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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
204,058
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AVG. MONTH
1,286
Total Reviews
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SINCE 2004
5,199
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,199 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3126
  • 4
    1039
  • 3
    431
  • 2
    139
  • 1
    245
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  • “
    Generali Global Assistance policy: Standard

    Good value!

    Douglas from FL
    Review Received: May 10, 2024
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Standard

    Good product, good price. It became necessary to file a claim due to delayed departure(s). I talked with customer service at Generali, and they were very helpful.

    Larry from NC
    Review Received: May 8, 2024
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your feedback, Larry. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

    “
    Generali Global Assistance policy: Standard

    Quick and easy claim service. Still waiting on the check but the claim was processed within three days.

    Heather from FL
    Review Received: May 8, 2024
    Was this review helpful?
    4 out of 5 people found this review helpful
    Response from Generali Global Assistance

    We appreciate your review, Heather! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Please allow 10-14 business days for your payment. Thank you for choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    Quite literally the easiest people to work with and thoroughly professional! I recommended them to all my family and colleagues and look forward to working with them again!

    Myra from NY
    Review Received: May 4, 2024
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your endorsement, Myra! We're grateful for your support and for your choosing us.

    “
    Generali Global Assistance policy: Standard

    My experience with Global was very good. The only issue was a computer glitch in their new claim system. It was a little confusing at times but my claim agent was very helpful and helped me get through the process. They settled my claim much faster than I anticipated. It was overall, a good experience.

    Katherine from WA
    Review Received: May 2, 2024
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your feedback with us, Katherine. We're sorry to hear about your experience with the claim portal, but happy we were able to assist and pay your claim!

    “
    Generali Global Assistance policy: Standard

    Easy to purchase and use

    Joseph from VT
    Review Received: May 2, 2024
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your review, Joseph! We're grateful for your support and for your choosing us!

    “
    Generali Global Assistance policy: Standard

    I had no actual contact with Generali until after my trip, when I began a claim for Trip Interruption.
    The claim was handled quickly and efficiently.

    John from IN
    Review Received: April 29, 2024
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Generali Global Assistance

    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, John.

    “
    Generali Global Assistance policy: Preferred

    Terence from FL
    Review Received: April 26, 2024
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    4 out of 4 people found this review helpful

    It has got to be the fastest claim payment from ANY insurance company that I have ever known. I unfortunately had to make a claim after falling ill on my recent trip to Australia. The claim process was seamless, easy to understand and communication and updates with me via the site was great. I received my doctor’s bill and medical test refund within a few days, straight into my bank account. Excellent service. Will easily recommend.

    “
    Generali Global Assistance policy: Preferred

    I submitted my claim with all supporting documentation 15 days ago and have not heard anything about what the status of this claim.

    JULIANA from CA
    Review Received: April 26, 2024
    Was this review helpful?
    4 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Hello Juliana. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 days from the time that they are received, although some cases can take longer to process. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    It is challenging to compare one company to another, and one policy to another. This company’s policy additionally has pages of fine print.

    X from MA
    Review Received: April 24, 2024
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    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback with us, Paula. We’re sorry the website wasn’t to your liking. If you need more details, you can always choose “FAQ” on the www.generalitravelinsurance.com homepage. There we have provided information to answer common questions. We appreciate your feedback and are always working to make our website more user-friendly.

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Last updated: June 23, 2026