Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
All Good
All good
I did file a claim since I was unable to take this trip due to illness. I am hoping the claim process goes well. I’m a little stressed by it.
Despite what they say on their website, filing a claim is not fast or easy. They ask for information more or different information than what applied to my claim and do not allow you to move past that point without supplying information. Finally just made up a document that said the item they requested did not apply. Also ask for details of the situation, but only allowed for 900 words, which in a complicated situation was not even close to enough.
Review Updated: 09/13/2024
I filed 3 claims, one for additional airlines tickets we had to purchase due to a cancelled flight. That one was paid, but it took over 3 weeks to process. I also files 2 claims for delayed baggage for 2 different issues during the same trip. That has not been paid or resolved.
The information was clear and sent as soon the insurance was purchased. Very happy with the product. I will definitely purchase in my next travels.
People very knowledgeable and helpful in contrasting different policies.
Had to mail claim in.because electronic attachments does not work.
Your website was customer friendly and easy to use. I had a few questions and your staff was able to answer it over the phone. I would use your vacation insurance again and recommend it to family and friends.
We were denied reimbursement for our delayed trip, though we were given enough documentation to support our claim.
Great coverage, not too expensive.