IMG Travel Insurance Reviews

Had to mail claim in.because electronic attachments does not work.

Your website was customer friendly and easy to use. I had a few questions and your staff was able to answer it over the phone. I would use your vacation insurance again and recommend it to family and friends.

We were denied reimbursement for our delayed trip, though we were given enough documentation to support our claim.

Great coverage, not too expensive.

IMG customer service does not change or correct anything like if we want to edit anything on the policy. They ask us to write an email .
They should be able to correct it ,save our time by writing email. specially when we are calling with in 24 hours of writing.
Thanks

My claim is T13437
TCLI084552962
I had to cancel my flight because of Conjuctivitis(pink eye). The doctor advise me that it is highly contagious and prescribed drops for 3 days. I gave IMG the doctor documents but IMG giving me hard time because they want the doctor to fill out a form asking him if he advised me not to fly. I don't have access to the doctor now because he is not my primary doctor. I will be contacting NYS department of insurance and finance for guidance and complain. You are quick to collect policy money but to process a claim becomes an issue.

I interacted with IMG when I realized that I would need to extend my trip and was very disappointed to learn that the only extension I could get would be for medical coverage, not trip insurance. In addition, the medical coverage was secondary, not primary, and it seemed rather expensive--almost as much as I paid for my entire trip insurance prior to the extension. That's why I gave a rating of 4 instead of 5 stars.

I just filed my claim today July 29 2024 - email me again in 1 month

So far so good. No vomplaints. All interactions have been very goood.