Trips Protected
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SINCE 2004
207,370
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AVG. MONTH
1,200
Total Reviews
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SINCE 2004
5,261
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,261 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3167
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    1049
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    436
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    139
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  • Generali Global Assistance policy: Standard

    Great pricing when compared to other insurers. Easy to work with. I priced the policy based on my age at the time of the trip. SquareMouth noted we were contracting for the insurance before my birthday and reduced our cost. We plan to use them for future trips.

    William from CA
    Review Received: May 24, 2024
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Standard

    All good experience

    Clifford from OH
    Review Received: May 24, 2024
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Preferred

    Getting set up with a policy was very easy and convienient. Very glad a claim wasn't needed, but peace of mind knowing it was there.

    Deb from AZ
    Review Received: May 20, 2024
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    Generali is consistent and FAIR!
    Claims process is super easy and very efficient.
    Avoid polices of Trawickk and Nationwide!

    Linda from NM
    Review Received: May 16, 2024
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    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    We appreciate your endorsement, Linda! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that we exceeded your expectations. Thank you for choosing to #TravelSmarter.

    Generali Global Assistance policy: Preferred

    We had to cancel
    Our trip as my husband broke his femur then had a kidney stone attack so we couldn’t go any where. They handled everything beautifully and received back the check so we’re very 😃 happy.

    Lorraine from CA
    Review Received: May 16, 2024
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    9 out of 9 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your claim’s experience with us, Lorraine. Reviews like yours inspire the Generali Global Assistance team to continue exceeding expectations with our travel insurance plans.

    Generali Global Assistance policy: Standard

    This plan was transferred to cover a future trip. Customer Service listened to the circumstances and made the "switch" easy and seemless.

    Phillip from MO
    Review Received: May 13, 2024
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    3 out of 3 people found this review helpful
    Generali Global Assistance policy: Standard

    Generali”s Claim processing is cumbersome and they are requiring information that we never had to submit before, ie. Patient Authorization Form and Explanation of benefits from primary insurance. I can understand wanting to know if our primary will cover any of the claim, but patient authorization?? I submitted a signed credit card receipt for the medical care we paid for. That should be enough to satisfy proof of authorization

    RL from NC
    Review Received: May 13, 2024
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    6 out of 8 people found this review helpful
    Response from Generali Global Assistance

    We're sorry to hear about the circumstances surrounding your claim filing experience and for not meeting your expectations, Roxane. Supporting documentation is typically required for the policy to provide coverage for cancellations due to medical reasons. One of our dedicated customer service team members will reach out to you directly to offer additional help with the claim process. If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

    Generali Global Assistance policy: Preferred

    They seemed very knowledgeable and kind. Very clear in describing our coverage.

    Gael from CA
    Review Received: May 11, 2024
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Good value!

    Douglas from FL
    Review Received: May 10, 2024
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Standard

    Good product, good price. It became necessary to file a claim due to delayed departure(s). I talked with customer service at Generali, and they were very helpful.

    Larry from NC
    Review Received: May 8, 2024
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    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your feedback, Larry. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Last updated: September 16, 2026