IMG Travel Insurance Reviews

Purchasing with the help of a customer service representative was very easy and the customer service representative was very helpful in assisting me with choosing and purchasing a policy to suit my needs.

However, since I did not file a claim, I cannot say how dealing with the insurance company would have been if I had have filed a claim.
That is the real question that needs to be asked to people who actually filed a claim. It's always easy to purchase a policy, but the real issue is when the insurance company has to PAY.

IMG offers great travel insurance policy. I hope the claiming process is going smoothly.

We had to cancel our trip because my wife was hospitalized. I filed a claim and provided requested information. It took about two weeks to get a reply to the claim. IMG asked for additional information. One was a form they wanted the doctor to fill out. We will have that filled out and returned. The second request was for a cancellation invoice with specific information. When I initially filed the claim, I provided them with the cancellation invoice that contained that information . I sent IMG the cancellation invoice a second time. I'm not sure why they asked for the information again. From my standpoint, the jury is still out on their claims processing. I'm keeping my fingers crossed that all goes well with my claim as I have purchased numerous IMG travel policies for upcoming trips.

I'm not sure if I should provide comments re service by Square Mouth or IMG.

Two serious illness's with family members caused us to have to cancel our Wedding Anniversary Cruise to Bermuda.
We filed a claim and the travel insurance carrier processed the claim efficiently and refunded our claim amount promptly.

Very happy with IMG's handling of the claim.

We highly recommend them and will buy all of our future trip insurance with them.

Easy to use and compare policies.

Good price for Cancel for Any Reason Travel Insurance and quick to answer questions.

I submitted a medical claim approximately $800 AUD/$600 US with all the required paperwork. They acknowledged the claim but for $565 US. I responded with copy of my credit card statement that showed the converted charge. They changed it and sent me a check within about 3 weeks. Will definitely use IMG again. Using Squaremouth to compare all the travel insurance companies made choosing IMG easy.