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Trips Protected
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SINCE 2004
207,410
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AVG. MONTH
1,200
Total Reviews
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SINCE 2004
5,262
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,262 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • “
    Generali Global Assistance policy: Premium

    Lawrence from NY
    Review Received: August 8, 2023
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    0 out of 0 people found this review helpful

    Claim process was slow, took almost 90 days for a minor claim.

    “
    Generali Global Assistance policy: Standard

    No problems, thankfully.

    Concetta from NY
    Review Received: August 8, 2023
    Was this review helpful?
    0 out of 2 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Concetta! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Preferred

    Has to cancel due to unforeseen circumstances

    LISA from FL
    Review Received: August 8, 2023
    Was this review helpful?
    1 out of 5 people found this review helpful
    Response from Generali Global Assistance

    Hello Lisa. We are sorry about the circumstances surrounding your trip cancellation. We look forward to you choosing Generali Global Assistance for your future travel.

    “
    Generali Global Assistance policy: Standard

    We were glad for the coverage. It meant our needs. It was easy to acquire. When we had additional questions they were answered.

    Carolyn from FL
    Review Received: August 7, 2023
    Was this review helpful?
    1 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Carolyn. We will share it with our Customer Service Team. We are happy you found the right coverage to fit your trip's needs.

    “
    Generali Global Assistance policy: Standard

    Great! I need to file a claim, so I hope that goes smoothly. I appreciated that you could cancel within 10 days.

    Emma from CO
    Review Received: August 7, 2023
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    1 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Emma. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Generali Global Assistance policy: Standard

    Easy access to assistance line and very helpful in explaining what the policy covers. Filing the claim online was straightforward and simple.

    David from NY
    Review Received: August 7, 2023
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    4 out of 5 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear David! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    We had to cancel our cruise as my wife had an emergency appendectomy on July 17,2023. I filed a claim with Gererali within 3 days and mailed the claim into them. I was assigned a claim # and told I would hear from someone if they needed more information. Which I dont believe they do as the claimed was filled out fully and signed by the dr. who did the surgery.
    I have not heard from Generali Global and find then very hard to reach to speak with a live person in regards to the state of our claim and getting our cruise money back. I am waiting.

    Kenneth from CA
    Review Received: August 6, 2023
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    11 out of 11 people found this review helpful

    Review Updated: 09/03/2023

    no problem paid claim within 30 days

    Response from Generali Global Assistance

    Thank you for sharing your feedback, Kenneth. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received, although some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    While in Spain we contacted the emergency line to determine where we can best receive medical care related to acute sickness. Due to the delay in response from Generali Global, we missed an additional day of our trip. The GG representative we spoke to told us to wait for someone to contact us and they never did.

    Asher from NC
    Review Received: August 6, 2023
    Was this review helpful?
    8 out of 9 people found this review helpful
    Response from Generali Global Assistance

    One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Generali Global Assistance policy: Standard

    First, you can only reach robots. So many questions that were not answered. Website kept glitching and was unable to upload documents. It took almost two hours to complete claim which I’m not sure my info was sufficient . It was very easy getting coverage but extremely difficult putting in a claim

    Nancy from AZ
    Review Received: August 5, 2023
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    8 out of 9 people found this review helpful
    Response from Generali Global Assistance

    Hello Nancy. We will use your feedback to help improve our customer service. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    to whom may it concern:

    I have contacted and received the information and filed a claim for my travel COVID-19 pandemic since Mar 19, 2022 and after that I keep followed the case for many months, but not sucessfully.The last contact I have received from Generali Global at Oct 9, 2022, at 9AM PDT(

    Kenneth from CA
    Review Received: August 4, 2023
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    15 out of 16 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Kenneth. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to offer further assistance and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

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Last updated: September 17, 2026