Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Did not have a claim on the insurance policy yet.

I've uploaded requested documents to their portal, only to receive an email the next day saying they haven't received the document. They are also requesting documentation that has nothing to do with my claim. Seems like they want to make the claim filing experience as painful as possible so that they claimant gives up.

I have sent in many documentation asked for multiple times and get an email weeks later saying they don’t have everything and the latest is that it’s asking for trip cancellation confirmation where it’s trip interruption. Complete scam, avoid at all costs.

I became ill during my trip, which resulted in the trip being cut short and receiving emergency medical attention. I submitted all the documentation requested (twice). They took 47 days for a response, which was a wrongful denial of my claim. I will be moving forward with an appeal, as well as reporting the company to the pertinent regulators.

I am struggling to send the correct information and calling gives me lots of time to get annoyed, wait wait wait.

I broke my hip in a fall while hiking in England, and needed rescue and hospitalization, as well as missing part of my tour. I was discharged after 4 days, and flew home with my wife. I had to upgrade to a first class ticket in order to lie flat, per doctors orders.
We had a reasonably good experience with the 24/7 insurance number while at the hospital---they sent forms that we had the doctors fill out, and sent them back (although it is not clear exactly what purpose all these forms served). Upon return I opened a Trip Interuption Claim, which was handled by Starr Insurance, and went reasonably smoothly: I was reimbursed for the part of my walking tour that I could not use, and for extra hotel and transportation costs, including the upgrade cost to first class (which was, thanks to Delta airlines, much less than a regular upgrade). After some time I got a hospital bill from England (about $4K) which I paid and submitted to my regular health insurance. This covered all but $600. I then started up a medical claim with Starr, which in the end (after ~5 back and forths by email) was rejected because they claimed that I had not submitted the needed documents. This was not the case at all: I sent them all by email (one of the allowed options). This whole process took nearly 3 months, at which point I gave up.
So, over all a mixed bag. I found the Starr website to be hard to navigate, and the person I dealt with about the medical claim to be unhelpful. On the other hand, the person who dealt with the trip interruption claim was responsive and helpful.

Claim process a bit cumbersome. Not all forms needed were obvious. Since not completed yet don’t know more

There is a third party handling the claim and so far I have not received much communication or support.

I Hunted in some very dangerous conditions in Idaho's Selway-Bitterroot Wilderness, and came home sore, but without any injuries, or emergencies. I was glad to have the Insurance Coverage provided by John Hancock Agency, but also relieved not to have a need to file a claim.