Generali Travel Insurance Reviews

We value your feedback, Ellen and apologize for not meeting your expectations. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Thank you for your feedback, Catherine. We are sorry to hear about your negative experience and not being able to connect with a live agent. One of our dedicated customer service team members will be in contact to ensure all of your questions and concerns are cared for.

Thank you for your review, Kirill. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Hello Anthony, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Thank you for sharing your feedback, Rinnea. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com with any additional questions or concerns.

Thanks for your endorsement! We greatly appreciate it, Mike.

That's great to hear, Myra. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

Thank you for your feedback, Ethel! It's wonderful to hear we were able to meet your expectations.

Thank you for the positive rating, Linda! We strive to exceed customer satisfaction!