Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
They summarily denied my claim. My trip was cancelled by the cruise company. I had no choice but to cancel my airline reservation. However, Genrerali says that this is not a covered reason. Why not??
Carole from COReview Received: August 1, 2023Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceHello Carole. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardMark from GAReview Received: August 1, 2023Was this review helpful?1 out of 1 people found this review helpfuli submitted copious document to cover my claim for flight delay and cancellation requiring about $7000 additional expenditure the claims are marked as closed or paid
i have not received any payment and no understandable communication from Generali“Generali Global Assistance policy: PreferredJudith from LAReview Received: July 31, 2023Was this review helpful?1 out of 1 people found this review helpfulClaim was denied with no explanation and reason. Verbally suggested the issue was not trip interrupted. Clearly not the case! Also, have beer waiting over month for second part of claim of stolen items from recover luggage.
“Generali Global Assistance policy: StandardThe experience was very professional we did not need to make a claim but glad to have it if needed.
Stephen from ILReview Received: July 31, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Stephen! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardSimple to understand and less complicated than you expect
Douglas from CTReview Received: July 31, 2023Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Douglas. Thanks for your feedback!
“Generali Global Assistance policy: StandardI found GGA, with the help of a friend a year ago when I was advised to insure my trip and due to hurricane IAN fell through and my
insurance recovered all of my expenses and refunded me in full....
From that moment I knew that I will not take a chance and will ensure every trip I plan. All went well this time,
but there will more trips to come (soon) and I will ensure them with you!
Thank you!
Anna MartinAnna from FLReview Received: July 30, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback, Anna! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trips. Thank you for your loyalty!
“Generali Global Assistance policy: PreferredJohn from NJReview Received: July 28, 2023Was this review helpful?1 out of 4 people found this review helpfulI tried filing a claim recently but your system would not accept my claim. While in Paris on July 11, I was pickpocketed in a Viator retail store by two people stealing $300 from me in US cash, pounds and euros. I did not file a police report as by the time I realized it, I needed to leave to return to London.
John G Wolfe“Generali Global Assistance policy: StandardIt was relatively easy to file a claim and the response time to complete the claim and make payment was excellent.
Patricia from DEReview Received: July 27, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback, Patricia! We will share it with our Customer Service Team.
“Generali Global Assistance policy: PreferredI filed a claim on July 14th. As of today, July 27th, I do not have any updates as it relates to the status of my claim. It simply says "submitted", without any comments. I remain hopeful to have a positive reply soon...
Oleg from NYReview Received: July 27, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceHello Oleg. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardI was exhausted and unsure of what to do. I reacted out to Global Assistance and the representative was kind and explained what the next steps were. I would definitely recommend.
Michelle from VTReview Received: July 27, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Michelle! Thanks so much for sharing your experience and choosing to #TravelSmarter.