IMG Travel Insurance Reviews

Canceling our trip, due to a medical issue, has been more work that planning the entire trip to begin with, and we have had not satisfaction from IMG or iTravel. Because we never actually started the trip, we had to try to cancel everything ourselves and submit documents for every detail, even when we were fully reimbursed by the hotel or rental car, etc. Now, they keep asking for documents I do not have available or that I have explained already.

It seems like buying this insurance is a waste for anyone that plans for and makes all of the arrangements independently, using multiple travel providers for their travels.

Nothing much happened fortunately; only one thing was important....you answered the phone without too much nonsense (menu changes etc.) before I got a person in order to talk about purchasing a plan. Keep that up!

I called a few times because my brother had a serious medical issue on the cruise ship and we believed at the time that we were going to have to cut our trip short. I called more than once and received different information each time I called. It was a bit frustrating when we were really worried about my brother but I knew if I didn’t try to take care of any information we may need at the time, it would make it difficult to try to successfully file a claim later. I am to relieved based on the interactions I had that I didn’t have to try to file a claim.

They did pay the routine doctor bill, but it was slow. Our payment was finally received two months after it was filed. It seems they delayed payment as long as possible. The claim was only for $192! They did pay, however, so no big deal in the end.

Very disappointed with this company. I used them before but this is the first time I called for help. My wife and I both mildly ill in Mexico. We needed medical advice/referral as is listed on our card. We called IMG at around 8 am on June 28. We were told there was no medical personnel available to consult with until after 9 am. They didn’t even ask if it was a medical emergency. There is no point is advertising 24 hour medical service when it’s not. Fortunately it wasn’t a dire medical emergency. I wouldn’t use this company again.

Well satisfied with ease of policy issuance and all customer service reps were friendly & helpful.

I filed a claim on June 1 and am still waiting to hear from you. I have called 4 times and my claim still has not been addressed. It’s caused me great stress and anxiety and I’m incredibly frustrated with the lack of response and attention to my claim.

All Good