Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
It took me three days to file my claim. I found the claim filing system, tedious and difficult with having to pull up sample documents, print out my patient disclosure form, and submit my documentation. I have never bought travelers insurance when I have traveled to different parts of the world, but I am glad I did this time because I needed to be seen by a specialist when I was in New Zealand.
Cheryl from KYReview Received: October 26, 2023Was this review helpful?1 out of 4 people found this review helpfulResponse from Generali Global AssistanceWe value your feedback, Cheryl and we apologize for not meeting your expectations. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardMy husband and I experienced delays both departing for our trip to Slovenia and returning. We filed a claim with General for lost luggage and clothing purchased which was paid out very quickly, but it was for less than $60. Our larger claim was for an unreimbursed hotel stay near the Zurich airport where we were forced to spend the night and a claim for losing the first full day of our tour in Slovenia. We have provided every bit of documentation we have including information from the tour company regarding the dollar value of the missed portion of the tour and Generali continues to question us and ask for documentation that simply does not exist. It have been nearly one month since filing the claim and we remain uncompensated. Luckily we did not need to make a claim regarding our return trip, which was fraught with difficulties but we did make it home safely and without having to stay extra unplanned overnights. Right now I cannot highly recommend Generali. I do hope my opinion will change.
Jacqueline from VTReview Received: October 26, 2023Was this review helpful?4 out of 5 people found this review helpfulReview Updated: 11/23/2023
Although it took some time to resolve some documentation issues I was very pleased with the attentive service of the rep assigned to our claim and the ultimate resolution. I would select Generali again in the future.
Response from Generali Global AssistanceThank you for your review, Jacqueline. We take customer service and the claims process very seriously. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredWe got trip interruption problem, loosing 1 day of vacation (rent, car).
I claimed it and my claim has been handled very professional way and quick.
Thank you very much!Shamil from MDReview Received: October 24, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Shamil! We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: Standardonline claim filing and tracking somewhat cumbersome, claim status information on the portal is not updated and does not match phone response, both are not detailed. Inconvenient document upload process, had to repeat filing three times as files were not uploaded or did not show up after the submission.
Claim was completed after reaching out to the claim adjuster, took two months in total. Resolution was as good as expected.Lucy from CTReview Received: October 23, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceHello Lyudmila. We appreciate your feedback regarding the claim process and will take it into consideration to improve our process. We are pleased to hear that your claim has been resolved. Thank you for choosing Generali Global Assistance.
“Generali Global Assistance policy: StandardMy problem is with GENERALI is they failed to pay the amount I believe I am due and seem to have a problem finding an individual who is willing to explain why. I have called several time and the person in charge of my claim and their claim supervisor are unavailable are and apparently not trained in how to make a phone call as I have never received a return call.
My wife lost her bracelet while on a evening cruse on the River Seine in Paris. I submitted a copy of the original sales slip, a copy of the original cash register receipt, a copy of the official statement from our Trafalger Tour leader. And a copy of the German police report (the first police department willing to take our report as we left Paris the first thing the next morning) to Generali.
The cost of the bracelet was $1,143.93. Our policy has a $1,000.00 limit. We received $750.00 from Generali. There is a statement in the policy that they will only pay 75% of claims unless a cash register receipt is presented which I did. Still trying to get my additional $250 back.George from TXReview Received: October 23, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceHello George, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. One of our dedicated claims team members will investigate your claim further and will follow up with you to provide additional information regarding the determination. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI filed a claim on October 7 and have had no communication regarding my claim. It seems that it has not been reviewed.
I would like to get a status uELLEN from NMReview Received: October 21, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceWe value your feedback, Ellen and apologize for not meeting your expectations. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: Standardwould have liked human contact instead of robot that would not connect me with a person and disconnected the call
Cat from DEReview Received: October 18, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Catherine. We are sorry to hear about your negative experience and not being able to connect with a live agent. One of our dedicated customer service team members will be in contact to ensure all of your questions and concerns are cared for.
“Generali Global Assistance policy: PreferredClaim pending
Kirill from NYReview Received: October 18, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your review, Kirill. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredI cancelled my trip due to an injury/accident resulting in a severe back injury
I was advised by the Neurologist to cancel travel due to the severity of the Injury.
Generali insurance was informed of the cancellation and all requested documents were forwarded.
To date I have not received any monies from the claim # 23108621-01.
Attempts to speak with the claims adjuster for this case has been unsuccessful.
Please advise
Thank you,
Anthony Baroneanthony barone from RIReview Received: October 17, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceHello Anthony, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardTerrible company to deal with. You just keep getting the run around. They say claim is under review. It has been since August 18 when they received claim. It is now October 17 and nothing. Trying to get a real person on the line is a joke and if you can finally get through they tell you it is under review. If you are buying travel insurance look to another company.
rinnea from ILReview Received: October 17, 2023Was this review helpful?12 out of 12 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Rinnea. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com with any additional questions or concerns.