IMG Travel Insurance Reviews

I’m glad to make decisions to have IMG coverage, hassle free , peace of mind, I would recommend anyone would have IMG coverage on your travel

The claim has been resolved with 100% reimbursement. Thank you for your help IMG!!

website for filing a claim is worse I have seen.
Doe snot allow for correct time to be entered in flights
ONLY 900 WORD LIMIT FOR DESCRIPTION is not enough.
Even if you done have a document for a issue, you cannot submit the claim except rename the same file and reoad?
Phone call promised for call back never happens-waiting for over 48 hours

Good Travel Insurance protection.

Very simple process to obtain the travel insurance that I wanted. Easy process and the price was affordable and reasonable. I did not end up having to file a claim, but it was nice to have the peace of mind that I was covered in the event of a problem with my tour.

As always, your staff is exceptional in answering any and all questions.

We had an interruption that caused us to turn around and come back home. I have filed a claim with IMG and send all appropriate documentation. My only concern is the lack of communication with me.

I was frustrated that the advertised telehealth benefit was not actually available to me. I also was not able to get any helpful information about how to find and access a doctor in the country where I was traveling from customer service.

Filed claim with IMG on or about July 22nd, 2024. Every time I send them what they asked for they want something else. Their phone customer service is cordial but all they say is “…your claim is being reviewed”. I am very frustrated with their service! I still have not been paid anything as of August 23rd.
Pretty simple case.
Due to fly out on July 21st, tested positive for COVID by Dr. on July 21st.

I filled out the forms and submitted data and an explanation letter by fax. I have not heard weather IMG received my claim yet.