pleased with the excellent service.
That's great to hear, Lawrence. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
Excellent customer service in explaining the policy. Since I am not going to file a claim can't comment about that process.
That's great to hear, Guillermo. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. We hope you enjoyed your travels.
The Generali customer service number is worthless. I couldn't get a human being or get my question answered.
And the policy did not cover the cost of a necessary flight change when the trip provider cancelled a portion of the trip.
We’re sorry to hear about your negative experience, Timothy. We value your feedback. One of our dedicated customer service team members will reach out to you directly to see if we can offer any assistance.
My experience has been horrible. I was scheduled to travel on Oct. 21. On October 19 I was transported by ambulance to the hospital with a total heart blockage, requiring two nights in hospital and a pacemaker. Obviously, I could not travel on the 21st, as scheduled, as I was literally in-patient. I filed a claim with Generali Global Assistance. I provided medical documentation, a release to contact the provider and hospital and everything else requested. I have not received payment, get endless voicemail when I try to call, get referred to the portal when I email where I find an indication that my case is closed, without explanation. I have not been paid.
I have filed a complaint with the NYS Department of Financial Services.
I am thoroughly disgusted and appreciate any help you can provide.
Review Updated: 01/30/2024
I had what should have been an extremely easy claim to resolve. I was literally in the hospital for a total heart blockage the day my flight was scheduled to leave. (The flight was actually cancelled and rescheduled due to a hurricane, but I had cancelled prior as I was hospitalized and realized I could not travel.) I got Generali all the necessary documentation from the doctor and hospital. Still, it took over two months and the threat (sent registered mail) that I would contact my state insurance commissioner before I was paid. The only explanation I ever got for the delay was that "the person handling my claim had left the company." I will never use Generali again.
We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations, Mimi. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com
I provided copies online of a few documents supporting the claim, and they paid it within hours with no further conversation. The true test of insurance is in claims processing, and they came through.