Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Everything worked out well. As in all insurances, it is best not to have to make a claim!
MERRILL from UTReview Received: September 12, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback and your purchase Merrill. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now, or anytime you have specific questions about coverage. Just give us a call at 800-348-9505.
“Generali Global Assistance policy: PremiumI was able to speak to a live representative when I experienced a health even just prior to departure and received clear and helpful guidance on the documentation requirements and claims process. Uploading the documentation into the claim system was straightforward and my claim was reviewed and paid in a timely manner.
MICHAEL from VAReview Received: September 11, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Michael! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardI have not received any payment yet! I’m still waiting! Thank you.
Gregory from FLReview Received: September 11, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Gregory. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredTung from NYReview Received: September 9, 2023Was this review helpful?0 out of 0 people found this review helpfulSmooth process got my reimbursement checks quick.
“Generali Global Assistance policy: PreferredI put in a small claim last week because we got sick at the end of the trip and unable to go on prepaid tours or get hotel refund. I will provide additional feedback when I hear form the insurance company.
Sam from NJReview Received: September 8, 2023Was this review helpful?1 out of 3 people found this review helpfulReview Updated: 10/06/2023
I received the full amount requested. The only issue was that I had to resend some of what I originally sent to get approved.
Response from Generali Global AssistanceHello Sam. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI found the experience enjoyable, satisfying, and knowing I had coverage for our trip, quite relaxing.
Bruce from AZReview Received: September 8, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Bruce! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardI insured my stay at Kaanapali Alii resort on West Maui from August 22-September 1. Because of the fires, the trip was not possible. The resort has been closed since August 8 and the website says operations are still suspended. I have submitted a claim to Generali but have not yet been reimbursed. It seems early to submit a complaint but your help to move it on would be appreciated.
Janet from NMReview Received: September 7, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceHello Janet. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received; however, some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredI found it difficult to speak to a representative directly. When I finally did reach someone, and asked to add additional days to the coverage, it was done, but I had the feeling that the rep felt they were doing me a big favor.
Thankfully, I did not have to utilize the coverage, which I imagine is the case with most travelers. This raises the question as to why the coverage is so expensive.anonymous from COReview Received: September 7, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceHello Marian. We value you feedback, and thank you for your review. We're sorry to hear about your negative experience and apologize for not meeting your expectations. The calculated cost depends on a variety of factors including time to departure. One of our dedicated customer service team members will reach out to offer any additional questions or concerns regarding your policy.
“Generali Global Assistance policy: PreferredLate add-on was very expensive
Karen from MOReview Received: September 7, 2023Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback, Karen. The calculated cost depends on a variety of factors including time to departure. If you have any questions regarding your purchase please call 800-348-9505.
“Generali Global Assistance policy: PreferredAfter reviewing the documents needed to file a claim, I determined that my time was worth more than the $75 food reimbursement.
My deductible for my homeowners policy is $2,500, so I could not file a claim for $200, so that piece could not be claimed.
Please cancel claim.
Thank you,
Jan FerroJan from FLReview Received: September 6, 2023Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Jan. We were unable to locate an active claim filed against your policy. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and a dedicated team member will be happy to assist you.
Last updated: September 17, 2026