Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I filed my claim on May 10. I immediately received a request for additional documents which I had already provided. Since then, I have heard nothing. When I call the Customer Service number, it seems to be impossible to get through to a human being to find out if the claim is proceeding. I left a message asking if the claim is proceeding, but have not received a response. It is frustrating not to have any human interaction.
Jo V from IAReview Received: June 3, 2023Was this review helpful?9 out of 9 people found this review helpfulReview Updated: 07/01/2023
My claim was settled and payment received in just under 6 weeks from when I submitted my documents. Instructions for filing the claim were clear and I am satisfied generally with how my claim was handled. The Generali website is completely automated. My only frustration was the inability to get feedback on the status of my claim when I hear nothing after 4 weeks.
Response from Generali Global AssistanceThank you for your feedback, JoAnna. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredWe had no issues on our recent trip that required assistance from Generali. Pre-trip I upped are coverage to meet some additional trip expenses. It was handled with a quick phone call and I received an up-dated policy by email.
Stephen from MIReview Received: June 2, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Stephen! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardI am still waiting to hear back from Generali Global. Their claim process was extremely cumbersome.
Gayle from ORReview Received: June 1, 2023Was this review helpful?7 out of 8 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Gayle. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredNot much to say at this time. I'm working on the claim, which I will complete tomorrow. I found the claim form to be reasonable. I was unable to log in to begin, but a quick phone call solved that problem.
Jack from AZReview Received: June 1, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Jack. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredI found your site easy to negotiate and was able to compare coverage option easily. I will be filing a claim and am hoping that experience is as easy and buying the coverage.
Janene from WAReview Received: May 31, 2023Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback. We are sorry to hear about the circumstances. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
“Generali Global Assistance policy: StandardI have never purchased travel insurance for a trip so I was a little skeptical. Our tour organizer told us we had to. I looked for a policy online and found Generali Global. They were very thorough in answering my questions before purchasing the policy. I red the policy as soon as I purchased it, again. I felt comfort in the things stated in the policy. We had no problems on the trip but I was comfortable in knowing that there was an international phone number should a problem arise.
Kerri from AZReview Received: May 30, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for choosing Generali Global Assistance, Kerri! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: StandardIn short - my experience with trip cancellation with Generali Global Assistance was excellent.
We planned a great, almost 3 weeks long, vacation - combination of cruise and land trips. We booked in advance cruise itself, air, hotel, transfers, onshore excursions (both from ship and independent). Unfortunately we had to cancel vacation due to a serious illness of a family member. I have submitted a claim online and uploaded supporting documents. Initially it was somewhat slow, until someone was assigned to the claim. Then I received an email specifying which documents are missing from the claim. Shortly after I uploaded those documents, a very nice representative gave me a call and discussed some specific details. In a week or so I have received payment in a regular mail. Everything was covered. It took approximately 6 - 7 from submitting the claim to receiving payment.
Thank you Generali Global Assistance
Eugene from NYReview Received: May 30, 2023Was this review helpful?9 out of 10 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your experience Eugene! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: StandardChristine from NYReview Received: May 30, 2023Was this review helpful?1 out of 1 people found this review helpfulI was told that we would be reimbursed for a conference that my husband paid for in advance that was non-refundable ($925)
I put in for reimbursement for $6,574 for 2 airline tickets. I was credited by the airlines, but the credit expires 12/31/23. Due to my husband's surgery for a ruptured Achilles, his surgeon does not want him to fly any time soon so we will lose that credit as we cannot complete a flight before the end of the year. I explained the extenuating circumstances, but was told that since I got a credit from the airlines, Generali could not reimburse me.
Also, our co-payment for the surgical procedure was $3,500. I thought this would be covered under medical coverage. They did not address this issue.
They re-iterated that the policy covered, " Please note, the policy purchased states: "Benefits will be paid, up to the amount in the Schedule, for the forfeited, prepaid, non-refundable, non-refunded and unused published Payments that you paid for your Trip". Since you have received the full airfare credit in the amount of $6,574.00, we cannot provide a second benefit for the airfare".
I obviously misunderstood the exact wording, so since I didn't "prepay" for the surgery, I was not eligible for reimbursement for this?
I would have been OK with the airline credit, but due to the extenuating circumstances and the timing of the credit, I feel I will lose $6,574 even though I bought travel insurance way in advance. Little upsetting...“Generali Global Assistance policy: StandardLots of documents required for claim but after submission very rapid response. I would wholeheartedly recommend generali to others.
Linda from WAReview Received: May 30, 2023Was this review helpful?8 out of 8 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Linda. Thanks for your experience and for the recommendation!
“Generali Global Assistance policy: StandardMartin from WAReview Received: May 29, 2023Was this review helpful?3 out of 3 people found this review helpfulClaim process took over two months to review, in the end, the insurance company (Generali Global Assistance) ignored one of their criteria for insurance that I was covered from and was denied total compensation. As of now this issue has still not been resolved.