IMG Travel Insurance Reviews

There was some confusion initially when I bought the online policy. It was quickly Corrected with a phone call and a very patient and understanding Agent.

Did not go on trip due to mother suffering massive stroke. I will be submitting claim for unreimbursed trip costs.

I had to cancel my trip due to the fact my mom was 86 y/o mom had to go to ER and was hospitalized with serious heart and lung condition a few days before my trip departure. I am her only child and my father is deceased. My mom does not drive and is handicapped so I am the primary person to help her. I spoke with IMG reps several times to inquire about how to file my claim since I had to cancel my trip due to my mom's health crisis. Initial conversations were acceptable. They suggested I use the online portal to file my claim which I did. Once claim filed they were suppose to get back to be in 10 business days. After the 11th business day I had to call in to inquire about my claim. The next day there was an email response and an update to my claim in the portal that asked me to provide additional information. Once that additional information was uploaded I would need to wait another 8-12 days to get an update on my claim. I also want to mention their portal was experiencing IT technical issues when I went to upload my additional documentation so I called claims dept they recommended I email their claims dept with an attachment to get in their queue since their website portal seemed to be down. I sent an email but never heard back that email was received and/or acknowledged. The next day I went into online portal and it was working so I went ahead and uploaded my additional information and within a few hours I received an email acknowledgement that my additional information was received and an adjuster would be further reviewing my claim.

Easy process.

One area that is still not clear is cancellation prior to departure. What if you just change your mind?

Weve purchased the policy before and will do so in the future.

Since my claim is only in the beginning phase, I do not have any comments at this time.

Setting up the policy was easy. I did have a visit to an emergency clinic in Jakarta during my almost three months away following a small accident. But the costs were under my deductible of $200USD and not too high, so I paid them. But it felt good knowing I had coverage, had it been more serious.

My trip was cancelled due to London Heathrow international airport closure for a day and a half. Looks like this reason for cancellation doesn’t have an exact category for a trip cancellation-so my claim was denied. I’ve just sent a written appeal to IMG and I’m hoping it will be reconsidered.

The policy gave me the coverage I want at a reasonable price.

Not much to say at this time but will probably comment after filing claim