Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Quick and easy claim service. Still waiting on the check but the claim was processed within three days.
Heather from FLReview Received: May 8, 2024Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Heather! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Please allow 10-14 business days for your payment. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardQuite literally the easiest people to work with and thoroughly professional! I recommended them to all my family and colleagues and look forward to working with them again!
Myra from NYReview Received: May 4, 2024Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for your endorsement, Myra! We're grateful for your support and for your choosing us.
“Generali Global Assistance policy: StandardMy experience with Global was very good. The only issue was a computer glitch in their new claim system. It was a little confusing at times but my claim agent was very helpful and helped me get through the process. They settled my claim much faster than I anticipated. It was overall, a good experience.
Katherine from WAReview Received: May 2, 2024Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Katherine. We're sorry to hear about your experience with the claim portal, but happy we were able to assist and pay your claim!
“Generali Global Assistance policy: StandardEasy to purchase and use
Joseph from VTReview Received: May 2, 2024Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your review, Joseph! We're grateful for your support and for your choosing us!
“Generali Global Assistance policy: StandardI had no actual contact with Generali until after my trip, when I began a claim for Trip Interruption.
The claim was handled quickly and efficiently.John from INReview Received: April 29, 2024Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, John.
“Generali Global Assistance policy: PreferredTerence from FLReview Received: April 26, 2024Was this review helpful?4 out of 4 people found this review helpfulIt has got to be the fastest claim payment from ANY insurance company that I have ever known. I unfortunately had to make a claim after falling ill on my recent trip to Australia. The claim process was seamless, easy to understand and communication and updates with me via the site was great. I received my doctor’s bill and medical test refund within a few days, straight into my bank account. Excellent service. Will easily recommend.
“Generali Global Assistance policy: PreferredI submitted my claim with all supporting documentation 15 days ago and have not heard anything about what the status of this claim.
JULIANA from CAReview Received: April 26, 2024Was this review helpful?4 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Juliana. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 days from the time that they are received, although some cases can take longer to process. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardIt is challenging to compare one company to another, and one policy to another. This company’s policy additionally has pages of fine print.
X from MAReview Received: April 24, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback with us, Paula. We’re sorry the website wasn’t to your liking. If you need more details, you can always choose “FAQ” on the www.generalitravelinsurance.com homepage. There we have provided information to answer common questions. We appreciate your feedback and are always working to make our website more user-friendly.
“Generali Global Assistance policy: StandardN/A
Carolyn from INReview Received: April 20, 2024Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for the positive rating, Carolyn! We strive to exceed customer satisfaction!
“Generali Global Assistance policy: StandardThe only responses I received so far about my claim are automated and conveyed that they were very busy so it would be a while before they reviewed my submissions.
Jean from NYReview Received: April 18, 2024Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Jean. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
Last updated: September 16, 2026