Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
The coverage was easy to obtain, but very expensive, as ALL insurance is!
Hello Mary. Thanks so much for sharing your experience and choosing to #TravelSmarter.
Trying to talk to an agent after filing a claim has been a terrible experience. Their phone tree is unhelpful, has no option to talk to a human, and I wasted an hour with their online chat bot and live agent. They ask the same questions you've already answered and then don't actually connect you to someone when they say they're connecting you, and then I did get a real person after about 45 minutes and he said he was reviewing my claim and then would respond and then it hung up on me. Horrible system.
Thank you for sharing your feedback, Joanna. We apologize for the circumstances around your negative experience, and for not meeting your expectations as we take customer service and the claims review process very seriously. We have received your claim, and a dedicated claims rep will follow up with you with additional information. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Have submitted claim twice and not heard anything for 60 days.
Impossible to use the web site. Many areas seem to be blocked.
I have spent hours, literally, going over and over.
My injury , although relatively minor is so painful (sprained hip) and debilitating that I am waiting to continue the claim.
I appreciate very much your contact.
Thank you
Thank you for your feedback, Margaret. We’re sorry about your negative experience with the claims process. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505. You can also watch this helpful video on how to start a claim, generalitravel.com/start-claim
Very prompt, and easy to work with.
That’s great to hear Mary! Thank you for your feedback. We will share it with our customer service team.
Do to my wife's sudden non-covid illness we had to cancel our Panama Canal cruise at the last minute. Although we received a small refund from the cruise company for various charges we had to file a claim with Generali for substantially all of the cost of the trip. Although it's a little cumbersome to gather all of the information and forms they requested, I understand why they requested everything and once everything was filed they authorized our claim in just a few days. Overall I'm very happy with the experience and will use them again.
Hello Eric. We’re sorry to hear about the circumstances surrounding your trip cancellation. Thank you for sharing your experience and for choosing to #TravelSmarter.
Claim process was slow, took almost 90 days for a minor claim.
No problems, thankfully.
That's great to hear Concetta! Thanks so much for sharing your experience and choosing to #TravelSmarter.
Has to cancel due to unforeseen circumstances
Hello Lisa. We are sorry about the circumstances surrounding your trip cancellation. We look forward to you choosing Generali Global Assistance for your future travel.
We were glad for the coverage. It meant our needs. It was easy to acquire. When we had additional questions they were answered.
Thank you for your feedback, Carolyn. We will share it with our Customer Service Team. We are happy you found the right coverage to fit your trip's needs.