Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
some of what they ask for is ridiculous. We filed a claim for delayed luggage ( 3days) and damaged luggage. They wanted proof of travel as if a baggage claim was not enough. Stupid
Joseph from SCReview Received: October 8, 2023Was this review helpful?7 out of 9 people found this review helpfulResponse from Generali Global AssistanceHello Joseph. Thank you for sharing your feedback. We apologize for not meeting you expectations. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardVery easy to get the insurance information. Covered everything I needed. Thanks
Mary from MOReview Received: October 8, 2023Was this review helpful?5 out of 6 people found this review helpfulResponse from Generali Global AssistanceWe do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
“Generali Global Assistance policy: StandardEasy to work with but somewhat pricey- would use again
James from NJReview Received: October 8, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThe calculated cost depends on a variety of factors including days to departure. We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
“Generali Global Assistance policy: StandardMartin from MNReview Received: October 7, 2023Was this review helpful?0 out of 0 people found this review helpfulI feel that my claim was handled fine, but my son filed a separate claim which he submitted prior to my submitting my claim and his clam is yet to be resolved.
“Generali Global Assistance policy: StandardI am very disappointed in customer service. I got the link to the form to fill out and did that. Tried to download various documentation. Can’t figure it out, and my computer stalled trying to download it. Have called two different times to get help, but the automated system doesn’t allow you to talk to anyone. I have a few questions, but it’s useless. I have always bought travel insurance and never once made a claim on it. This is a small claim, but never the less, it is one without a doubt that is travel delay. Some personal assistance would be helpful.
Susan from TXReview Received: October 7, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Susan. We are sorry to hear about your negative experience, and apologize for not meeting your expectations. One of our dedicated customer service team members will be reaching out to you to initiate the claim process and answer any questions you may have. At any time, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredThank God everything worked out as plan. Thank you for your service.
McKinley from NYReview Received: October 6, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, McKinley! It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: StandardGreat service! Great plan! Great price!
Michael from TNReview Received: October 6, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your kind words, Michael! We're grateful for your support and for your choosing us!
“Generali Global Assistance policy: StandardSimple, no fuss
Paul from ILReview Received: October 5, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Paul! It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: StandardWe became ill with COVID and called Generali. They asked some questions and then asked us to hold while they put us through to someone who could help us find medical assistance. We were on hold (accumulating international calling fees) for 30 minutes with no one ever picking up our call. I tried to call the same number four more times and kept getting a message that the call wouldn’t go through. At that point we gave up and tried to figure out everything without their assistance. I will be filing a claim in a few days when all the documentation is completed.
Carol from WAReview Received: October 5, 2023Was this review helpful?6 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Carol. We are sorry to hear about the circumstances surrounding your trip interruption, and for not meeting your expectations. We will review your call recording to ensure our team is providing the best service possible. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. One of our dedicated customer service team members will be reaching out to you to offer additional assistance with filing a claim and to answer any questions or concerns you may have.
If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If need any additional assistance with the claims process, contact us at the email or phone number above and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: PremiumGenerali insured a family member on a different trip. They had a significant health occurrence that led to an unexpected hospitalization in a foreign country. Generali took great care of them. When we scheduled our trip, we would not have insured ourselves with any other company! Gratefully, we did not have any issues on our trip and the insurance is unclaimed, but we will insure with Generali on any future trips.
Lianne from GAReview Received: October 4, 2023Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Lianne! Thanks so much for sharing your experience and choosing to #TravelSmarter.
Last updated: June 28, 2026