Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardRichard from FLReview Received: April 25, 2023Was this review helpful?3 out of 3 people found this review helpful
Claim was handled in full within 5 weeks. The only issue was the lack of contact or feedback. We didn't know where we stood other than an indication that the "claim was submitted." Otherwise the documentation and claim process was very easy. I would use Generali again.
“Generali Global Assistance policy: PreferredFilling my claim was easy. However, I did not want reimbursement by Zelle. I emailed GGA expressing this, but I have not yet received a reply. I want a check for the $60 reimbursement.
Paulinda G. Lynk
Claim Number 23039827-01Paulinda from ILReview Received: April 24, 2023Was this review helpful?10 out of 10 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback Paulinda. We're sorry to hear about the circumstances surrounding your claim payment and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your payment has since been updated and you should have been contacted by one of our dedicated team members regarding those details. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardAs I recall, the Policy referred to certain requirements for covid illness to qualify, but did not say what those requirements were. I recommend they be written on the policy. I called a service rep, who was very helpful and called me back with the info.
Joan from AZReview Received: April 23, 2023Was this review helpful?7 out of 7 people found this review helpfulResponse from Generali Global AssistanceHello Joan. Thank you for your feedback and your purchase. We are happy to hear that your questions were answered by our dedicated customer service team. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit COVID-19 Travel Insurance Guide | Generali Global Assistance (generalitravelinsurance.com)
“Generali Global Assistance policy: PreferredRobert from CO from COReview Received: April 23, 2023Was this review helpful?1 out of 1 people found this review helpfulconfusing forms. difficult to speak to a real person.
“Generali Global Assistance policy: PremiumAs per usual, agents/reps, are always ready, willing and able to assist with my purchase and any questions I have. Kudos to Generali Global for their wonderful assistance.
Lorraine J from FLReview Received: April 22, 2023Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Lorraine! We will share it with our Customer Service Team.
“Generali Global Assistance policy: StandardWe have had a terrible experience with General Global Assistance. My wife and I both got Covid on a small boat tour in the Gulf of California. The group met, we took an overnight sightseeing trip with the group and on the return my wife started feeling ill. We both tested positive (via a PCR test) and had to abandon the trip, which cost almost $12,000.
We filed the claim on February 20, 2023 and included all specified documents. I subsequently received a request for credit card statement copies (which had been provided on the initial filing) and a detailed listing of all expenses claimed. I then provided second copies on April 7 via an upload to the insurer website of the credit card statements and a detailed listing of expenses that included conversions of peso expenses to dollars for expenses we paid with cash.
When I subsequently called to ask what was happening with our claim I received a message from customer service that they had not received the requested documents. When I finally got through to the representative - Latoya Washington - I was told that she could not access the claims portal and that I needed to attach via return email on request for additional information. That was done on April 10th.Since then I have left multiple voice messages asking for an update on the status of our claim and to confirm that the requested duplicates of credit card statements previously uploaded to the insurer portal and the detailed expense claim listing have been received.
No response.Charles from CAReview Received: April 19, 2023Was this review helpful?26 out of 27 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Charles. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will be reaching out to you with additional information. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardSharon from NJReview Received: April 15, 2023Was this review helpful?0 out of 0 people found this review helpfulMy husband and I are frequent travelers, and we always purchase travel insurance, but this is the first time in our lives that we have ever had occasion to file a claim. Our trip to Egypt was delayed, due to an airport strike, so we missed our first day of touring and our first night in the hotel in Cairo, as well as included meals, etc.
When we got home, we filed a claim under the 'Trip Delay' portion of our Generali Global Assistance policy. We were required to upload a number of supporting documents, and at first it appeared our claim would not be honored. However, after additional supporting documentation was forwarded to the insurance company by Viking Customer Relations, we received a claim settlement far in excess of our original requested amount. We were both pleased and surprised. Based on this experience, we would definitely purchase travel insurance from Generali Global Assistance in the future.
“Generali Global Assistance policy: StandardTook 45 minutes to get a human on the phone for assistance.
Was given the incorrect website to go to electronically file claim
WILLIAM from IDReview Received: April 14, 2023Was this review helpful?17 out of 19 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, William. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: Standardno experience yet.
Pik Har from WAReview Received: April 8, 2023Was this review helpful?1 out of 4 people found this review helpfulResponse from Generali Global AssistanceThanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: StandardMy claim was processed within a couple days with no issue. I was a little concerned that I did not have enough documentation because my outgoing flight was preemptively cancelled several days before I was scheduled to leave....so historical flight records did not have it listed.I thought I might have to fight them over it but it turned out to be a non-issue.
Sheila from MEReview Received: April 5, 2023Was this review helpful?20 out of 20 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your experience and for choosing Generali, Sheila! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
Last updated: June 30, 2026