IMG Travel Insurance Reviews

I completed the questionnaire on your site for two people, myself and my husband. Entered the amount of the trip cost for both of us. A few days before the trip when I was printing all of my documents IMG only had me covered. I called and their only solution was to create an IMG account to possibly be refunded for his portion and repurchase for him. I explained I had purchased the insurance for us both and requested they add him to the policy. They never did and they kept the money for the full amount of our trip. Never again.

This is not a good experience. I filed the claim and two week or more later I've still heard nothing. I feel like it's a scam.

Filed a claim on 3/26, got a confirmation email that the claim has been received. And after that No other communication to follow! No claim number (even though the email said I will receive it within 10 business days), no follow up. Nothing at all.

I had to cancel my trip due to a medical issue. I submitted the requested documents and I was reimbursed. I would definitely recommend IMG especially their policy that covers pre-existing conditions and will use them in the future.

I shopped around for travel insurance and selected this policy mainly for the emergency medical coverage as that was what I was most concerned about. We ended up having to cancel due to a family medical emergency. The claim process was very easy and we had our money back in our account in just a few weeks.

Fortunately I did not need to make a claim, but I felt confident about doing so after a long discussion with the helpful assistant at Squaremouth.

Tried to contact IMG numerous times on an island with little to no service. Sent emails which were not answered. Came home and tried to file a claim which have to be completed online. Spent almost three hours trying to upload pictures of receipts. Kept getting message that picture was already uploaded even though it was a new picture. So created an abode scan to upload. Message said could not upload at this time sorry for inconvenience then bumped me out. Upon entering back in I found nothing had been saved. Three hours of wasted time. I would never use this company again and would not recommend to anyone. I will try again to enter a claim but do not feel hopeful.

Horrible experience. I will never do business with IMG again, and will make sure I tell all of my friends, family, and acquaintances to stay away from IMG.

Paid but didn’t use fortunately. Like going to the casino.