Generali Travel Insurance Reviews

My luggage was damaged on a 20 hr flight to Philippines
Zipper completey destroyed
Filed a claim and never heard back
It’s been 4 weeks,,,,,

It gave me a peace of mind, and I will use it again in the future.

Claim is (hopefully) being processed. Luggage did not reach the final destination (Bucharest) and was located about 5 days later. But we were on a river cruise and had enough time to go to airport and pick up luggage 5 days after that in Budapest. Huge cost and loss of time replacing medication, toiletries, clothes, and luggage.

Our luggage was misplaced for 6 days. No one could tell us where it was. Because of close connections which we missed, we were rescheduled twice, so we had different airlines.
Our insurance document said there was $200 per person for delayed luggage. I sent receipts for things we had to purchase. So we were given that amount. If you weren't going to pay the $200 per person, then the document should have said 'Up to $200 per person'.
We have paid a lot of money to Generali Global Insurance. Certainly, we will not be paying anything further to them.
Shirley and Bill Gray
360-224-4574

I filed a claim for a trip we intended for Sept 2023.
I filed a claim but all of my inquiries as to status come back as " the claim is in process" I could use some help.
Thank you

We are waiting to see if Generali Global Assistance will process our claim. My husband tested positive on the day we were to fly to Egypt from London. We were not able to join our tour group. The trip cost in excess of $18,000. The tour company requires all participants to purchase trip insurance. We chose Squaremouth to help us with our insurance needs. We purchased their policy and we are waiting to see if Generali Global Assistance and Squaremoth do what they said in their promotional literature.

Straightforward interaction...no problem.

The Insurance company sent me a notification and asked if I needed their assistance. I refused because I had a courtsey well check from the hotel physcian and was fine. I was extremely please with the Policy company immediate follow up.

I cannot comment on the claim process yet. I filed a claim by mail at the start of this week after returning from Italy. I have not heard anything yet, so I cannot comment on the claim process or result. The global assistance provided was easy and effective. It is a minor claim for some medical expenses.

The best support was getting a doctor in Italy to see me the day I called and to return quickly for a final review.