Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardYolanda from NJReview Received: September 15, 2023Was this review helpful?0 out of 0 people found this review helpful
Good day and I appreciate the follow up. I was impressed with the expediency this claim was handled. Two days after my claim was filed I received my payment and was grateful.
As mentioned in my initial claim, I will continue to use these services. I have 3 trips planned next year and will be using the Squaremouth travel insurances.
The prices are more than reasonable and coverage top notch. I can add customer service to that as well.
Thank you
“Generali Global Assistance policy: StandardBrigitte from OHReview Received: September 14, 2023Was this review helpful?0 out of 0 people found this review helpfulVery easy to deal with- and prompt.
“Generali Global Assistance policy: StandardGreatly appreciated the protection this offered. Think I saw link in NY Times.
Karen from NMReview Received: September 14, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback, Karen! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: StandardI called them after our flight was cancelled but were of no help. I have filed a claim because the flight was cancelled we missed an entire day on the Viking cruise
Tammy from NCReview Received: September 13, 2023Was this review helpful?5 out of 5 people found this review helpfulReview Updated: 10/13/2023
I filled out all the information for the claim and submitted the proper documentation. I was informed that it was being reviewed, but a little worried it would be rejected. Fortunately I received notification that it was approved. I was very happy given the stress we went through on the trip.
Response from Generali Global AssistanceThank you for your feedback Tammy. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PremiumFiling a claim was a bit harder than I expected. I still haven’t heard anything on my claim that was filed 3 days ago.
Michelle from CTReview Received: September 13, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Michele. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardThe website is very user friendly. Offers travel insurance to fit your needs at a great price.
Lisa from TXReview Received: September 12, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Lisa! Our goal is to make generalitravelinsurance.com as user-friendly as possible. Thanks for the feedback!
“Generali Global Assistance policy: StandardEverything worked out well. As in all insurances, it is best not to have to make a claim!
MERRILL from UTReview Received: September 12, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback and your purchase Merrill. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now, or anytime you have specific questions about coverage. Just give us a call at 800-348-9505.
“Generali Global Assistance policy: PremiumI was able to speak to a live representative when I experienced a health even just prior to departure and received clear and helpful guidance on the documentation requirements and claims process. Uploading the documentation into the claim system was straightforward and my claim was reviewed and paid in a timely manner.
MICHAEL from VAReview Received: September 11, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Michael! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardI have not received any payment yet! I’m still waiting! Thank you.
Gregory from FLReview Received: September 11, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Gregory. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredTung from NYReview Received: September 9, 2023Was this review helpful?0 out of 0 people found this review helpfulSmooth process got my reimbursement checks quick.