IMG Travel Insurance Reviews

All my questions were answered during a pre- purchase phone call. Easy to purchase, reasonable price, good coverage. I did not need it, but good to know I had it just in case.

Agent i spoke with on phone was very helpful.

I wanted to make a claim but was told that my issue did not qualify. I misunderstood the coverage and was a bit disappointed.

Didn't need to file a claim so no complaints!

Trip supposed to start on 4/9, my Granddaughter was admitted to hospital on 4/3 and transferred to hospice the next day. I filled the claim on 4/6, called 3 times and the claim still in process. They asked for documentations that I’ve sent twice.
Not sure if I’d use the same company again.

IMG has a very easy way to make a claim. The form was easy to fill out online and documentation was easy to attach to the form.

Due to wedding changes, had to change to travel dates a week before the event. When I contacted IMG customer service they were very helpful and quickly changed the dates and sent new version of policy to me. Would definitely consider using again.

I had a minor issue during vacation and I called the 24 hour line to understand how my travel iinsurance would work if I needed to see a medical professional. I did not need to do so but it was explained to me that I would need to pay out of pocket and then file a claim for reimbursement.