Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
All was good in my interaction with the 24-hour travel assistance service.
But 1 thing that could be improved in today's technology time:
they asked for my phone number in case our conversation was interrupted to call me back.
I asked if they could use WhatsApp to call me since I'm using my USA phone and every direct phone call will cost additional money while WhatsApp conversation will cost nothing! This app today is available not only on smartphones but on regular computers as well.
To my surprise, the answer was "no".
I don't understand why such a modern and advanced company still solely relies on phone service only.
Hello Maxim. Thank you for your feedback. We will share it with our customer service team as we consider ways to improve our services.
Quick and easy to purchase. I feel like I actually understand what coverage we have.
Thank you for your review, Donald! We're grateful for your support and for your choosing us!
The online portal was easy to use. The claims process proceeded quickly. The representatives called or emailed in response to my questions in 24 hours. I didn’t expect the process to be as easy as it was since I had heard bad stories from fellow travelers who had used other trip insurance companies.
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, Janet!
Excellent service and claim was completed quickly and efficiently. I got sick and was unable to travel. It’s two weeks later, I am still sick and have not rescheduled my trip, but I will definitely purchase Generali travel insurance through Squaremouth when I do travel again.
Thanks for sharing your feedback with us, Pearl. We're sorry to hear you had to cancel your trip, but happy we were able to assist and pay your claim!
I booked for the wrong date online. It was impossible to get a hold of Generali and the man who helped me at Squaremouth helped fix my dilemma. I would highly recommend your services.
We apologize for not meeting your expectations, Bradford. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
It was good to have peace of mind in the event of any issues with our travel plans.
Thanks for your feedback and your purchase, Lynn! We know you have options when it comes to travel insurance, but are pleased you chose Generali, one of the largest insurance companies in the world.
Very easy claims website to navigate - explicit instructions and document forms provided. Very fast turnaround in claims payment once all required documents uploaded.
We value your feedback, Fay! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
They told me they sent a check two times, once in November and once in December. I still haven't gotten the check in January. I called them, and the service rep did not call me back for 2 days.
I was disappointed that more of my expenses were not covered. When I bought the policy, I didn't realize that we were limited to $150 per day.
We had a medical incident that occurred on our trip to the Galapagos while we were on a boat at sea. We were able to reach an agent who connected us with a MD in Quito Ecuador. The number was unreachable after business hours and would not have helped because we were hours by airplane away. We learned, however, we could use a local doctor in the Galapagos, Islands, and fortunately, the medical issue resolved itself.
Hello Sarah. We are sorry to hear about the circumstances surrounding your trip and for not meeting your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible in the future. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim, If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.