Generali Travel Insurance Reviews

The on line claim process has a glitch that I could not get through. The CS agent referred me to a help@ address but I got a not very helpful pre made email and no sign of someone calling me back to remedy this.
With insurance policies, all that matter are the ease and customer service when making a claim, the rest is just irrelevant fluff.
Then they ask if they can contact me in 4 weeks to review my claim knowing that my claim is not complete, ignoring that I am having trouble competing it which is a website glitch on their end.

My claim was complicated - it wasn’t a simple cancellation (like I had previously and Generali was great on that one too). Our trip WOULD have been delayed a day by a last minute AirIndia change, but we were able to secure tickets on another airline - for more money. So we were able to avoid the delay. I wasn’t sure if this qualified but Generali reimbursed me. Will never use another insurance company - in fact our next trip is already insured with Generali.

I called to get more information, and everything was explained to me very clearly. I was able to go on the Web and complete the transaction, and I felt much better knowing I was covered while on my trip abroad.

Best value for price.

I tried to file a claim - their on-line claims module failed miserably. It kept rejecting my UN and PW, even though I was logged in and using the same credentials, as required, for the claims site. I contacted them on text - phone number said use the on-line module - the text person couldn't help, they said use the on-line module that DOESN'T WORK! This feels like it is designed to discourage filing a claim.

The person in the chat was nothing short of rude and uncooperative. I asked that my request be escalated and never got a response.

Purchasing through Squaremouth has always been easy - this company, Generali, is proving to be a terrible choice.

The claim I wanted to file was for a broken tooth - happened near the end of our trip. We were traveling in a remote region, no access to a computer. So I waited until we got home. We also missed a connection in Amsterdam and got home so late that the usual bus we take from the airport was not running - they stop running at midnight. It cost us $185 to take an Uber. Usual price for the bus is $9 each. We are filing 2 claims.

Pleased with their quick response after I wrote them an email informing them of a missed connecting flight from Doha, Qatar to Nairobi, Kenya.

Everything was fine, but it should be easier to extend travel dates, pay the additional costs, and be able to do this online.

I was able to get through to a live agent today! Wanted to file claim on losing my Japan Rail pass and having to purchase tickets, but they said it was not covered. It is human error. Wish it was covered.

It took me three days to file my claim. I found the claim filing system, tedious and difficult with having to pull up sample documents, print out my patient disclosure form, and submit my documentation. I have never bought travelers insurance when I have traveled to different parts of the world, but I am glad I did this time because I needed to be seen by a specialist when I was in New Zealand.

My husband and I experienced delays both departing for our trip to Slovenia and returning. We filed a claim with General for lost luggage and clothing purchased which was paid out very quickly, but it was for less than $60. Our larger claim was for an unreimbursed hotel stay near the Zurich airport where we were forced to spend the night and a claim for losing the first full day of our tour in Slovenia. We have provided every bit of documentation we have including information from the tour company regarding the dollar value of the missed portion of the tour and Generali continues to question us and ask for documentation that simply does not exist. It have been nearly one month since filing the claim and we remain uncompensated. Luckily we did not need to make a claim regarding our return trip, which was fraught with difficulties but we did make it home safely and without having to stay extra unplanned overnights. Right now I cannot highly recommend Generali. I do hope my opinion will change.