IMG Travel Insurance Reviews

Easy to choose the policy I wanted. If I was a first timer, it would have been easy calling and getting some recommdations from their personnel.

i have filed the claim on March 18 however I am still waiting for final outcome of my claim.

I don’t have much to comment on. Filing a claim was relatively easy. I am still waiting for IMG to process the claim.

I tried calling but there was a message that they were so busy I had to call back or use the website.

Attempt to contact IMG for assistance due to a canceled flight, resulted in an automated message to call back in a few days. Filed claim a week ago, still awaiting outcome.

I filed a claim for cancellation due to a medical condition. The claim was approved and I was notified on 2-17-26 that payment would be in my bank account within 3-5 business days. As of this writing on 4-3-26 I have yet to receive the funds. I spoke with customer service on 4 different occasions regarding this to be told each time that my issue was being sent to the ‘escalation’ team. No one from IMG has reached out to follow up. I have filed a zero complaint with Squaremouth and am hoping their assistance will resolve the issue.

We experienced a missed connection, 24 hour delay and lost luggage--It was helpful to talk to Elijah at Customer Service to be reassured that help was available.

Our tour to Israel was cancelled due to the war. We sought to cancel the policy, but IMG said they could not cancel, but would extend for up to 3 years and we could use on another trip during that time. We have now planned another trip and are attempting to work with IMG to get the policy enlarged and applied to that new trip (more expensive). So far we have received confusing responses, but are hopeful we can get this resolved.