Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Excellent service and claim was completed quickly and efficiently. I got sick and was unable to travel. It’s two weeks later, I am still sick and have not rescheduled my trip, but I will definitely purchase Generali travel insurance through Squaremouth when I do travel again.
Thanks for sharing your feedback with us, Pearl. We're sorry to hear you had to cancel your trip, but happy we were able to assist and pay your claim!
I booked for the wrong date online. It was impossible to get a hold of Generali and the man who helped me at Squaremouth helped fix my dilemma. I would highly recommend your services.
We apologize for not meeting your expectations, Bradford. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
It was good to have peace of mind in the event of any issues with our travel plans.
Thanks for your feedback and your purchase, Lynn! We know you have options when it comes to travel insurance, but are pleased you chose Generali, one of the largest insurance companies in the world.
Very easy claims website to navigate - explicit instructions and document forms provided. Very fast turnaround in claims payment once all required documents uploaded.
We value your feedback, Fay! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
They told me they sent a check two times, once in November and once in December. I still haven't gotten the check in January. I called them, and the service rep did not call me back for 2 days.
I was disappointed that more of my expenses were not covered. When I bought the policy, I didn't realize that we were limited to $150 per day.
We had a medical incident that occurred on our trip to the Galapagos while we were on a boat at sea. We were able to reach an agent who connected us with a MD in Quito Ecuador. The number was unreachable after business hours and would not have helped because we were hours by airplane away. We learned, however, we could use a local doctor in the Galapagos, Islands, and fortunately, the medical issue resolved itself.
Hello Sarah. We are sorry to hear about the circumstances surrounding your trip and for not meeting your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible in the future. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim, If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
Generali Global is the worst I have dealt with for travel coverage and I will never use them again. No one answers your emails nor phone messages. I have submitted all my paperwork and it it completed. Yet have not received any check. Their delays and failure to communicate in the Claims Dept is unacceptable. I now must find out who are the Vice Presidents to complain as I cannot get my Generali Claims Agent to return any of my calls nor emails. Any help you can provide would be greatly appreciated.
Thank you
Thank you for your feedback, Geralyn. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
We had reservations to travel to Egypt & Eternal Nile through the University of Minnesota Alumni Association travel program on an Odysseys Unlimited small group trip. Our Odyssey's reservation number was 480344. The trip was scheduled for October 30 through November 13, 2023. As you are aware, this trip was cancelled (do to the war in the Middle East) by Odysseys Unlimited and we have received a full reimbursement of our payments to Odysseys. The reimbursement was prompt and we appreciated the terrific customer service we received regarding it.
As recommended by U of M Alumni Association, we purchased travel insurance from Generali Global Assistance policy #23197W0402 on 07/16/2023 (this insurance was highly rated and purchased through Squaremouth, Policy 23197W0402). On October 23, we submitted a claim and supporting documents for a premium refund to Generali Global Assistance (claim #23122138-01). This claim was denied via email on November 10.
We followed up with Generali by phone on November 10 again requesting the refund of our travel insurance premium purchase costing $1,113.95. Again, Generali rejected our claim stating there would be no refund, nor could it be rolled into any future trip to Egypt. or elsewhere. We are turning to you and enlisting your help to obtain a refund from Generali on our behalf. Thank you for your help in this matter.
Review Updated: 12/20/2023
Without Squaremouths help I doubt very much Generali Global Assistance would have reversed their denial of my claim. Squaremouth is a true client advocate. In the end Generali did refund in full my insurance premium.
Thank you for your feedback, Donald. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
Your policy was clear and your customer service representative answered my questions clearly. Since I intend to file a claim for trip interruption (for illness and death of my husband's sister), I'll withhold final judgment until that process is complete. Thanks.
Thank you for your feedback, Pamela. We are very sorry to hear about the circumstances surrounding your trip interruption. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim, If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.