IMG Travel Insurance Reviews

Purchase experience was good including contacting IMG to adjust the dates of the trip prior to departure. Unfortunately prior to departure we had a medical emergency that resulted in my spouse being unable to travel. Her doctor signed off on the IMG form to certify her situation as medically unfit to travel and also included this fact in his notes recapping the details of her hospital visit on the day prior to our scheduled departure. All of this information was provided to IMG to start our claim for cancellation for medical reasons. The IMG claims website says that we would hear back from IMG within 10 business days regarding their decision or if any additional information is needed for our claim. I heard nothing after 10 business days so I called the IMG claims department where their representative said that the website statement is untrue and that their processing time is 30 business days. I now have a bad feeling about this company if I cannot trust what it says on their own website and is lying to me already at the beginning of the claims process. Final opinion will come once the claim is processed.

Hard to file a claim

Please check and respond to claim and email submitted

I appreciated the reasonable price for the travel policy provided. It was a comforting feeling to know a solid insurer was there in case I needed it. I will be back again in the future.

There were a lot of questions before purchasing the plan and all were answered. The person was patient and courteous and offered suggestions to help ensure we purchased a plan that fulfilled our needs. We have since purchased a plan for our next trip.

It has been over 10 days that I submitted the claim and I have not heard from anyone yet.

I actually did not take the trip as it was canceled by the cruise company. I thought I got the coverage transferred to another cruise this August. Now I’m not sure if that was actually completed on you end.

A little difficult to manage claim online but was resolved in about 2 months.

The insurance website was not working to file a small claim for an emergency on a cruise ship so I had to call the company and was emailed a form. I filled out and sent all documentation. Ten days later they notified me the paperwork was not complete. They wanted me to go back to the "attending physician" to have him fill out paperwork!!! This was the ship doctor on a Holland American ship. They had the medical center report and the bill and my final statement showing we had paid the bill. This insurance company is requiring impossible and nonsensical paperwork. How am I to contact a doctor that works on the cruise ship after the cruise? Even if I could, the doctor would only send the record I already gave the insurance company. Fortunately, it was only an allergic reaction and not a TIA but I believe this insurance company would only cause huge headaches for anyone having a sizable claim. Mine was only for one emergency visit and condition was rectified by the medical clinic I have always bought but never had to use insurance for over 30 years of travel but in the future wonder if it's a waste of money. I will be extremely careful who I use and see if any reviews have actually had claims paid. This was a new company for me, and I absolutely do not recommend it.