Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
No problems yet. Claim procedure is difficult.
Lois from ALReview Received: July 7, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Lois. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
“Generali Global Assistance policy: StandardSo far, it has not gone well. It seems you can only make a claim when you have received your credit card bill for the expenses incurred. I am waiting to do that. If that is not the case, and I can use the hotel bill, I would start my claim immediately.
Marianne from NYReview Received: July 7, 2023Was this review helpful?8 out of 8 people found this review helpfulResponse from Generali Global AssistanceHello Marianne. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardI had a dental issue during my trip and contacted Generali Global Assistance. Due to the 4th of July holiday weekend, this has not been completely resolved, but should be soon. I will be making a claim. Thanks!
Nancy from WAReview Received: July 4, 2023Was this review helpful?0 out of 3 people found this review helpfulResponse from Generali Global AssistanceHello Nancy. Thank you for your feedback. We are sorry to hear about the circumstances surrounding your trip interruption. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
“Generali Global Assistance policy: StandardPlan to file claim for travel delays which left us stuck for 48 hours. Having trouble getting necessary documentation from airline to file claim.
LeeAnn from WIReview Received: July 4, 2023Was this review helpful?1 out of 3 people found this review helpfulResponse from Generali Global AssistanceHello LeeAnn. Thank you for your feedback. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
“Generali Global Assistance policy: PreferredI was very impressed how quickly my claim was addressed, within 24 hours. I am awaiting payment, but hopefully everything will go through as promised.
Patricia Weeg from CAReview Received: July 4, 2023Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceHello Patricia. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should receive your claim payment within 7-10 business days via USPS to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardGerard from PAReview Received: July 3, 2023Was this review helpful?0 out of 0 people found this review helpfulClaim process was quick and easy. Received a payout in less than a week!
“Generali Global Assistance policy: StandardDid not see any response on my claim; assistance needed
Anatoly from PAReview Received: July 3, 2023Was this review helpful?9 out of 11 people found this review helpfulResponse from Generali Global AssistanceHello Anatoly. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredI was satisfied with everything from purchasing the policy to traveling and so on. However when I contacted customer service it was impossible to speak to an agent for questions prior to filing a claim. I was force to navigate and listen to an inflexible unintelligeable machine. Therefore left alone to figure out how to file a claim or if I even should file a claim.
Karla from FLReview Received: July 3, 2023Was this review helpful?8 out of 8 people found this review helpfulResponse from Generali Global AssistanceHello Karla. Thank you for sharing your feedback. We are sorry to hear about your negative experience and for not meeting your expectations. One of our dedicated team members will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI contacted your Concierge service and dealt with a very nice young lady. She promptly gave me the information I needed. It was a very good experience.
Stan Mills from FLReview Received: July 2, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Stanley! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PremiumI was thrilled to have filed my claim on Tues night and have my funds on Thursday!
Lisa from ILReview Received: July 2, 2023Was this review helpful?7 out of 7 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Lisa! Thanks so much for sharing your experience and choosing to #TravelSmarter.