Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
I filed a claim (trip cancellation) back in January and it takes weeks to hear from them and they constantly change the paperwork need. I am still waiting for my most recent submission on February 21st (2024)
MA from SCReview Received: March 27, 2024Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback with us, Michele. We are sorry for not meeting your expectations. We strive to process claims within 30 days from the time they are received; although some cases can take longer and supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons. We have received your claim, and a dedicated claims team member will contact you to provide the status of your claim. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardIt’s been a week since I filed the claim and still no response from them. This is disappointing
Karina from CAReview Received: March 26, 2024Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceHello Karineh. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 days from the time they are received. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardStuck at airport after being denied boarding because some info was incorrect on one of our group's tickets. Lost 2days at resort. Checking fine print it would only be covered if the airline or the resort has filed for bankruptcy.
Useless policy.
Only good thing was I was joking at inside the window for cancelling the policy and getting my premium refunded.
Audrey from NYReview Received: March 24, 2024Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe apologize for not meeting your expectations, Audrey. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review the Plan document that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a Travel Delay coverage that can provide reimbursement for certain out-of-pocket expenses you might incur while delayed, but not in the event that passenger is not able to board the plane due to incorrect ticket information. Please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PremiumMy only problem, having happened twice now, is that that haven’t replied to questions I’ve submitted through their Web portal. I’m tried to call, but the greeting was completely garbled. I made a claim on a previous trip, and once I had a person to work with and her phone number, things went for me.
Lisa from MNReview Received: March 24, 2024Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Lisa. We’re sorry to hear abut your negative experience. One of our dedicated customer service team members will contact you to offer additional assistance. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: StandardTheir claim department was very prompt
Judith from NMReview Received: March 22, 2024Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your experience with us, Judith! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved.
“Generali Global Assistance policy: PreferredI had to change the dates of my policy and was extremely frustrated trying to talk to a person. Automated voice was not helpful at all!!! I t took me days to try to contact someone. I went through emails, phone calls (but not a good number). Eventually I wrote a letter to the headquarters. Very frustrating experience to just make minor changes to my policy
Kathleen from NCReview Received: March 22, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Kathleen. We’re sorry for any inconvenience with modifying your policy. At Generali Travel Insurance, we take customer service very seriously, and try our best to exceed your expectations. We are working on making it easier for self-service policy modification in the future.
“Generali Global Assistance policy: PreferredThey were great. Filed claim, they had a few good inquires I answered and check is in the mail.
No problems. Will continue using them.
Henry from AZReview Received: March 21, 2024Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat’s great to hear, Henry. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for sharing your experience and for choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredI e never had to use my travel insurance before and I am hoping the claim process and actually receiving payment for the medical accident t will be successful and timely.
Pamela from HIReview Received: March 21, 2024Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceHello Pamela. Thank you for your review. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: StandardIt is hard and slow to get anywhere. Confusing web forms, not user friendly. Still dont know if i will be compensated for trip interruption
Linda from UTReview Received: March 20, 2024Was this review helpful?4 out of 4 people found this review helpfulReview Updated: 05/09/2024
Our trip was interrupted when debris on the track caused us to be bussed back to Vancouver after just 3 hours. The agent said the 150% refund does not apply because after the interruption it became a cancellatio, as no trains could run. We had to find new flights to return home, stay in a hotel til then, eat at restaurants. All this, Generali won't cover at all..(finally agreed to pay airfare trade up to return home..(for one of us so far).
They say they do not refund original airfare to Canada because "we used the flight" although the use of flight was sadly un- useful, since our vacation was interrupted.
We paid over $2200 for the policy based on train, flights, and the expenses prepaid through Freshtracks. We were only refunded, the Freshtracks charges, at 100%, not counting Via costs, since Via refunded us for the train. About 9k from Generali. Via refunded about 16k. Not the %150 promised on application for interruption.
So I think we are owed 50% of the 25k, as promised, plus airfare and hotel after the interuption. I think you should not recommend them. We have been requesting a payment since the first week of March, and received the part in mid April, still need the rest.Response from Generali Global AssistanceThank you for your review, Linda. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardRichard from MNReview Received: March 17, 2024Was this review helpful?0 out of 0 people found this review helpfulI was hoping that our one night in a houseboat, that was uninhabitable, would have been covered.
Last updated: June 24, 2026