Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardKaren from ILReview Received: June 16, 2023Was this review helpful?0 out of 0 people found this review helpful
First claim for baggage delay Generali was awesome! It was resolved in a matter of days, and I was very satisfied.
The second claim for delayed travel due to a missed flight, Generali was totally unresponsive even after 30 days, telling me I’d just have to be patient. I opened a complaint with SquareMouth Zero Complaints team and they were on it! They got it resolved with 24 hours - thanks so much. Love SquareMouth!
“Generali Global Assistance policy: PreferredI thought that my initial call to the Generali was rather cold and unwelcoming. The information verbally provided to me on the phone simply resulted in sending me the forms to be filled out. Since my wife's mother died on the date of our cruise departure I still to provide multiple documents to support my claim which I am in the process of doing including a death certificate.
Hopefully, once the documents are submitted my claim will be paid.
Alan from MAReview Received: June 16, 2023Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceHello Alan. We’re sorry for the negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have asked one of our a dedicated customer service team members to contact you and offer assistance. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com. Thank you.
“Generali Global Assistance policy: StandardThe customer service number is really only for problems while traveling. Post travel claims are web only to file. Poor support and FAQs on the website. Forced to provide all sorts of information and documentation for irrelevant issues. Site states it can take 30 days or more to resolve a claim. Now I have to wait. Not impressed!
Lee S. from FLReview Received: June 15, 2023Was this review helpful?7 out of 7 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Mury. We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI purchased a policy through Generali Global Assistance as I wanted the "cancel for any reason" coverage & was put off by the price through the tour company. I didn't expect to use it but who does? I called to verify what I had read & was pleased to get through to a person immediately. The price was good & the coverage what I had hoped for. I am not filing a claim but I felt more comfortable on this trip (& perhaps the weeks leading up to it) knowing that I had this coverage. Recommended.
Patricia from COReview Received: June 15, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for the recommendation, Patricia. We are happy you found the right coverage to fit your trip's needs.
“Generali Global Assistance policy: PreferredMy experience with Generali Global Assistance was a very positive experience, and I will definite use your company for my next travel experience. Thank you! Diana Brown
Diana from MDReview Received: June 14, 2023Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Diana! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredCould not find my copy of the policy. Called Generali Customer Service before we departed. They returned my call and emailed me a copy of my policy promptly.
Rob from GAReview Received: June 14, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Robert! We will share it with our Customer Service Team. We are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: PreferredWhen my wife fell in Lucerne, Switzerland and injured her left knee and head, I tried to call Generali on the emergency number they provided me. I had a TERRIBLE time trying to get through to anything other than a recorded voice. When I finally reached a live agent I was placed on hold, multiple times, for 15 minutes at a time.
CULLEN from NCReview Received: June 13, 2023Was this review helpful?17 out of 17 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback Cullen. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredEasy and affordable!
Martha from TNReview Received: June 11, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceHello Martha. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
“Generali Global Assistance policy: StandardTheir claim system kept crashing which was very f strating. It took 6 tries to get claim filed
jeffrey from GAReview Received: June 11, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Jeffrey. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredRates are reasonable and it's easy to see what's covered
Senior Traveler from FLReview Received: June 10, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for choosing Generali Global Assistance, Carol! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.