Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I submitted my claim 12/029/23. I was asked to upload alot of documents, I did not think all of that was necessary. Generali requires a "release of medical" form to be filled out by the patient, the reciept from the Emergency Department should be sufficent. I have not had any communicaions with Generali since filing my claim. I have since rebooked my trip, now I am out "double" the money as I have not been reimbursed yet by Generali. I will follow up today via phone, 01/09/2023.
ANGELA from COReview Received: January 9, 2024Was this review helpful?19 out of 19 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should be receiving an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredI had a question about a policy and purchasing the policy. I called in the late evening and I didn't have to wait to speak with a representative. The company representative was very pleasant and knowledgeable and assisted me in purchasing the policy.
I was very pleased with the excellent service.Lawrence from FLReview Received: January 9, 2024Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Lawrence. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardExcellent customer service in explaining the policy. Since I am not going to file a claim can't comment about that process.
GB from ILReview Received: January 8, 2024Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Guillermo. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. We hope you enjoyed your travels.
“Generali Global Assistance policy: StandardThe Generali customer service number is worthless. I couldn't get a human being or get my question answered.
And the policy did not cover the cost of a necessary flight change when the trip provider cancelled a portion of the trip.Timothy from VTReview Received: January 5, 2024Was this review helpful?21 out of 23 people found this review helpfulResponse from Generali Global AssistanceWe’re sorry to hear about your negative experience, Timothy. We value your feedback. One of our dedicated customer service team members will reach out to you directly to see if we can offer any assistance.
“Generali Global Assistance policy: StandardMy experience has been horrible. I was scheduled to travel on Oct. 21. On October 19 I was transported by ambulance to the hospital with a total heart blockage, requiring two nights in hospital and a pacemaker. Obviously, I could not travel on the 21st, as scheduled, as I was literally in-patient. I filed a claim with Generali Global Assistance. I provided medical documentation, a release to contact the provider and hospital and everything else requested. I have not received payment, get endless voicemail when I try to call, get referred to the portal when I email where I find an indication that my case is closed, without explanation. I have not been paid.
I have filed a complaint with the NYS Department of Financial Services.
I am thoroughly disgusted and appreciate any help you can provide.
Mimi from NYReview Received: January 2, 2024Was this review helpful?45 out of 45 people found this review helpfulReview Updated: 01/30/2024
I had what should have been an extremely easy claim to resolve. I was literally in the hospital for a total heart blockage the day my flight was scheduled to leave. (The flight was actually cancelled and rescheduled due to a hurricane, but I had cancelled prior as I was hospitalized and realized I could not travel.) I got Generali all the necessary documentation from the doctor and hospital. Still, it took over two months and the threat (sent registered mail) that I would contact my state insurance commissioner before I was paid. The only explanation I ever got for the delay was that "the person handling my claim had left the company." I will never use Generali again.
Response from Generali Global AssistanceWe’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations, Mimi. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredDennis from DEReview Received: December 28, 2023Was this review helpful?4 out of 5 people found this review helpfulI provided copies online of a few documents supporting the claim, and they paid it within hours with no further conversation. The true test of insurance is in claims processing, and they came through.
“Generali Global Assistance policy: StandardCustomer Assistance was of no help. The on-line claim form does not allow modification after one completes the claim amount and sworn statement. This, if the documents, when gathered show a different amount the entire claim has to re-initiated as though it is a new claim. Customer Assistance told me that having one or more draft claims, along with a submitted claim would slow down the process. The alternative filing method that Customer Service suggested could not be completed on line.
The chat mechanism did not respond to my questionsLeroy from VAReview Received: December 28, 2023Was this review helpful?19 out of 22 people found this review helpfulReview Updated: 01/25/2024
Once the claim was turned over to a human it was handled expeditiously, fairly and with great courtesy. My complaint is with Generali's automated system. It is very difficult to use and because it does not allow users to change input after it is entered, is frustrating and anger inducing.
Response from Generali Global AssistanceHello Leroy, we thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We apologize about your negative experience with the claims process. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardWe have had good experience and peace of mind working with Generali Global Assistance.
Thank you!Linda from NYReview Received: December 25, 2023Was this review helpful?5 out of 7 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredThe agent I spoke with was quick to understand our needs. She said she would locate some clinics to refer us to in Barcelona. We had the referals and were on our way to a clinic within about 30 minutes. On 12/19 we filed a claim for services provided at the clinic and are now waiting for a response. So far we are satisified with Generali Global.
Richard from WAReview Received: December 21, 2023Was this review helpful?14 out of 16 people found this review helpfulResponse from Generali Global AssistanceHello Richard. Thank you for your review. We are pleased that the Emergency Travel Assistance services were able to meet your expectations. We strive to process claims within 30 days from when they are received, although some cases can take longer. If you have any questions or concerns in the meantime, please call 800-348-9505 or email us at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members can assist you.
“Generali Global Assistance policy: StandardPlan to make a claim and asked customer service for assistance but have not heard back.
Richard from VAReview Received: December 19, 2023Was this review helpful?6 out of 10 people found this review helpfulResponse from Generali Global AssistanceThank you for your review, Richard. We are very sorry that you haven’t received a return call. One of our dedicated customer service team members will contact you today to offer help with filing a claim.
In the future, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
Last updated: September 16, 2026