Generali Travel Insurance Reviews

We filed a TRIP INTERRUPTION and TRAVEL DELAY claim on June 10, 2023. Our May 26, 2023 flight from Copenhagen to Zurich was cancelled (No explanation/reason given) and we were rescheduled to fly the next day. On August 10, 2023 we were finally assigned a Claim Representative (Shay Raban, ext. 2024). I contacted him, and he replied that my claim was in his que, and he would work on it when he could. I have still not heard from him.
I would NOT recommend this policy to other travelers.

I called at the half way point of our trip to report I had Covid, so did not want to take the next seven day cruise leaving that day from Vancouver. They tried to help arrange flights home, but my cell phone didn't work very well, so I ended up booking flights myself, which were less expensive than the options they suggested.

I've submitted my claim for the one week cruise and the airfare back to Anchorage. When you contact me in four weeks, I hope I can report they covered my expenses.

I recommend Squaremouth to anyone who will listen. Just last night I told a friend of my daughter to get a policy asap for a cruise she booked for next March.

I developed terrible sciatica pain while hiking in Spain. That forced me to go to a health center for help. The alternative would have been to abandon my hike as impossible under the circumstances.

At the health center, I was a bit surprised when I was asked if I had travel insurance. I said "yes," and produced my policy information from my backpack. The person who asked spent some time reviewing the thick pile of paper I had provided, selected the top sheet, made a copy, and told me everything was all set.

Shortly thereafter, I was seen by a doctor who ordered an injection and two prescriptions.

As I was leaving, I asked if I owed any money for the services provided, which, frankly, I had expected to pay for. I was told "no," and left. I simply paid for the prescriptions out of pocket. They were not expensive.

The injection and prescriptions made it possible for me to finish my days hiking and the remainder of my vacation with tolerable discomfort.

I rated my satisfaction with the claim process as 5 stars because all I did was produce the package of insurance paper at the health center. It cannot be easier than that.

Easy to purchase. Will use your coverage for future trips.

I had to be air lifted to a hospital for medical treatment. It was within the first 24 hrs. of our 7 day cruise to Mexico. We were reimbursed for cruise interuption 100%. I did take a while due to the Covid 19 interuption of everything, but the company stayed in touch with me and were always helpful. I always use SquareMouth travel Insurance. Bruce

We wanted to customize the travel insurance package to better fit our needs. We have very good health coverage and we’re not allowed drop the additional health insurance provided by Generali in their travel package. We would have modified the insurance to cover “cancellation for any reason “ since we were concerned about an ill relative here in our home town. We were interested in saving the cost of additional medical insurance. It seemed like there were previously more options.

I didn't need this policy, but it did give me piece of mind in case anything came up. Wish it was a little cheaper, that's all.

The coverage was easy to obtain, but very expensive, as ALL insurance is!

Trying to talk to an agent after filing a claim has been a terrible experience. Their phone tree is unhelpful, has no option to talk to a human, and I wasted an hour with their online chat bot and live agent. They ask the same questions you've already answered and then don't actually connect you to someone when they say they're connecting you, and then I did get a real person after about 45 minutes and he said he was reviewing my claim and then would respond and then it hung up on me. Horrible system.