Generali Travel Insurance Reviews

I was happy with the ultimate disposition of my claim, which was approved, so I was reimbursed for my trip disruption expenses. It took over 2 months for the claim to be resolved, despite Generali's statement that they would make a decision within 30 (or at most 45) days after the claim was submitted. Only when I called them (after 55 days) and complained was my claim resolved. The person I spoke with was very apologetic about the delay and referred me to the claims agent who was not available. I left a voice mail message asking to be contacted so I could learn the status of my claim, but I never received a reply. However, my claim was approved 5 days later.

I found their website opaque. In particular when looking for the status of my claim, as I ever saw is a notification that it had been received (which was obviously because I got an email to that effect when I submitted the claim). There is no way to send a query or connect with a person using the website.

So overall I am happy with the eventual disposition of my claim, but felt that the customer service left a lot to be desired.

The policy gave me peace of mind. I enjoyed my trip free of worries.

I have used SquareMouth for years and have had nothing but excellent experiences. My primary contact has been through the excellent web interface - the best of any site I've ever used. This is coming from a human factors psychologist who designs user interfaces professionally. I recommended it to a colleague who agreed that the web interface is exceedingly well designed.

The only contact I had pre-departure with Generali was to call and inform them that we would be unable to travel and would be filing a claim. I called back later and asked more detailed questions ... spoke with an extremely helpful customer service agent. I have not yet filed the claim, as I needed to wait for more documentation from our travel provider. It will likely be more than 4 weeks before the claim is settled, but I'll be more than happy to review my experience with them at that point in time.

Customer service was unfamiliar with coverage for travel to countries adjacent to a country where there is a war. They researched and said such travel was covered, but the unfamiliarity with the issue and lack of confidence displayed by the ciostimer service representative were not ressuring.

Generali closed my claim; we submitted correct forms to reopen claim. We received AI auto-generated email saying our request to update address and reopen claim was received. One month later, the claim remains closed. There is ZERO customer service because calls are answered solely by AI. No human service is available at any customer service site. We have been scammed!

I was in Costa Rica with no phone and got sick. I contacted my partner in Maine (USA) via What's App, who called GGA about filing a claim (I had already gone to the local doctor a few days previously, and was about to go to the hospital as I wasn't improving) but apparently the claim needs to be denied by my own carrier first. My own carrier (Medicaid) would not accept a bill the doctor sent to me via email (I paid for the visit via credit card at the time of service) - apparently the doctor would have to submit a claim to Medicaid directly. But the doctors where I was didn't have international telephone calling plans nor speak English. My primary carrier wouldn't accept a copy of the bill, and because of this, they couldn't deny it in order for GGA to pay it.

It was only $150... it would be nice if GGA could cover it but I don't know if it's worth the hassle of filing a claim.

I flew home the day I was to go to the hospital - I didn't have confidence the insurance would work and didn't want to be stuck with a potentially several thousand hospital bill. Long day, but I'm home now and have medical care.

Great once I got in touch with questions. Hard to find a phone number

Claim Pending.

The phone service was terrible when trying to get phone assistance during my medical emergency. I felt lost and unsupported. In the end, my family and I scrambled to find the medical care that I urgently needed. I am not sure why the phone service was so bad, but communication via cell phone (in Mexico, Playa Del Carmen) was so bad that the person at Global Assistance could not understand what we were saying on the phone (probably not the employees fault, but it was still unhelpful).