Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I had to file a claim due to having to cancel accommodation in Maui, as we were going to be staying in West Maui. I filed claim for the portion of fee we were not refunded,( booking fee and credit card fee). I filed claim online at companies website which was very easy. I heard back from company just 2 days later saying they would send me a check for money. I received the check a week later. I was really impressed with how easy it was and how quickly the company responded to the claim. Definitely would use this company again.
Sarah from FLReview Received: September 25, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardFilled claim over 10 days ago and still nothing from generali.When deciding we had to cancel trip we were not able to get on website or talk to anyonr
Robert from COReview Received: September 25, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceHello Robert, and thank you for your review. We’re sorry to hear about the circumstances surrounding your trip. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredFx heel a few days before trip and was unable to travel per medical disclosure
Shelli from WIReview Received: September 25, 2023Was this review helpful?4 out of 5 people found this review helpfulReview Updated: 10/31/2023
No communication after I was notified that they received my claim...it's been about 2 months.....no communication regarding needed information, that the claim is still being reviewed. ..nothing.
Response from Generali Global AssistanceThank you for sharing your feedback, Shelli. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredThey were easy to work with and reimbursed me quickly.
Beth from ILReview Received: September 24, 2023Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Beth! It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: PreferredJoan from NCReview Received: September 24, 2023Was this review helpful?0 out of 0 people found this review helpfulVery easy and very fast reimbursement for my luggage delay claim .
“Generali Global Assistance policy: PreferredI found the website to be easy to navigate. I called pre- trip to clarify specific coverage and was satisfied with the response. I didn’t need to use the insurance but it gave me peace of mind while traveling abroad. I felt the price was reasonable.
Melissa from NCReview Received: September 23, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for your kind words, Melissa! We're grateful for your support and for your choosing us!
“Generali Global Assistance policy: PreferredThe person I spoke with before buying the insurance was most helpful, and it was quick and easy to speak with someone. I would use them again.
Susan from CAReview Received: September 23, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Susan. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredTravel insurance has gotten so expensive, yet I felt more comfortable having it. There was too much at risk.
Julaine from IAReview Received: September 22, 2023Was this review helpful?2 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for your purchase and your feedback, Juliane. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: PremiumEverything was smooth, and the trip was awesome. Just like flood insurance!!!!! You pray you never have to use it, but you feel better because you do.
Jeffrey from WIReview Received: September 21, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
“Generali Global Assistance policy: StandardI was thoroughly impressed with the speed at which Generali resolved my claim. Although the required information and format for the online claim process were a bit daunting, they processed it in less than a day. I will definitely continue to use Generali for my future travel insurance needs!
CDC from PAReview Received: September 21, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your feedback, Cliff. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
Last updated: September 17, 2026