IMG Travel Insurance Reviews

Helpful on phone pre trip and when we faced delay, hope for same when i file claim

During the trip, my wife (Lorelee) developed a severe case of Vestibular disorientation (Vertigo). She needed medical assistance. We were concerned that we might not be able to continue with the trip. We called IMG to try to get a referral to medical assistance. The first person we talked mainly gave us a legal grilling about how the claim process worked and the forms we would need to fill out. Then we lost the connection. We called back, and the 2nd person had a somewhat more calming approach, but the only referral advice was to contact the hotel concierge service about medical services. Fortunately, we were able to get assistance and we went to a nearby hospital's emergency room. But totally without any assistance from IMG. Right on their Emergency Assistance Travel Card they state:
"Medical Referral: If urgent medical advice or care
is needed, we are prepared to refer you to the nearest
appropriate care facility or provide a listing of available
medical care to you. We can assist with obtaining an
appointment with the medical care provider you have
chosen."

I am not provided with information by IMG. The customer service rep disconnected me when I asked "Where in the policy does it say the if a flight is non refundable, any flight credits will be applied against the loss?" Flight credits were issued and good for a year but I will not be using them. I have no travel plans within the next 12 months.

Please reach out to me. Andrea Stiles 545-9913

The claim (due to delayed flights) is under review, but the process has been very satisfactory so far.

Your company offered the coverage we needed at a much price than others

I called IMG customer service on one leg of our trip because a piece of baggage was missing to ask for assistance with the airline to help retrieve it. The customer service agent who answered not only did not help, she had no idea what I was talking about when I told her it was in my information provided by their company that they were supposed to assist. She said they don't do this. Then a day or two later, I emailed to ask for assistance in retrieving our bag and was told to provide information to file a claim. Filing a claim was simple and straight forward.

A waste of $261.98

Never again!! Customer service is terrible! Way overpriced - will be using the airline insurance from now on.

We will definitely look to IMG for insurance needs on any future trips.

When I had questions about filling out the claim form they were very helpful.

So far so good