Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
Calendar icon
SINCE 2004
202,903
Calendar icon
AVG. MONTH
1,480
Total Reviews
Star icon
SINCE 2004
5,168
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,168 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3108
  • 4
    1037
  • 3
    424
  • 2
    137
  • 1
    243
  • Filter By
    Filter
    Sort By
    Sort
  • Generali Global Assistance policy: Custom

    Before Trip
    The people I spoke with on the phone were very helpful and explained everything very well.

    During Trip
    Did not have any occasion to contact anyone about the insurance during the trip. The trip went very smoothly.

    Claim Process
    had no claim

    Nancy from WI
    Review Received: January 25, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Low customer service rating is simply because none was required...everything I needed was available on line.

    During Trip
    I did not all on the company at all during the trip. We did have an issue that could have resulted in a claim, but the airline compensated us. This was a flight (UA #916 Jan. 17 IAD - FRA) where the pilot detected smoke in the cockpit over Newfoundland and the flight returned to IAD. They transported us the following day after accommodating us in a hotel and also gave us frequent flier mileage and free travel vouchers as compensation. The company that sold us Italian railroad reservations likewise changed reservations free of charge. We changed our itinerary to add one more hotel night so I suppose we could claim that, but we will not. In any case we did not contact the insurance carrier at all.

    Claim Process
    No claim.

    Joseph from MD
    Review Received: January 25, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Good signup procedure

    During Trip
    Did not use.

    ROBERT from SK
    Review Received: January 22, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    It's tough to rate a carrier based on ANYTHING OTHER THAN A CLAIM. They are all good at issuing coverage, the only thing that matters to me is claim service, and this time there was none.

    During Trip
    We had no interaction with the carrier during our trip

    WENDOLYN from SK
    Review Received: January 22, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    should have called the company directly to verify i had evacuation coverage...could not find any documentation that said it was included.

    Janice from CA
    Review Received: January 18, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    N/A

    Claim Process
    N/A

    Reta from CA
    Review Received: January 17, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    I didn't have to contact the carrier for anything. Documents arrived immediately. No claim was filed. Everything was fine.

    Renee from FL
    Review Received: January 15, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Never used during the trip

    Keith from VA
    Review Received: January 11, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    I do not need to make a claim so I do not know how good the claim sevice is.

    Joan from CO
    Review Received: January 8, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    I view that there was very little customer service regarding this purchase; since it was totally an on-line transaction and only computerization was involved.

    During Trip
    There was no interaction during the trip for customer service.

    Claim Process
    There was no claim involved regarding this policy.

    CAROL from TN
    Review Received: January 7, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful