Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
EVERYTHING WAS GOOD
Ethel from NCReview Received: October 15, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Ethel! It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: StandardVIVIENNE from CAReview Received: October 15, 2023Was this review helpful?1 out of 1 people found this review helpfulI provided detailed documentation and information to Generali about the reason for the cancellation. I provided laab results showing my cancer diagnosis and physician documentation and it still took nearly two months for the claim to be settled. Their website it difficult to use and is set up in a way that I am sure people might get frustrated trying to figure out how to use and give up trying. There is also no live person to talk to ever at the end of their CUSTOMER SERVICE line. I will not use your services again.
“Generali Global Assistance policy: StandardAt this time I have no feed back thank you.
Linda from WAReview Received: October 14, 2023Was this review helpful?1 out of 3 people found this review helpfulResponse from Generali Global AssistanceThank you for the positive rating, Linda! We strive to exceed customer satisfaction!
“Generali Global Assistance policy: PreferredI had a great trip knowing I had covered my travel with this insurance
Genevieve from NYReview Received: October 12, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Genevieve. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredI filed a claim about 10 days ago and have heard nothing. I was understanding that a claims rep would be assigned and contact me.
Joseph from NYReview Received: October 12, 2023Was this review helpful?6 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Joseph. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI called them when my return flight to the US was cancelled to let them know I would be filing a claim, but haven't done so yet.
Lindsey from ILReview Received: October 10, 2023Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Lindsey. We are sorry to hear about your flight cancellation. At any time, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardClaimed filed with all the documents downloaded that we assumed were needed for our claim. Quite a bit of time was needed to secure the forms, especially from the airline. Just received an email asking for basically the same forms we submitted. Attempted to call the 800 number listed to inquire about whta exactly we are missing and was put on the call back list. It has been approximately 24 hours and we have not recieved a call back. I called ahgain this Am and again, am still waiting for a call. Very frustrating!!
Nancy from NYReview Received: October 10, 2023Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback with us, Nancy. We apologize for not meeting you expectations. We will investigate the ball back feature to ensure it’s functioning as it should. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you to provide a status update. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardHello. I had a trip interruption. My husband of 35 years passed away unexpectedly. I filed a claim with generali and submitted the paperwork last week and am awaiting a review and decision on the claim. I received an email saying they received the claim. So far everything has been online and I did not speak to any reps. When I made my emergency flight arrangements i went thru the travel agent that I used to book the trip.
Kristine from NJReview Received: October 10, 2023Was this review helpful?5 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Kristine. We are very sorry to hear about the circumstances surrounding your claim. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardCaller from from Generali Global Assistance seemed genuinely concerned about our health and welfare and provided information that should be helpful for filing our claim.
Shannon from NHReview Received: October 9, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Shannon. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardWhile in Spain my heart medicine was lost/stolen? After visiting 3 pharmacies I was finally able to purchase the medicine (prescription in the USA), the cost was 89.60 euros. I sent a photo of the receipt and medicine to Generali Global Assistance. I was given an incident # 23001091748 from an email on 9/29/23.
I have called 3 times and left messages asking how to proceed, no answer. I have sent 2 emails, again no response. Please have someone contact me ASAP. My tel# 518 863 4034.Patrick from NYReview Received: October 9, 2023Was this review helpful?5 out of 5 people found this review helpfulReview Updated: 11/06/2023
After initial communication issues my claim got back on track with the assistance of a Squaremouth representative.
Response from Generali Global AssistanceThank you for sharing your feedback, Patrick. We are sorry to hear about the circumstances surrounding your medicine, and apologize for not meeting your expectations. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.