Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
365,164
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AVG. MONTH
8,279
Total Reviews
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SINCE 2014
5,402
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,402 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3908
  • 4
    911
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Standard

    My experience thus far has been excellent. Due to an injury prior to my trip departure, I will be filing a claim. I'm expecting that all will go well and choosing Tin Leg as an insurance carrier through "Square Mouth" was a wise thing to do.

    Henry from CT
    Review Received: November 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I will choose your service again when we travel internationally.

    Harriet from DE
    Review Received: November 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    A competitive product and excellent service

    Marvin from Florida from FL
    Review Received: November 19, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Seemed like a good policy compared to others . Did not need to use it . That is always hood

    Lisa from TX
    Review Received: November 19, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg has been very slow to respond and although the claim was submitted almost three weeks ago they have not indicated their position, even though the factual situation was very straightforward and medical certifications have been submitted. The claim involved a medical evacuation in Nepal and required a significant up-front payment. We are quite disappointed in their failure to respond. Based on their lack of response to date I would not recommend this policy.

    Sarah from CO
    Review Received: November 18, 2014
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    14 out of 14 people found this review helpful
    Tin Leg policy: Luxury

    We were going to file a claim for our delayed luggage but the airlines covered our expenses completely. Thank you for your professional service.

    Ronald from OH
    Review Received: November 17, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    I got good advice on what I needed to buy at a very fair price. When I needed to add value to my policy for an upgrade it was very easy to do.

    Lynn from AZ
    Review Received: November 17, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The policy was easy to purchase, the terms were clear, and I was able to purchase a deposit amount early and add to it once I know my final needs.

    Coachr from WA
    Review Received: November 15, 2014
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    Tin Leg policy: Standard

    Though we didn't end up filing a claim, the assurance that we could, had we needed to, was exactly what we needed.

    Jody from IA
    Review Received: November 15, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I felt like I had purchased adequate coverage for my trip and was happy with the service I received via online chat when I had questions.

    Joy from FL
    Review Received: November 14, 2014
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    0 out of 0 people found this review helpful