Generali Travel Insurance Reviews

Claim Pending.

The phone service was terrible when trying to get phone assistance during my medical emergency. I felt lost and unsupported. In the end, my family and I scrambled to find the medical care that I urgently needed. I am not sure why the phone service was so bad, but communication via cell phone (in Mexico, Playa Del Carmen) was so bad that the person at Global Assistance could not understand what we were saying on the phone (probably not the employees fault, but it was still unhelpful).

All was good in my interaction with the 24-hour travel assistance service.
But 1 thing that could be improved in today's technology time:
they asked for my phone number in case our conversation was interrupted to call me back.
I asked if they could use WhatsApp to call me since I'm using my USA phone and every direct phone call will cost additional money while WhatsApp conversation will cost nothing! This app today is available not only on smartphones but on regular computers as well.
To my surprise, the answer was "no".
I don't understand why such a modern and advanced company still solely relies on phone service only.

Quick and easy to purchase. I feel like I actually understand what coverage we have.

The online portal was easy to use. The claims process proceeded quickly. The representatives called or emailed in response to my questions in 24 hours. I didn’t expect the process to be as easy as it was since I had heard bad stories from fellow travelers who had used other trip insurance companies.

Excellent service and claim was completed quickly and efficiently. I got sick and was unable to travel. It’s two weeks later, I am still sick and have not rescheduled my trip, but I will definitely purchase Generali travel insurance through Squaremouth when I do travel again.

I booked for the wrong date online. It was impossible to get a hold of Generali and the man who helped me at Squaremouth helped fix my dilemma. I would highly recommend your services.

It was good to have peace of mind in the event of any issues with our travel plans.

Very easy claims website to navigate - explicit instructions and document forms provided. Very fast turnaround in claims payment once all required documents uploaded.