Generali Travel Insurance Reviews

I needed to increase policy limits when I purchased an additional flight as part of an upcoming trip.
I emailed Generali Global Assistance customer service. I got back an automated reply saying I needed to call.
I called and had to wade through a long automated list of options. At the end, the machine said it would text me a link to the webpage where I could modify my coverage. The machine then hung up. No link arrived. I called again. Again, no link arrived.
I finally found a chat link on the Generali Global Assistance website.
The responses were very slow... often several minutes of silence after each response. It took almost an hour to make a simple change to the policy limits.
Then I was told I needed to call another number to pay the additional premium.
There was more hold time and automated computer hassle (including guessing that I should choose the "purchase a policy" option, since there was no option for modifying a policy) before I finally reached a person who could take my money.
In all, it took about THREE HOURS to get a simple change to my policy. What a headache.

The online claims filing system is very unclear on just what documents are needed for the claim. The automated telephone system offers no option to speak to a human, and it is very difficult to get to speak to a human to ask questions about the claim. There is very little feedback on the progress of the claim. Suddenly an email appears stating the amount they are paying vs amount claimed, with no explanation of items allowed vs denied. After disputing the amount allowed, they said they were sending an additional check, but then wanted me to sign up to Zelle to receive the amount being paid. I have still not received the additional check.

This was quite the learning experience!

Using Squaremouth to review and compare different company policies was really quite easy. However, I found it very difficult to get answers regarding the insurance once I completed the purchase. After our initial purchase we decided to begin our trip a day earlier. I tried to contact customer service at Generali to make changes to the travel dates to ensure we have coverage for the appropriate dates. I found this to be quite burdensome, in fact I only got satisfaction once I emailed Squaremouth to inform them the my inability to get an appropriate response from the insurance company.

We also tried to plan golf tee times using the Concierge Services but I was told that they could only help with golf tee time once we are on our trip. Not very helpful!! Needless to say that I had to contact the golf courses individually (3.5 hours) to make tee times at six different courses.

Fortunately we did not need any of the delay, emergency or medical assistance because I dreaded the effort that obtaining any of those services would require.

All in all I feel that in the future I will look only at the insurance offered for travel through most airline ticketing sites, as the rest of the services are rally not a service but a catch to entice you Ito buying more product.

Everything was done well all my questions for answers everything that I need on my trip

Submitted a claim for luggage delay to reimburse for some replacement items. Process was reasonable. Received reimbursement within 2 weeks of submitting request.

My trip as canceled by the cruise company due to damage the ship (MS Maud) incurred in the previous cruise. My travel agent inquired initially about a refund and was told "no". I called and explained that the cruise was canceled and therefore you could not deliver the coverage contracted for in the policy. The customer agent at your firm checked with a superior and a refund was made to my account within three days.

Reps are always friendly and helpful with selecting the best coverage we need.

have only had two brief conversations with them so far inquiring about claims.

Very dissatisfied!!! My accident was 3 months ago in Mexico. I had to pay a Mexican doctor for treatment and then had treatment the next day in the USA. My primary insurance of Medicare does not cover international medical care, which is why I bought short term care from Generali.
I sent General all my documentation and more (probably violating my own HIPPA privacy). They refuse to pay until I submit my bill from the Mexican doctor to my Medicare insurance. This is stupid because my Medicare will reject my claim. Then I will have to send that rejection to Generali. This step should be bypassed knowing I won’t get my Medicare to pay. I’ve already waited 3 months for my Medicare bills (EOB) to arrive for my medical bills in the USA. Now, it will probably be months again to settle this and pay off my credit card for the doctor in Mexico. (It was under $400).
My primary Medicare in the USA paid the $10,000 bill for the emergency room visit and X-RAYS. I won’t be recommending Generali in my review. Thank you.