Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
364,854
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AVG. MONTH
8,266
Total Reviews
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SINCE 2014
5,401
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,401 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3908
  • 4
    911
  • 3
    326
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    My sister recommended me to you. Your customer service is great. I didn't file a claim but I felt relax during my trip cause I had nothing to worry about medical bills. I would recommend your company to my friends and family. Thank you for your service.

    Rizalina from CA
    Review Received: March 17, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    No strike coverage? Air France had a work dispute and cancelled our flight. Have your attorney read the cryptic policy and understand the doublespeak. When they have to explain to you how a strike is not covered you know the language is intentionally suited to not have to pay your claim. My parents where on the trip with us on the exact same flight yet bought Allianz and had no issue with their claim for the exact same flight and issue. Do trust this company or use their insurance. Maybe I am old but who ever heard of not covering an airline strike?

    Byron from CA
    Review Received: March 16, 2015
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    Very easy, fast service. Would use again.

    William from WA
    Review Received: March 14, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Chose policy because it provided the features and coverage I needed and no a lot of extras.Good policy summary provided reassurance and easy access during trip.
    Currently in process of filin claim for delayed luggage.

    Douglas from AR
    Review Received: March 10, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    None

    Herman from NJ
    Review Received: March 7, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I needed to change the dates of our trip twice, and that was facilitated easily and quickly.

    Deborah from MN
    Review Received: March 5, 2015
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    13 out of 14 people found this review helpful
    Tin Leg policy: Luxury

    We loved the Squaremouth web page where it is so easy to compare products. We also found the customer support staff to be very helpful in defining certain terms we didn't fully comprehend. Thankfully, our trip went without a hitch and we did not have to file a claim on our policy, so we have no experience to share there. Again, we greatly appreciated using a simple web page for a complex topic, and we traveled with confidence knowing we were fully protected should we need anything.

    Marybeth from CA
    Review Received: March 5, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Squaremouth is very helpful in describing some of the differences between t he various policies offered. I use Squaremouth because of this service, and because they say they will help in the event there is a problem when one is trying to get a claim processed.

    Sadly, since I was suddenly unable to take my trip, I had to file a claim. So far, there has been no problem with Tin Leg. I am waiting to receive reimbursement for unreturned expenses.

    Julie from AZ
    Review Received: March 5, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    I filed a claim on Feb. 4 (today is March 4) and I have not gotten any correspondence from the claims dept. I have contacted my assistance coordinator twice and he told me the claim was moving through the process, but it would have been nice to receive some unsolicited statuses from the claims department.

    I can comment more once I receive my reimbursement.

    Janice from TX
    Review Received: March 4, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I rated them high because I got the insurance I wanted with ease. Yes, I would recommend them. I will purchase their insurance in the future.

    Jeanette from NV
    Review Received: March 4, 2015
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    0 out of 0 people found this review helpful