Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
365,164
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AVG. MONTH
8,279
Total Reviews
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SINCE 2014
5,402
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,402 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3908
  • 4
    911
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    I am in the midst of making a claim; my travel company has been slow to give me the information I need to complete the claim. Squaremouth has been supportive so far; hopefully we will be able to resolve issues efficiently.

    Linda from FL
    Review Received: November 3, 2014
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    Tin Leg policy: Luxury

    We had an overseas hospitalization and Tin Leg provided me guidance during the experience then paid the claim upon my return. The only improvement I could suggest is to have service agents who can speak foreign languages because it was difficult getting the hospital to send Tin Leg the needed documentation.

    Michael from WA
    Review Received: November 3, 2014
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    Tin Leg policy: Luxury

    straight talk about differences in coverage.

    gary from CA
    Review Received: November 3, 2014
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    Tin Leg policy: Economy

    great service and thankful not to have had to use you!!

    Connie from VA
    Review Received: November 2, 2014
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    Tin Leg policy: Standard

    We did not use the insurance. However I had to change the dates and it was very easy to do! It gave us peace of mind while out of the country!

    Robert from TX
    Review Received: November 2, 2014
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    Tin Leg policy: Luxury

    Unfortunately, Cindy and I were not able to make the cruise because I was diagnosed and began treatment for lymph node and larynx cancer in May, 2014. Recovery from the chemotherapy and radiation treatment took longer than hoped for. On September 16,2014 my oncologist prohibited travel by air or otherwise, for the next 3 months.
    I filed my claim (TinLeg Certificate Number: TLL13-100651) on 10/07/2014. Other than auto receipt acknowledgement, I am unaware of my claim status. Anything you can do to help expedite my refund would be greatly appreciated.

    Douglas from KS
    Review Received: October 29, 2014
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    Tin Leg policy: Luxury

    So far, pre- claim, so good. Sure am happy I got this insurance. My only complaint so far is the policy , as do ALL policies from insurance companies, is too wordy and a bit complicated to read and understand. Tin Leg see es better thN most. Time will tell as far as complaints go!

    Robert from OH
    Review Received: October 27, 2014
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    Tin Leg policy: Standard

    I was very happy with our policy. We had to change it once, and had no trouble doing so. The coverage was terrific, and the price was right. I would happily use them again.

    Joyce from CA
    Review Received: October 26, 2014
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    Tin Leg policy: Economy

    My pilgrimage was cancelled/postponed until April 2015 due to the civil unrest in the Holy Land. My premium was kindly and promptly refunded. I fully intend to purchase Tin Leg travel insurance when the pilgrimage is rescheduled in the spring.

    Dorothy from ID
    Review Received: October 25, 2014
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    Tin Leg policy: Luxury

    We are very dissatisfied with the handling of the claim thus far. We filed the claim in mid to late June and still have not gotten resolution.

    Henry from CO
    Review Received: October 24, 2014
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