Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Glad to have the coverage. A little insurance goes a long way. Glad we didn’t have the need for a claim. But, witnessed some on the cruise that did. Thanks for your support…
Thanks for your feedback, Bradley! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.
I am very dissatisied with my experience with Generali Global. My claim was submitted on May 23, 2023 and It was 6 weeks before I received any response from the company. The woman who called me then promptly told me she did not have the authority to handle the full claim but could only pay the baggage delay, which she did. The balance of the claim was referred to another person. After more time had passed with no response I contacted the Squaremouth Zero Complaint team. After I contacted them I did get a response from Generali but the woman who contacted me told me she did not have time to process the rest of the claim that day but only part of it. She promised she would finish it the next day which she did not. She processed it 3 days later for an amount that I did not agree with or understand. I have left two phone messages for the second woman processing my claim to ask her to call me to answer my questions. She has not returned my call.
Overall, I would say Generali Global's claim service is terrible. It took way too long to respond to my initial claim and then the claim got handed off to two different people. Why not have one person handle the entire claim? Also, I have no tolerance for a business that hides behind voicemail and will respond to a legitimate inquiry from a customer. Based on my experience, I do not know why you offer insurance from this company on your website.
It’s difficult for me as I’m 80 years old and need help with gathering all the paperwork. Seems confusing for me.
Thank you for your feedback, Janet . You can watch this video on how to start a claim, generalitravel.com/start-claim. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
Great company to work with - reasonably priced as well. Thanks for great customer service.
Thanks for sharing your positive experience, Gail! We will share it with our Customer Service Team.
During my trip, I had a question about my policy. I called the 24 Hour Customer Service line from my hotel room in Istanbul. The person on the phone was helpful, and I received an answer right away.
Thanks for the feedback, Matthew! We will share it with our Customer Service Team.
Customer service is very poor. After sales service is poor. Accepting the claim -online is very very very poor and very difficult.
Thank you for your feedback, Prathap. We are sorry to hear about your negative experience and for not meeting your expectations. You can watch this video on how to start a claim, generalitravel.com/start-claim. In addition, one of our dedicated customer service team members will be reaching out to you to offer assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated team members can help!
Appreciate the follow up. Will do another trip soon!
That's great to hear Janice! Thanks so much for sharing your experience and choosing to #TravelSmarter.
your customer service rep did a good job helping us get coverage. Fortunately we did not need to file a claim. The trip and travels went very well but it was good to know we were covered just in case something went wrong.
Thank you for your feedback, Michael! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.
No problems yet. Claim procedure is difficult.
Thank you for your feedback, Lois. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
So far, it has not gone well. It seems you can only make a claim when you have received your credit card bill for the expenses incurred. I am waiting to do that. If that is not the case, and I can use the hotel bill, I would start my claim immediately.
Hello Marianne. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.