IMG Travel Insurance Reviews

Go First airlines filed for bankruptcy a few weeks before our trip, but was not canceling flights until a few days beforehand. We called IMG to inquire about how to file a claim, but were told we could not until the flight was officially canceled. (We were NOT told that we could not rebook on another airline and be reimbursed.) That left us with no option but to book a new flight on a different airline to ensure we did not miss the rest of our trip that we'd paid for. Once we returned home, we had the cancelation information from Go First, but IMG declined to reimburse us for the canceled flight because we rebooked with another airline prior to our policy beginning on the first day of our trip. It is unacceptable that we paid for trip insurance to cover exactly this type of issue, yet we are not being reimbursed. We aren't even asking for coverage of the new, more expensive flight. We simply want to recover the lost funds from the first flight.

This was our first time purchasing trip insurance and I can't imagine purchasing it again if the can't even get reimbursed for a canceled flight from a bankrupt airline.

IMG made it very easy to transfer a policy from one trip to another. I will definitely use them again.

It was fantastic! I have no complaints.

Prior to taking the trip I was diagnosed with non-Hodgkin’s follicular lymphoma. I had to cancel the trip. However, the rental agency indicated that I would receive at least a partial refund. I contacted IMG who advised me to wait on filing the claim that I had 30 days. The rental agency, then told me they were going to refund my money, but have yet to do it, I contacted IMG again to see if I should file the claim or would they be willing to extend the deadline on waiting? IMG has been very difficult to work with my answers are unclear and vague and I’m worried that if the agency does not refund my money as promised it will also be too late to file a claim.
I would love to know what you think I should do. Thank you, Mike.

Great customer service. No claim.

I am in the process of filing a claim now and it is not going smoothly. The claims adjusters have sent a form letter asking for additional documentation as if they never bothered to even review the documentation I had already sent. You cannot communicate with them via email.

IMG has been very difficult to work with. The process to file a claim is difficult, long and hard to comply with. The wedsite at IMG will not save your work which has made it necessary to start the filing multiple times. I will never do business with IMG again. It should not be so difficult to file a claim for a simple flight delay due to weather.

Claim experience has been difficult and frustrating so far.

I did not need to file a claim so my comments are limited to just purchasing the insurance I needed. Squaremouth's website is easy to navigate and customer service was prompt in answering the questions I had. I like that they had several insurance policies to choose from and a comparison tool. It was also reassuring to know that should a problem arise between you and the insurance company, Squaremouth stands behind their products and may be able to help solve the problem.