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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
197,627
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AVG. MONTH
1,321
Total Reviews
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SINCE 2004
5,101
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,101 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3062
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    1031
  • 3
    418
  • 2
    134
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  • “
    Generali Global Assistance policy: Preferred

    I put in a small claim last week because we got sick at the end of the trip and unable to go on prepaid tours or get hotel refund. I will provide additional feedback when I hear form the insurance company.

    Sam from NJ
    Review Received: September 8, 2023
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    1 out of 3 people found this review helpful

    Review Updated: 10/06/2023

    I received the full amount requested. The only issue was that I had to resend some of what I originally sent to get approved.

    Response from Generali Global Assistance

    Hello Sam. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    I found the experience enjoyable, satisfying, and knowing I had coverage for our trip, quite relaxing.

    Bruce from AZ
    Review Received: September 8, 2023
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Bruce! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    I insured my stay at Kaanapali Alii resort on West Maui from August 22-September 1. Because of the fires, the trip was not possible. The resort has been closed since August 8 and the website says operations are still suspended. I have submitted a claim to Generali but have not yet been reimbursed. It seems early to submit a complaint but your help to move it on would be appreciated.

    Janet from NM
    Review Received: September 7, 2023
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    5 out of 5 people found this review helpful
    Response from Generali Global Assistance

    Hello Janet. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received; however, some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Preferred

    I found it difficult to speak to a representative directly. When I finally did reach someone, and asked to add additional days to the coverage, it was done, but I had the feeling that the rep felt they were doing me a big favor.
    Thankfully, I did not have to utilize the coverage, which I imagine is the case with most travelers. This raises the question as to why the coverage is so expensive.

    anonymous from CO
    Review Received: September 7, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Hello Marian. We value you feedback, and thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. The calculated cost depends on a variety of factors including time to departure. One of our dedicated customer service team members will reach out to offer any additional questions or concerns regarding your policy.

    “
    Generali Global Assistance policy: Preferred

    Late add-on was very expensive

    Karen from MO
    Review Received: September 7, 2023
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your feedback, Karen. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call 800-348-9505.

    “
    Generali Global Assistance policy: Preferred

    After reviewing the documents needed to file a claim, I determined that my time was worth more than the $75 food reimbursement.

    My deductible for my homeowners policy is $2,500, so I could not file a claim for $200, so that piece could not be claimed.

    Please cancel claim.
    Thank you,
    Jan Ferro

    Jan from FL
    Review Received: September 6, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Jan. We were unable to locate an active claim filed against your policy. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and a dedicated team member will be happy to assist you.

    “
    Generali Global Assistance policy: Standard

    Susan from AZ
    Review Received: September 5, 2023
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    0 out of 0 people found this review helpful

    Excellent service during a difficult situation.

    “
    Generali Global Assistance policy: Standard

    Lisa from WY
    Review Received: September 5, 2023
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    0 out of 0 people found this review helpful

    I'm very satisfied with the way the claim was handled. I received confirmation that the claim had been received, when it was being processed and finally, the determination of coverage and payment very quickly. Would highly recommend Generali Global Assistance.

    “
    Generali Global Assistance policy: Standard

    All was well, a d when I had a question of when coverage went into effect, my call was answered quickly.

    Janis from GA
    Review Received: September 5, 2023
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Janis! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    Our flight was cancelled and was not available for rescheduling for 2 days so we rented a car and drove. It cost 116.00 The amount of paperwork required to file a claim was not worth my time. Way too much.

    Michael from FL
    Review Received: September 4, 2023
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    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Michael. We’re sorry about your negative experience with the claims process. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505. You can also watch this helpful video on how to start a claim, generalitravel.com/start-claim

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