Generali Travel Insurance Reviews

The Generali customer service number is worthless. I couldn't get a human being or get my question answered.
And the policy did not cover the cost of a necessary flight change when the trip provider cancelled a portion of the trip.

My experience has been horrible. I was scheduled to travel on Oct. 21. On October 19 I was transported by ambulance to the hospital with a total heart blockage, requiring two nights in hospital and a pacemaker. Obviously, I could not travel on the 21st, as scheduled, as I was literally in-patient. I filed a claim with Generali Global Assistance. I provided medical documentation, a release to contact the provider and hospital and everything else requested. I have not received payment, get endless voicemail when I try to call, get referred to the portal when I email where I find an indication that my case is closed, without explanation. I have not been paid.

I have filed a complaint with the NYS Department of Financial Services.

I am thoroughly disgusted and appreciate any help you can provide.

Customer Assistance was of no help. The on-line claim form does not allow modification after one completes the claim amount and sworn statement. This, if the documents, when gathered show a different amount the entire claim has to re-initiated as though it is a new claim. Customer Assistance told me that having one or more draft claims, along with a submitted claim would slow down the process. The alternative filing method that Customer Service suggested could not be completed on line.
The chat mechanism did not respond to my questions

We have had good experience and peace of mind working with Generali Global Assistance.
Thank you!

The agent I spoke with was quick to understand our needs. She said she would locate some clinics to refer us to in Barcelona. We had the referals and were on our way to a clinic within about 30 minutes. On 12/19 we filed a claim for services provided at the clinic and are now waiting for a response. So far we are satisified with Generali Global.

Plan to make a claim and asked customer service for assistance but have not heard back.

Generali was very slow in processing our claim. The claim was submitted on May 9, 2023 and final payment was not received until November 20, 2023. On June 28, 2023 Generali requested an English translation for a police report filed as documentation for the claim. Then on October 18, 2023, Generali requested additional documentation, the bulk of which had already been provided. It became clear to me that Generali had not seriously started their review of the claim prior to the October date. During the previous months I sent emails to Generali asking for an update, but heard no response or their response was not informative. Our contract with Generali included a Kansas specific clause requiring settlement of the claim within 30 days of it being file. When I pointed that out to Generali, they completely ignored what I told them. In addition, though they required the English translation of the police report, they refused to pay the translation cost saying that it was our expense to move the claim along. I found that to be unfair.

Making claims against travel insurance policies is not easy, but I found Generali particularly difficult to work with and inconsiderate.

I purchased insurance and was charged twice for the same policy. I called Generali Global two times and emailed the company will no resolution. I called my credit card company to inform them what had happen. My credit card company contacted Generali about the charge. Generali cancelled the policy. One charge was taken off my credit card account however, the other charge is still there! No one at Generali seems to understand I was charged twice for the same policy! I am sure the extra charge can be researched through the billing department but for some reason no one seems to know how to research this. I will not buy any insurance from this company. I want my $109!