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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
197,676
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AVG. MONTH
1,322
Total Reviews
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SINCE 2004
5,101
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,101 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3062
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    1031
  • 3
    418
  • 2
    134
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  • “
    Generali Global Assistance policy: Standard

    I had a dental issue during my trip and contacted Generali Global Assistance. Due to the 4th of July holiday weekend, this has not been completely resolved, but should be soon. I will be making a claim. Thanks!

    Nancy from WA
    Review Received: July 4, 2023
    Was this review helpful?
    0 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hello Nancy. Thank you for your feedback. We are sorry to hear about the circumstances surrounding your trip interruption. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Generali Global Assistance policy: Standard

    Plan to file claim for travel delays which left us stuck for 48 hours. Having trouble getting necessary documentation from airline to file claim.

    LeeAnn from WI
    Review Received: July 4, 2023
    Was this review helpful?
    1 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hello LeeAnn. Thank you for your feedback. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Generali Global Assistance policy: Preferred

    I was very impressed how quickly my claim was addressed, within 24 hours. I am awaiting payment, but hopefully everything will go through as promised.

    Patricia Weeg from CA
    Review Received: July 4, 2023
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hello Patricia. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should receive your claim payment within 7-10 business days via USPS to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    Gerard from PA
    Review Received: July 3, 2023
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    0 out of 0 people found this review helpful

    Claim process was quick and easy. Received a payout in less than a week!

    “
    Generali Global Assistance policy: Standard

    Did not see any response on my claim; assistance needed

    Anatoly from PA
    Review Received: July 3, 2023
    Was this review helpful?
    9 out of 11 people found this review helpful
    Response from Generali Global Assistance

    Hello Anatoly. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Preferred

    I was satisfied with everything from purchasing the policy to traveling and so on. However when I contacted customer service it was impossible to speak to an agent for questions prior to filing a claim. I was force to navigate and listen to an inflexible unintelligeable machine. Therefore left alone to figure out how to file a claim or if I even should file a claim.

    Karla from FL
    Review Received: July 3, 2023
    Was this review helpful?
    8 out of 8 people found this review helpful
    Response from Generali Global Assistance

    Hello Karla. Thank you for sharing your feedback. We are sorry to hear about your negative experience and for not meeting your expectations. One of our dedicated team members will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    I contacted your Concierge service and dealt with a very nice young lady. She promptly gave me the information I needed. It was a very good experience.

    Stan Mills from FL
    Review Received: July 2, 2023
    Was this review helpful?
    4 out of 5 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Stanley! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Premium

    I was thrilled to have filed my claim on Tues night and have my funds on Thursday!

    Lisa from IL
    Review Received: July 2, 2023
    Was this review helpful?
    7 out of 7 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Lisa! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Preferred

    When filing a claim online it
    Kept saying error when I tried to upload supporting documents ( they were well within the file size). It was impossible to speak to a human. The documents they are asking for are absurd!! They want a letter from British Airways stating why the flight was delayed!!! Absurd! I will have to submit the claim via email with about 40 supporting scans of documents that will be a full time job and I am sure 40 files will be to big.

    Jeanine from OR
    Review Received: July 2, 2023
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Jeanine. We are sorry about the negative experience and for not meeting your expectations. One of our dedicated team members will be reaching out to you to initiate the claims process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    The only frustration was the web page which was not completely functional via a cell phone while abroad. The device in this case was an apple iPhone and safari. Thank goodness I could return home, decommission and then complete filing a claim using my pc

    Carol from GA
    Review Received: July 1, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
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