Generali Travel Insurance Reviews

I had a really good experience with your company. the only thing that would have been nice if you had marketed an annual travel insurance option as I did not think about doing it and now have another trip planned so I wish I had investigated another option to at least evaluate the cost for annual versus one trip. Thank you

Folks - i did do some research and cost comparisons prior to purchasing Generali via SquareMouth. My family and I have also traveled and have used other travel insurance companies in the past but this was the first time we used Generali. Needless to say, this will be the last time we use them.. In summary:

On our recent trip to Costa Rica, my wife suffered a lacerated ankle on our first day in Manuel Antonio, Costa Rica. She needed 7 suchers to close the wound and thank God the local medical clinic with the help of our resort had the doctor come to our resort and treated my wife at the resort. The doctor was excellent, caring and professional. The bill for the doctor, medical supplies, antibiotic injection, transportation to and from the resort was $700.

When the doctor finished, she said she preferred having us pay for the service which we did without hesitation. The next day i made my first call to Generali. I ended up having to make 3 calls, talk to 3 company reps before the last person told me I needed to submit my claim on line. Funny, each of the reps were not very informed about how their process worked and at that point I started to get a feeling that Generali was a low performing travel insurance company. Specifically, the reps seemed to have their narrow area of expertise but did not have a big picture of what to do when a person calls regarding the filing of a claim. Equally disappointing was their difficulty in determining that I was a policy holder. I thought that once a client bought a policy, they could be validated with an email address, phone number and/or policy holders name - I was wrong lol.

Once I got on line, the web system isn't a customer centric functional software. You have to upload documents which I feel are a waste of time given the data that has already been provided to the insurance company. The best example are your plane reservation details. So if you buy a policy for a specific date, in a specific country, by specific people, why in the **** do I need to dig thru documents, etc. and upload my Delta Airline info on flying to Costa Rica ?? My wife's name is on the policy, the doctor's invoice is from Costa Rica, I'm filing the claim for the dates of my policy and my wife suffers an injury ? Pure nonsense for sure.

So my claim was filed on February 5 via the Generali Web system - as of March 4, I have received ZERO information from Generali. I called customer service the first time about 4 days ago. Their phone system stated that if I wanted to I could allow their system to call me back without losing my place in line - result, no return call. Yesterday I called again and held on for about 15 minutes. A rep answered the phone and basically said that she would send a message to the processing team and remind them I had filed a claim.

Needless to say, I am so thankful we didn't need a serious supporting action from Generali like a medical evacuation or similar. Generali's performance has been lame at best lol. We plan on making several more trips in the next 18 month and for sure, Generali won't be our choice. We paid around $1100 for the policy and they can't even process a $700 claim.

I don't know Square Mouths vetting process for recommending companies but from now on, I will do a much closer review of what we purchase based on our experience.. The travel company I used recommended another company that was $125 more but we chose Generali. I made a big mistake for sure but again, thank God we didn't need a more serious type of medical/evacuation assistance.

Buyer beware.

Pete

There seems to be no way to talk to an actual person. We tried to file a claim, but their automated system didn't allow us to finish... so we have no way to even figure out if what happened is covered. So the policy is useless.

Customer service was excellent

It has been 6 weeks since I filed my claim and they have not contacted me. They provide no phone number that reaches a claimes rep nor have they given me the name of my claims rep yet. I do not know if they need more information or what the delay is about. They say most claims are resoved in 30 days. mine has been 45 days with no word.
This is horrible customer service on claims.

Very easy to file a claim-- I had to file a claim due to involuntary termination from my long standing job-- and it was easy to file and send documentation of this horrible thing that happened right before my dream vacation.

Pricey, but felt good to know my trip was covered. Next time I would like to discuss an annual benefit vs per trip benefit.

It was easy enough to purchase the policy and the value was fine. It was also easy to lodge a claim online. However, it took 2 months for the claim to get paid out and there was no update in the interim, so I had no idea what was going on, which wasn't great.

Recently, we have been purchasing travel insurance for peace of mind regarding elderly relatives and the possibility of having to return early to care for them in case of accidents or illness or not being able to complete prepaid trips due to a diagnosis of Covid.

SquareMouth was easy to use and offered a number of suitable, highly rated insurance companies at reasonable prices. It was easy to compare policies on the website and choose what fit our needs.

Fortunately, we did not have to file a claim this trip but I was happy with the benefits offered by this particular policy, especially because the cruise line we booked required a Covid test within 24 hours of boarding and there was one couple (and they had not purchased insurance) who were refused permission to board because of positive results.

The followup from SquareMouth has been excellent.

Out trip was delayed by 3 days because of ice storms in Dallas/Ft. Worth, but were able to reschedule everything without cost. Had a wonderful time in Costa Rica!!