Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I submitted a claim because the was an extreme blizzard that prevented us from arriving in North Lake Tahoe on 3/2 and 3/3. I submitted 2 claims one for each day before leaving. I tried to call the customer support. All the responses were automated driving me to their claims portal. One claim was closed. I submitted all docs for weather delays and receipts for stay on the claim. I have not received a response why the one claim was closed. I have only received messages to submit documents with in 20 days. I resubmitted to blizzard notices and the airbnb receipts. I tried to call the customer support today but only received automated status updates and the call ends.
It is very unclear what what is occurring, what it needed, what to expect and why one claim was closed.
Both claim numbers:
24029579-01- open
24029585-01- closedPolicy Number:
24039W2787LeeAnn from CAReview Received: March 16, 2024Was this review helpful?12 out of 12 people found this review helpfulReview Updated: 04/13/2024
It was not clear, Confusing, multiple phone calls. One of my 2 claims was closed without explanation.
I did receive voicemail updates, but not in claim communication or explanation in refunds only in follow up after I reached out.
It was resolved and eventually communicated
Response from Generali Global AssistanceThank you for your feedback, LeeAnn. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team has reviewed your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: PremiumThe claim was handled efficiently and quickly.
Annonymous from NJReview Received: March 14, 2024Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardThe group at Generali that was supposed to help with illness during the trip never got back to me even after sending them medical info and several phone calls. As a whole their customer support team is very difficult to get on the phone.
Carol from NYReview Received: March 12, 2024Was this review helpful?15 out of 15 people found this review helpfulResponse from Generali Global AssistanceAt Generali Travel Insurance, we take customer service very seriously. One of our customer service representatives will contact to you to offer further assistance. We appreciate your feedback and your patience, Carol.
“Generali Global Assistance policy: StandardGeorge from TXReview Received: March 11, 2024Was this review helpful?0 out of 0 people found this review helpfulThe hardest thing about managing the claim was getting the information from my outfitter
“Generali Global Assistance policy: PreferredThis is our second time working with Generali. Both experiences have been very good, staff was extremely knowledgeable and helpful. We felt we received very effective guidance and they made it easy to navigate through the many options and to make a thoughtful decision.
Susan from NCReview Received: March 9, 2024Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Susan! At Generali Global Assistance, we value offering great customer service, and we are pleased you are a return customer. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredSo far so good. I pray my claim will go smoothly.
Janice from FLReview Received: March 8, 2024Was this review helpful?0 out of 1 people found this review helpfulReview Updated: 04/05/2024
I was contacted by an agent to see if I needed help to prepare my claim. I did not talk to the agent because I was waiting on documents from doctors. Once I got everything all together I submitted my claim on March 14. Now I wait. I checked on the claim on the 2nd of April but no movement. I gave this 4 stars due to how long it takes to get paid. I wish I was assigned someone that I knew was working on my claim but crickets. I will wait it out.
Response from Generali Global AssistanceThank you for sharing your feedback, Janice. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardWe filed the claim on 2/15/24, there's been no action on it yet.
Carl from NJReview Received: March 6, 2024Was this review helpful?12 out of 13 people found this review helpfulReview Updated: 04/11/2024
The claim, which was pretty complicated, was accepted at 100% of what we filed and didn't require any follow-up by either us or the insurance co.
Response from Generali Global AssistanceThank you for your feedback, Carl. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredGary from TNReview Received: March 5, 2024Was this review helpful?0 out of 0 people found this review helpfulCommunication was very good, pretty easy to use Web site and download materials. Turnaround time for check was very quick.
Have used SquareMouth Insurance on 4 trips and had to file claims on two of them.
Plan on using on nest trip.
“Generali Global Assistance policy: StandardThis company paid my claim without any problems or asking for outrageous paperwork. I submitted my claims with receipts and got paid very quickly. I am happy with them!
Kathleen from NYReview Received: March 3, 2024Was this review helpful?9 out of 11 people found this review helpfulResponse from Generali Global AssistanceThat’s great to hear Kathleen! We strive to exceed customer satisfaction and are pleased to hear you had a positive experience with your claim.
“Generali Global Assistance policy: StandardWe had a delay problem and incurred costs for housing and meals. I submitted my receipts in line and required documentation. I received an email within 5 days with a complete reimbursement for the expenses.
Suzann from KYReview Received: March 3, 2024Was this review helpful?9 out of 10 people found this review helpfulResponse from Generali Global AssistanceWe’re sorry to hear about your travel delays, but pleased we were able to assist with paying your claim in a timely manner. Thank you for your sharing your feedback with us, Suzann.
Last updated: June 24, 2026