See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Great pricing when compared to other insurers. Easy to work with. I priced the policy based on my age at the time of the trip. SquareMouth noted we were contracting for the insurance before my birthday and reduced our cost. We plan to use them for future trips.
All good experience
Getting set up with a policy was very easy and convienient. Very glad a claim wasn't needed, but peace of mind knowing it was there.
Generali is consistent and FAIR!
Claims process is super easy and very efficient.
Avoid polices of Trawickk and Nationwide!
We appreciate your endorsement, Linda! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that we exceeded your expectations. Thank you for choosing to #TravelSmarter.
We had to cancel
Our trip as my husband broke his femur then had a kidney stone attack so we couldn’t go any where. They handled everything beautifully and received back the check so we’re very 😃 happy.
Thanks for sharing your claim’s experience with us, Lorraine. Reviews like yours inspire the Generali Global Assistance team to continue exceeding expectations with our travel insurance plans.
This plan was transferred to cover a future trip. Customer Service listened to the circumstances and made the "switch" easy and seemless.
Generali”s Claim processing is cumbersome and they are requiring information that we never had to submit before, ie. Patient Authorization Form and Explanation of benefits from primary insurance. I can understand wanting to know if our primary will cover any of the claim, but patient authorization?? I submitted a signed credit card receipt for the medical care we paid for. That should be enough to satisfy proof of authorization
We're sorry to hear about the circumstances surrounding your claim filing experience and for not meeting your expectations, Roxane. Supporting documentation is typically required for the policy to provide coverage for cancellations due to medical reasons. One of our dedicated customer service team members will reach out to you directly to offer additional help with the claim process. If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
They seemed very knowledgeable and kind. Very clear in describing our coverage.
Good value!
Good product, good price. It became necessary to file a claim due to delayed departure(s). I talked with customer service at Generali, and they were very helpful.
Thanks for sharing your feedback, Larry. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
Last updated: September 16, 2026