Trips Protected
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SINCE 2004
207,370
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AVG. MONTH
1,200
Total Reviews
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SINCE 2004
5,261
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,261 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3167
  • 4
    1049
  • 3
    436
  • 2
    139
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    251
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  • Generali Global Assistance policy: Preferred

    This trip to Alaska went off as well as could be expected, and no known issues arose to cause us to make a claim. However, after our experiences on previous trips we have learned that travel insurance is a very important tool to have when planning a major trip. Thankfully, this trip was great in all aspects. Squaremouth made it easy to choose the insurance coverage that we needed and Generali offered that coverage at reasonable rates, and with good customer reviews. We will be looking at Squaremouth for coverage the next time we plan a major trip.

    Eddie from TX
    Review Received: June 20, 2024
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    I have filed my missing suitcase which I still have not received. In fact other than the email I got saying they have got the claim, I haven’t heard anything. I will ask my lawyer to send a letter if I don’t hear something soon, thanks, Bob Rainey

    Robert from AL
    Review Received: June 16, 2024
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    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your review, Robert. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We appreciate your patience, as we take the claims process very seriously, and strive to process claims within 30 days from when they are received, although some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    Generali Global Assistance policy: Standard

    Generali Global representatives took the time to call and answer my questions personally. Personal service is important in this era of copters and automation.

    Shelagh from CA
    Review Received: June 15, 2024
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    John from PA
    Review Received: June 14, 2024
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    0 out of 0 people found this review helpful

    All went well. Our claim was relatively small.

    Generali Global Assistance policy: Preferred

    Very prompt in processing my claim.

    Kent from NC
    Review Received: June 13, 2024
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    It was easy to obtain Generali travel insurance and the customer service support was helpful.

    Ruprecht from CA
    Review Received: June 10, 2024
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    It was easy to set-up and pay for once I was able to get clarification on the coverage.

    David from OR
    Review Received: June 7, 2024
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    2 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    Just hoping for my claim to be complete in a reasonable time. Their website is a little funky. It says I have two claims and I know why, but I can’t delete the one that was only saved.

    Jill from FL
    Review Received: June 7, 2024
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    4 out of 4 people found this review helpful

    Review Updated: 07/05/2024

    My claim was settled in about 3 weeks. I had submitted all the necessary documentation and it was a simple and small claim.

    Generali Global Assistance policy: Preferred

    Wonderful to work with. Efficient and timely

    Ann from FL
    Review Received: June 5, 2024
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    4 out of 4 people found this review helpful
    Generali Global Assistance policy: Standard

    Had to cancel trip 2 weeks before departure. Filed claim around May 8. Still waiting for claim to be processed on June 4. Online claim process seemed easy.

    Connie from AZ
    Review Received: June 5, 2024
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    4 out of 4 people found this review helpful

    Review Updated: 07/09/2024

    My May 4 claim was closed on June 14 due to lack of documentation they said, but there was no prior communication with me. I had uploaded all of my documention on their portal per their instructions. They reopened our claim and I e-mailed all of my documentation. It has been 4 weeks and still no communication.
    I understand it is a busy time, but I’m unhappy. I’ve left messages on Generali’s portal, left a phone message for Tania, and left an e-mail. If there is something missing, I’d like to know. And I’d like my claim paid soon!

Last updated: September 16, 2026