Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
204,248
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AVG. MONTH
1,243
Total Reviews
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SINCE 2004
5,205
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,205 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3129
  • 4
    1040
  • 3
    432
  • 2
    139
  • 1
    246
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  • Generali Global Assistance policy: Standard

    Getting a insurance policy made us feel more confident that we would have a Wonderful Vacation 🛫 It greatly reduce our stress worrying about the fires in Canada.

    Wendy from IL
    Review Received: September 18, 2023
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    0 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your feedback, Wendy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

    Generali Global Assistance policy: Standard

    Covered everything I needed for less money! Great deal!

    Julie from MN
    Review Received: September 17, 2023
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase, Julie!

    Generali Global Assistance policy: Preferred

    The only assistance I was [provided was interpretation of the policy. We had a potential problem, and were simply told that the policy would not cover the issue. I had the impression that Global Assistance was broader than explanation of coverage.

    Paul from AZ
    Review Received: September 16, 2023
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    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your feedback, Paul. We are sorry about your negative experience and for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. We appreciate your feedback and your business.

    Generali Global Assistance policy: Standard

    I filed a trip delay claim as it took 48 hours to get home. I was reimbursed in less than 24 hours. Excellent service

    Denise from OR
    Review Received: September 16, 2023
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    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    We value your feedback, Denise! Thank you for sharing your positive claims experience with us.

    Generali Global Assistance policy: Standard

    I enjoy Squarmouth and have found Generali Global Insurance to be the best insurance for me. We have used them several times and will continue to use them for our next trip.

    Tom from FL
    Review Received: September 16, 2023
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Thomas. Thanks for your loyalty and for sharing your feedback with us!

    Generali Global Assistance policy: Standard

    I experienced flight delays that were leading to not making connections to my final destination. I booked a hotel and then continued travel the following morning.
    I submitted a claim to Generali and was reimbursed less than 12 hours later!
    EXCELLENT PROFESSIONAL process and result!
    I am currently waiting to hear back on another claim filed through Trawick/Nationwide which is taking MONTHS to resolve.
    I will definitely purchase Generali Plans through Squaremouth again and NEVER again trust Trawick/Nationwide.
    It is worth mentioning that the Squaremouth Customer Service agent Mari McIver has been excellent and professional in her assistance with the situation.

    Linda from NM
    Review Received: September 15, 2023
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    8 out of 8 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    Generali Global Assistance policy: Preferred

    Easy paperwork to get reimbursed. My mother in law wounded her arm on a cruise.. So we went to medical cruise office and nurse stopped the bleeding and put a bandage. After I emailed paperwork In three weeks I got paid $90 from Generali through Zelle. I’m happy with the simplicity of the claim process. Excellent customer service.

    MIKHAIL from NY
    Review Received: September 15, 2023
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    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your positive feedback with us, Mikhail.

    Generali Global Assistance policy: Standard

    My claim is because they canceled the flight in a different country. We were able to at least get a late night flight out somewhere to where we could drive home instead of stay overnight and incur all kinds of expenses and inconveniences, more than what we had already been through. At this point right now I’m trying to get the rental car reimbursed, that’s all. We will see how they handle this. They wanted an outrageous amount of documentation. Some of which, of course I couldn’t supply. We’ll see how things work out. I will gladly give you an update when you contact me. Thank you.

    Teresa from NY
    Review Received: September 15, 2023
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Standard

    Yolanda from NJ
    Review Received: September 15, 2023
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    0 out of 0 people found this review helpful

    Good day and I appreciate the follow up. I was impressed with the expediency this claim was handled. Two days after my claim was filed I received my payment and was grateful.

    As mentioned in my initial claim, I will continue to use these services. I have 3 trips planned next year and will be using the Squaremouth travel insurances.

    The prices are more than reasonable and coverage top notch. I can add customer service to that as well.

    Thank you

    Generali Global Assistance policy: Standard

    Brigitte from OH
    Review Received: September 14, 2023
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    0 out of 0 people found this review helpful

    Very easy to deal with- and prompt.

Last updated: June 29, 2026