Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
We had a flight cancelled due to strike. The airline offered to put us up for the night as the new flight didn't leave until the next day. I loss 1 night stay at our prepaid location which was not refundable due to timeframe to cancel without fees had expired. I filed a claim for reimbursement (filed on a weekend) and had a decision by Tuesday. This is the first time I ever filed a claim for travel and found the experience to be very easy. Just completed the webforms and attached my supporting documentation. Appreciated the quick turn around time. Side note, my payment is available asap if I use Zelle, otherwise they will mail a check. So payment is quick too.
Christine from NYReview Received: September 21, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Christine. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredI called because our trip was interrupted due to COVID. They told me to go to a web site to down load a claim form, and file a claim. I spent and entire day gathering all the required forms and documents, and filed our claim on 9/7/23 to csatravelprotection.com. They acknowledged that they received my claim and asked for my patience as they experience high volumes at this time of year.
I have heard nothing further. Steve and Bette Taylor 9/20/23
Steven from SCReview Received: September 20, 2023Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceHello Steven. Thank you for sharing your feedback. We apologize for the delay. We strive to process claims within 30 business days from when they are received; however, some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredThis is my 5th year utilizing square mouth insurance and have been a pleasant experience.
Archie from NYReview Received: September 20, 2023Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/20/2023
I had some difficulty reaching out for help at first because I could not reach a live person. But once I reached a live person, they clearly explain the process and I am satisfied with the result.
Thank you for following up to ensure that I was a satisfied customer.Response from Generali Global AssistanceThanks for sharing your positive feedback with us Archelest! We will share it with our customer service team.
“Generali Global Assistance policy: PreferredMarc from AZReview Received: September 20, 2023Was this review helpful?0 out of 0 people found this review helpfulOur flight was cancelled and as a result we missed two non-refundable prepaid tours. We submitted a claim with supporting documents to Generali on their website and received full reimbursement within three days.
“Generali Global Assistance policy: StandardThe agent blew me off on a 150.00 claim inquiry for stolen clothes, told me to contact my home owners policy, I did they laughed when I told them why I was calling! They said claim it And your homeowners will go up 40 % next year.
William from FLReview Received: September 19, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback with us, William. We're sorry to hear about your negative experience and apologize for not meeting your expectations. We'd like the opportunity to learn more about your case, and one of our dedicated customer service team members will be reaching out to offer additional assistance.
“Generali Global Assistance policy: StandardGenerali are very difficult to reach by phone. When we finally did speak with a representative we were told our claim was closing that day. We were not notified of that or what additional information they required. We had submitted all documents requested on the claim form..
We have since uploaded all additional documents and information requested, but have not heard from our claims representative as to the status of our claim.Ernest from WAReview Received: September 18, 2023Was this review helpful?12 out of 12 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Ernest. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardGetting a insurance policy made us feel more confident that we would have a Wonderful Vacation 🛫 It greatly reduce our stress worrying about the fires in Canada.
Wendy from ILReview Received: September 18, 2023Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback, Wendy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: StandardCovered everything I needed for less money! Great deal!
Julie from MNReview Received: September 17, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase, Julie!
“Generali Global Assistance policy: PreferredThe only assistance I was [provided was interpretation of the policy. We had a potential problem, and were simply told that the policy would not cover the issue. I had the impression that Global Assistance was broader than explanation of coverage.
Paul from AZReview Received: September 16, 2023Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback, Paul. We are sorry about your negative experience and for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. We appreciate your feedback and your business.
“Generali Global Assistance policy: StandardI filed a trip delay claim as it took 48 hours to get home. I was reimbursed in less than 24 hours. Excellent service
Denise from ORReview Received: September 16, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe value your feedback, Denise! Thank you for sharing your positive claims experience with us.
Last updated: September 17, 2026