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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,593
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AVG. MONTH
1,666
Total Reviews
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SINCE 2004
5,130
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,130 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3083
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    1035
  • 3
    421
  • 2
    134
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  • “
    Generali Global Assistance policy: Standard

    vladimir from FL
    Review Received: January 27, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful

    Some disagreement regading compensation for overnight hote; stay due to missed connection.

    “
    Generali Global Assistance policy: Standard

    A gentleman helped me after hours and he was excellent.

    Jan from CA
    Review Received: January 26, 2023
    Was this review helpful?
    5 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Hello Jan. We are grateful to you for sharing your review with us. We value your business and were glad to be able to assist.

    “
    Generali Global Assistance policy: Standard

    I had to cancel my trip due to medical reasons. I submitted a claim with Generali and had been informed of the POC. Still waiting to hear more.

    Benedict from RI
    Review Received: January 23, 2023
    Was this review helpful?
    10 out of 13 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback Benedict. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    It was very hard to get status information or maybe I should say that after months my claim hasn’t progressed and no one can tell me why

    Bailey from MD
    Review Received: January 23, 2023
    Was this review helpful?
    11 out of 11 people found this review helpful
    Response from Generali Global Assistance

    Hello Bailey. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. You should have received a phone call from a dedicated team member with additional details. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    I submitted my claim and called customer service after a few days and was told by AUTOMATED VOICE that my claim and documents had been received but that it had not been "assigned". I am still waiting to be contacted. I will call again tomorrow but do not understand this claim process.

    Felicia Porges from NY
    Review Received: January 22, 2023
    Was this review helpful?
    7 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Hello Felicia. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. You will be contacted by a dedicated team member with additional details regarding your claim status. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Preferred

    Please contact us in four weeks so we can honestly review General Global Assistance. At first we were unhappy with them because it was VERY difficult to reach a real person. BUT the last couple of days have renewed our hope that our claim will get the attention that it should. It is difficult to pay upfront and then hope to get reimbursed. It can get VERY expensive!!

    I would love to give an up to date review of the company. Hopefully it will be a positive response.

    James from CA
    Review Received: January 17, 2023
    Was this review helpful?
    8 out of 8 people found this review helpful
    Response from Generali Global Assistance

    Hello James. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Premium

    So far, my experience with Generali has been okay. The claim process has been fairly straightforward, although my claim hasn’t been finalized and I have yet to receive payment. Some of the information they asked for seems very odd. For example, they wanted proof of premium payment. How could I have an active policy without having paid the premium? Also, when you submit documentation via their email system, it takes a few days for the document to make its way to the claim adjuster. So far the people I’ve been working with have been very customer focused and very nice. Hopefully my claim will get finalized this week. With payment soon to follow.

    Mark from IL
    Review Received: January 10, 2023
    Was this review helpful?
    9 out of 9 people found this review helpful

    Review Updated: 02/07/2023

    I insured my 12 day Queen Mary 2 Christmas / New Years cruise with Generali. The day I was to travel to New York I tested positive for COVID and had to unwind / cancel my trip. Generali was very responsive and the amount of documentation I had to provide to support my claim was reasonable. Generali fully paid my claim within three weeks of filing. I will use Generali again.

    Response from Generali Global Assistance

    Hello Mark. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim process experience and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased to advise your claim has since been resolved and you should have received an email from a dedicated team member. If you have any further questions, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    Still unsure how the claim will be received. It was a multi-adventure trip so the details will become most important.

    Barry from CT
    Review Received: January 2, 2023
    Was this review helpful?
    3 out of 5 people found this review helpful
    Response from Generali Global Assistance

    Hello Barry. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Preferred

    The policy was priced fairly but we did not have to make a claim so we are happy customers

    Theresa H from GA
    Review Received: December 27, 2022
    Was this review helpful?
    1 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Hello Theresa. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

    “
    Generali Global Assistance policy: Standard

    Voice mail menus just disconnect call repeatedly. Then, transferred to a voicemail who’s not there

    Teresa from MN
    Review Received: December 20, 2022
    Was this review helpful?
    32 out of 32 people found this review helpful
    Response from Generali Global Assistance

    Hello Teresa. Thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously. A dedicated claims team member is currently reviewing your case and will respond to you directly with additional information regarding a determination.

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