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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
204,248
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AVG. MONTH
1,243
Total Reviews
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SINCE 2004
5,206
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,206 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3130
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    1040
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    432
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    139
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  • “
    Generali Global Assistance policy: Standard

    I insured my stay at Kaanapali Alii resort on West Maui from August 22-September 1. Because of the fires, the trip was not possible. The resort has been closed since August 8 and the website says operations are still suspended. I have submitted a claim to Generali but have not yet been reimbursed. It seems early to submit a complaint but your help to move it on would be appreciated.

    Janet from NM
    Review Received: September 7, 2023
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    5 out of 5 people found this review helpful
    Response from Generali Global Assistance

    Hello Janet. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received; however, some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Preferred

    I found it difficult to speak to a representative directly. When I finally did reach someone, and asked to add additional days to the coverage, it was done, but I had the feeling that the rep felt they were doing me a big favor.
    Thankfully, I did not have to utilize the coverage, which I imagine is the case with most travelers. This raises the question as to why the coverage is so expensive.

    anonymous from CO
    Review Received: September 7, 2023
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    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Hello Marian. We value you feedback, and thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. The calculated cost depends on a variety of factors including time to departure. One of our dedicated customer service team members will reach out to offer any additional questions or concerns regarding your policy.

    “
    Generali Global Assistance policy: Preferred

    Late add-on was very expensive

    Karen from MO
    Review Received: September 7, 2023
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your feedback, Karen. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call 800-348-9505.

    “
    Generali Global Assistance policy: Preferred

    After reviewing the documents needed to file a claim, I determined that my time was worth more than the $75 food reimbursement.

    My deductible for my homeowners policy is $2,500, so I could not file a claim for $200, so that piece could not be claimed.

    Please cancel claim.
    Thank you,
    Jan Ferro

    Jan from FL
    Review Received: September 6, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Jan. We were unable to locate an active claim filed against your policy. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and a dedicated team member will be happy to assist you.

    “
    Generali Global Assistance policy: Standard

    Susan from AZ
    Review Received: September 5, 2023
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    0 out of 0 people found this review helpful

    Excellent service during a difficult situation.

    “
    Generali Global Assistance policy: Standard

    Lisa from WY
    Review Received: September 5, 2023
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    0 out of 0 people found this review helpful

    I'm very satisfied with the way the claim was handled. I received confirmation that the claim had been received, when it was being processed and finally, the determination of coverage and payment very quickly. Would highly recommend Generali Global Assistance.

    “
    Generali Global Assistance policy: Standard

    All was well, a d when I had a question of when coverage went into effect, my call was answered quickly.

    Janis from GA
    Review Received: September 5, 2023
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Janis! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    Our flight was cancelled and was not available for rescheduling for 2 days so we rented a car and drove. It cost 116.00 The amount of paperwork required to file a claim was not worth my time. Way too much.

    Michael from FL
    Review Received: September 4, 2023
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Michael. We’re sorry about your negative experience with the claims process. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505. You can also watch this helpful video on how to start a claim, generalitravel.com/start-claim

    “
    Generali Global Assistance policy: Standard

    I have to finish the form to send my claim

    Consuelo from FL
    Review Received: September 2, 2023
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    1 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Hello Consuelo. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    Note that I did not interact with Generali before departure, but it requires that I rate it.

    I came down with COVID while on my group tour & had to drop out, isolate, and reschedule my return flights. I contacted Generali’s 24-hour assistance, who helped me try to find a more cost effective hotel in which to isolate. However, Halifax is extremely expensive and all the hotels were at least as expensive as the one I was in. I talked to their Customer Service team, but did not get answers as clear as I would have liked. I’m still waiting for some documentation from my travel provider before filing a claim. I’m hoping the claim is accepted and paid, but I’m not at all sure it will be. The rules and process WRT COVID are very confusing right now and are very nebulous for all concerned.

    Note that I had a similar occurrence, with COVID, in April 2021 while in Botswana. That time I had a Berkshire Hathaway Exact Care Value policy, and I was very impressed with their customer service, both while I was on travel and when filing the claim. They paid in full, without any hassle or contest, which I found very impressive. Unfortunately, with the long delay, I did not write a review at that time, so I thought I’d let you know now.

    Jerry from NM
    Review Received: September 2, 2023
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    7 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback Jerry. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. Additionally, one of our dedicated customer service team members has reached out to offer assistance with any questions you may have about the COVID coverage. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

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Last updated: June 29, 2026