Generali Travel Insurance Reviews

Customer service was unfamiliar with coverage for travel to countries adjacent to a country where there is a war. They researched and said such travel was covered, but the unfamiliarity with the issue and lack of confidence displayed by the ciostimer service representative were not ressuring.

Generali closed my claim; we submitted correct forms to reopen claim. We received AI auto-generated email saying our request to update address and reopen claim was received. One month later, the claim remains closed. There is ZERO customer service because calls are answered solely by AI. No human service is available at any customer service site. We have been scammed!

I was in Costa Rica with no phone and got sick. I contacted my partner in Maine (USA) via What's App, who called GGA about filing a claim (I had already gone to the local doctor a few days previously, and was about to go to the hospital as I wasn't improving) but apparently the claim needs to be denied by my own carrier first. My own carrier (Medicaid) would not accept a bill the doctor sent to me via email (I paid for the visit via credit card at the time of service) - apparently the doctor would have to submit a claim to Medicaid directly. But the doctors where I was didn't have international telephone calling plans nor speak English. My primary carrier wouldn't accept a copy of the bill, and because of this, they couldn't deny it in order for GGA to pay it.

It was only $150... it would be nice if GGA could cover it but I don't know if it's worth the hassle of filing a claim.

I flew home the day I was to go to the hospital - I didn't have confidence the insurance would work and didn't want to be stuck with a potentially several thousand hospital bill. Long day, but I'm home now and have medical care.

Great once I got in touch with questions. Hard to find a phone number

Claim Pending.

The phone service was terrible when trying to get phone assistance during my medical emergency. I felt lost and unsupported. In the end, my family and I scrambled to find the medical care that I urgently needed. I am not sure why the phone service was so bad, but communication via cell phone (in Mexico, Playa Del Carmen) was so bad that the person at Global Assistance could not understand what we were saying on the phone (probably not the employees fault, but it was still unhelpful).

All was good in my interaction with the 24-hour travel assistance service.
But 1 thing that could be improved in today's technology time:
they asked for my phone number in case our conversation was interrupted to call me back.
I asked if they could use WhatsApp to call me since I'm using my USA phone and every direct phone call will cost additional money while WhatsApp conversation will cost nothing! This app today is available not only on smartphones but on regular computers as well.
To my surprise, the answer was "no".
I don't understand why such a modern and advanced company still solely relies on phone service only.

Quick and easy to purchase. I feel like I actually understand what coverage we have.

The online portal was easy to use. The claims process proceeded quickly. The representatives called or emailed in response to my questions in 24 hours. I didn’t expect the process to be as easy as it was since I had heard bad stories from fellow travelers who had used other trip insurance companies.