IMG Travel Insurance Reviews

IMG has turned down our well-documented claim for partial reimbursement for postponed travel due to my wife’s unscheduled surgery, citing a pre-existing condition outside the travel window. We disagree that the condition requiring surgery was pre-existing and also that it happened outside the travel window (occurring inside the window warrants an exception.) Our appeal is pending.

Only interaction i had was to ask for insurance cards. Luckily no claim to be made. I was nervous as if this policy would pay out if needed.

I had to file a claim because I fell on my trip. This company reimbursed me the amount of the trip. I was very happy about the service I received. I would definitely use them again!

SAME GREAT PRODUCT & SERVICE AS ALWAYS !!!!!!!!!!!!!!!!!!!!!!!

Claims are in process. Customer service representative (telephone call) directed me to the website to initiate the claims process. Very time consuming and detailed. Await necessary information from the airlines to complete.

The website was very clear when purchasing an insurance plan. I am awaiting documentation from the airline in order to file a claim for trip interruption due to plane mechanical issues. I spoke with a representative who was very helpful with helping me prepare to file my claim. Thank you.

It is really too early to be sure. I had a severe medical issue and was unable to go on my trip. I filed for reimbursement of the cost of a cruise and submitted all of the documents that appeared to be required but I have not yet gotten any response from IMG. I was told that I would hear from them if they needed more documentation but absent any response from them I can only assume that I submitted all of the required documentation. It wouild have been helpful if they informed me that they received all of the necessary documentation. I am awaiting their decision and will be better able to confirm my experience after I hear from them.

I submitted the claim form and receipts. This is my first claim ever after buying multiple policies yearly. I hope it goes well.