Generali Travel Insurance Reviews

We have had a terrible experience with General Global Assistance. My wife and I both got Covid on a small boat tour in the Gulf of California. The group met, we took an overnight sightseeing trip with the group and on the return my wife started feeling ill. We both tested positive (via a PCR test) and had to abandon the trip, which cost almost $12,000.
We filed the claim on February 20, 2023 and included all specified documents. I subsequently received a request for credit card statement copies (which had been provided on the initial filing) and a detailed listing of all expenses claimed. I then provided second copies on April 7 via an upload to the insurer website of the credit card statements and a detailed listing of expenses that included conversions of peso expenses to dollars for expenses we paid with cash.
When I subsequently called to ask what was happening with our claim I received a message from customer service that they had not received the requested documents. When I finally got through to the representative - Latoya Washington - I was told that she could not access the claims portal and that I needed to attach via return email on request for additional information. That was done on April 10th.

Since then I have left multiple voice messages asking for an update on the status of our claim and to confirm that the requested duplicates of credit card statements previously uploaded to the insurer portal and the detailed expense claim listing have been received.
No response.

Took 45 minutes to get a human on the phone for assistance.

Was given the incorrect website to go to electronically file claim

no experience yet.

My claim was processed within a couple days with no issue. I was a little concerned that I did not have enough documentation because my outgoing flight was preemptively cancelled several days before I was scheduled to leave....so historical flight records did not have it listed.I thought I might have to fight them over it but it turned out to be a non-issue.

Have never had to file a claim before, so that experience is still pending. So far, excellent service.

I felt comfortable having the protection I chose. The coverage and price was well suited to my needs

Our travel agent said because of the 9-11 week current wait for a passport application/renewal we may get nothing back. I thought that was one of the reasons to have the insurance. The normal 3.5 - 5 weeks turnaround for a passport has gone o 9-11weeks has probably caught many travelers like us in this position.

Very good

It was necessary to cancel our trip due my wife's diagnosis of breast cancer and required surgery. We submitted a doctor's letters on her stationery plus the patient authorization to access my wife's patient records as required. 3 weeks later, we received an email from Generali Global Assistance asserting that the physicians letter was not sufficient to service the claim and that we needed to ask the doctor to complete their Physician's Statement form. This is bureaucratic ****, by the way. They have access to my wife's medical records and they have a letter from the physician but assert that is not enough proof to service the claim. In the email, they attached the Patient's Authorization Form, which we had already completed when we filed the claim, and a copy of our policy, which we already had when we purchased the policy, but did not include the Physician's Statement Form they were asking that we have my wife's physician complete. Also, they threaten to cancel the claim if we do not file the Physician's Statement within 30 days. It took Generali Global nearly 3 weeks to send us a form letter requesting the completion of the form and then they have the audacity to threaten to deny claim if we can't get to see my wife's physician and get their damn form completed in time. This is poor customer service and bureaucratic bunk. As customers, we are not impressed with how we are being served.