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Trips Protected
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SINCE 2005
157,933
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AVG. MONTH
3,599
Total Reviews
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SINCE 2005
3,497
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.58/5
Customer Service During Claim
3.58/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,497 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    2122
  • 4
    614
  • 3
    334
  • 2
    156
  • 1
    225
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  • “
    IMG policy: iTravelInsured Choice

    Easy to select coverage options.

    Amanda from IL
    Review Received: March 17, 2026
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    3 out of 3 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Essential

    Traveling can be stressful. Getting injured before a trip is even more stressful. I am so thankful that I had purchased trip insurance with IMG. The claims process was straightforward and I had a successful outcome. Needless to say I just purchased insurance for another upcoming trip through IMG. You never know what can happen!

    Barb from CA
    Review Received: March 17, 2026
    Was this review helpful?
    3 out of 3 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    Karen from FL
    Review Received: March 17, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

    Easy and efficient.

    “
    IMG policy: iTravelInsured Choice

    Horrible experience
    Claim had not been addressed for 2 months and it’s still not processed

    Lilia from PA
    Review Received: March 17, 2026
    Was this review helpful?
    2 out of 2 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    Before our trip I called with questions and got straight through to them. Was very happy with their customer service and their help with my questions.

    Peter from WI
    Review Received: March 17, 2026
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    Always responsive to questions and always recommend appropriate policies.

    Karen from WI
    Review Received: March 17, 2026
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    IMG appears to be unwilling to pay my claim. I may have to file a lawsuit.

    Michael from CA
    Review Received: March 17, 2026
    Was this review helpful?
    2 out of 2 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    phone customer service was very helpful while I was on the trip

    Laura from CA
    Review Received: March 16, 2026
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    Squaremouth website needs to be more clear about limits on the total amount of coverage available for each policy.

    Sandra from CA
    Review Received: March 16, 2026
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Choice

    Thankfully, didn’t need.

    Cheryl from MI
    Review Received: March 16, 2026
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    0 out of 0 people found this review helpful
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Last updated: November 1, 2026