IMG Travel Insurance Reviews

Just poor and impatient service. Also, the urgent care clinic had a lot of difficulties validating my policy so I ended up having to pay over the counter even though I had confirmed they were in network.

I had to make a date change to my travel insurance. I contacted customer service and it was completed and sent to me within 5 minutes. We had a wonderful trip and it was good to have the assurance that our trip was protected.

Still providing the requested info to facilitate this claim.

IMG has been horrible to work with. We filed a claim and have done everything they've asked for. They are not following their own guidelines/timelines and take forever to respond. I do not recommend them.

We had to file a claim.. I called from Europe several times and often got conflicting information. Now that we have filed a claim, they are telling what I was told was incorrect and not paying claims that I was told were going to be covered. I'm appealing the decision now. But overall, very disappointed and will not use again

The policy coverage was verified thru their rep who was very polite.

The problem with purchasing coverage is for your company to give real time examples like ...we had a person medically evacuated from Aruba to the USA and the cost was approximately xx dollars.

This info would help us decide amout of insurance coverage to buy. Your representative had no clue.

I am waiting to hear from you, I sent in all my paper work.

Still waiting to hear about the claim. It’s been weeks since I submitted it!

Thankfully no claim!
But my previous policy I did have a claim and it is why we went through you again!